• Customer

    Forum Support

    Posted by: misskittens Aug 23, 2018 at 14:09 (2 months ago)
    I cannot see the item forum support pages after putting in my purchase code. Can you help me?

  • Supporter

    Posted by: yame, Aug 24, 2018 at 01:15 (2 months ago)

    Hi @misskittens,

    Firstly, please DO NOT post your purchase code publicly. It's will not be safe.
    Secondly, when you buy a theme from us, then you just can see all the tickets of that theme. You are not allowed to see the other ticket of the other themes.
    So if you are facing with just only this theme, please help me to take the screenshot when you are signin

    Regards,
    Yame
  • Customer

    Posted by: misskittens, Aug 24, 2018 at 01:50 (2 months ago)

    I already bought the theme. I gave you the purchase code. Please clarify what you are talking about. Here is the problem that I am having with the support system. I have already requested a refund. Please help me with the refund
  • Supporter

    Posted by: yame, Aug 24, 2018 at 02:46 (2 months ago)

    Dear mate,

    When you bought Turan theme, when you got the purchase code of this theme, you are just allowed to see all tickets of Turan theme and submitting tickets by entering the purchase code. With the other pages, you cannot access to.

    Hope you understand for this. For any issues regarding to the theme, please let me know. I am willing to support for you
    Regards,
    Yame
  • Customer

    Posted by: misskittens, Aug 24, 2018 at 15:36 (2 months ago)

    My email is misskittens1@gmail.com.
  • Supporter

    Posted by: yame, Aug 27, 2018 at 03:11 (2 months ago)

    Excuse me, I do not understand you mean ...

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