• Customer

    wpbakery not working

    Posted by: rehandtg Oct 5, 2018 at 11:08 (15 days ago)
    When I click on edit wpbakery button from dashboard then I am getting an error as you may see in attached screen shots, wpbakery should be opened.

  • Supporter

    Posted by: yame, Oct 6, 2018 at 01:41 (14 days ago)

    Hello @rehandtg,

    My coder check the problem in your site, and he said that if you want to use more options, please contact to your hosting to raise the max_post_size to be much more 16MB
    https://prnt.sc/l2rjo2

    If you have any questions, please let me know
    Regards,
    Yame
  • Customer

    Posted by: rehandtg, Oct 6, 2018 at 05:10 (14 days ago)

    Hi, thanks for reply, but wpbakery still not working I increased max-post-size in php.ini file. My question was about for wpbakery ... I have other sites as well on same server and using wpbakery plugin that's working perfectly fine there. Its not hosting issue , Please i must need to solve this issue. As I already bought theme. I'm waiting for you reply.
  • Customer

    Posted by: rehandtg, Oct 6, 2018 at 05:23 (14 days ago)

    And also I need to make sure after premium activation of wpbakery plugin this will work perfectly fine or not? I guess at least it site page should be opened by wpbakery editor even without premium activation because I already have a site with wpbakery on same server , that's opening even without premium activation. I will purchase premium license but I need to know that what's error there, even I increase post- size limit by using htaccss file and php.ini file too.
  • Customer

    Posted by: rehandtg, Oct 10, 2018 at 09:37 (10 days ago)

    I am still waiting for your reply. Its already too late my friend... ??
  • Supporter

    Posted by: yame, Oct 11, 2018 at 01:43 (9 days ago)

    Hello mate.

    So sorry for delay. Have you checked your site yet?
    Just because my coder already fixed for you. And now when I click on Edit with WPBakery Page Builder, it works correctly.

    Pls check again then tell me your result
  • Customer

    Posted by: rehandtg, Oct 11, 2018 at 02:06 (9 days ago)

    yes yesterday I reinstall the wordpress and reinstall everything that it was working yesterday I remember. But I couldn't know what was actual issue? what about if this problem comes in future while adding more plugins and more things on site. Can you please confirm it for future?
  • Supporter

    Posted by: yame, Oct 11, 2018 at 03:51 (9 days ago)

    I asked again the coder. He said that he had raised the element for you before you re-installed the theme. So with this element, the issue will not occur.

    For any questions, pls let me know. I will help you
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.

    Thank you so much!
    Yame
  • Customer

    Posted by: rehandtg, Oct 11, 2018 at 04:20 (9 days ago)

    Ok thanks for reply.. Another issue, footer builder totally mess up .. I can see only code there not a builder.. I can't edit my footer. Please can you fix this too.?? see attached screen shot.
  • Supporter

    Posted by: yame, Oct 11, 2018 at 07:12 (9 days ago)

    It's done http://prntscr.com/l4q7cz

    Hope that you will rate 5 stars for me on Themeforest. Thank you!
  • Customer

    Posted by: rehandtg, Oct 11, 2018 at 14:05 (8 days ago)

    Yes why not, definitely I will give 5 stars.. I am checking all settings again.. I will give 5 starts sure very soon
  • Customer

    Posted by: rehandtg, Oct 11, 2018 at 14:22 (8 days ago)

    Ok I found another problem that's last issue I guess remaining all perfect ... Please see screen shot, when I enable advance responsive option then again some issues are there same builder not opening issue.. may be I will need to use this advance responsive option for all all device responsiveness, this option is included in theme it should work. Isn't that please?
  • Supporter

    Posted by: yame, Oct 15, 2018 at 03:13 (5 days ago)

    I will ask coder again for you about this
  • Customer

    Posted by: rehandtg, Oct 15, 2018 at 08:33 (5 days ago)

    Ok Thank you so much for your support. I'm waiting. Please take your time. I will remind on this. Thanks
  • Supporter

    Posted by: yame, Oct 18, 2018 at 07:36 (2 days ago)

    Hello,

    My coder said that: Pls provide him your Cpanel, then he will check the PHP version and something he needs to check then will thoroughly solve for you

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