• Customer

    Blurry images

    Posted by: little_paprika Sep 30, 2018 at 08:24 (20 days ago)
    Hello,
    I was wondering why the thumbnails of my website look blurry on mobile. I tried uploading a bigger size or resolution but it keeps happening. It looks fine on desktop and then it seems grainy and blurry when on mobile. I uploaded a 170x170 image. There's an image of the area affected attached, it looks sharp taken from the computer, but checking that same area on the phone you will see it blurry.
    Please let me know what's the best way to avoid this, thank you.
    Cirma

  • Supporter

    Posted by: yame, Oct 3, 2018 at 04:03 (17 days ago)

    Hello @little_paprika,

    I think you should edit your image in Appearance > Customizing > WooCommerce > then edit image there.
    Please do it then tell me the result

    Regards,
    Yame
  • Customer

    Posted by: little_paprika, Oct 3, 2018 at 15:35 (16 days ago)

    Hi, I think you are referring to another issue, that didn't fix it, because I am not using a wooCommerce section, I am using an Ovic icon box, it allows you to use an image instead of an icon, so that's my image, a 170x170 image, like i said It looks fine on desktop and then it seems grainy and blurry when on mobile. Can you please tell me how to fix that problem?
    Thanks
  • Supporter

    Posted by: yame, Oct 5, 2018 at 03:24 (15 days ago)

    Oh, I see. I will send to my coder and he will check for you.
    It will be better if you can provide me your FTP account. My coder will use it if needed
  • Customer

    Posted by: little_paprika, Oct 7, 2018 at 11:51 (12 days ago)

    I provided the code above, in my first post, but here it is again, in the secret info bit.
  • Supporter

    Posted by: yame, Oct 15, 2018 at 10:14 (5 days ago)

    My coder checked and found out the bug. We are so sorry for this inconvenience. The coder said that this bug will be updated in the next version (1.0.2).

    So, please wait for the new version. It will be released tomorrow

    Thanks for your patience!

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