• Customer

    home demo missing from import + documentation

    Posted by: Lord2 Aug 9, 2018 at 13:52 (2 months ago)
    Hello,
    i'm writing to you because I purchased the theme and i wanted to install home 15 (http://7uptheme.com/wordpress/kuteshop/home-15/)
    But unfrotunatelly neither the import files, neither the documentation have information on how to do that. They stop at home 14, and nothing after that (15-19).

    Could you please provide the import script for that particular version? (plus documentation ofcourse)

  • Supporter

    Posted by: Kazim Vu, Aug 10, 2018 at 01:39 (2 months ago)

    Good morning, Lord2
    Could you please provide your wp-admin login + FTP accounts via secret information area? I would like to check on your site and help you.
    Kazim
  • Customer

    Posted by: Lord2, Aug 10, 2018 at 06:15 (2 months ago)

    hi, i'm developing the website on my local computer and it's not yet public. we don't need to put it online in order to have the other demos. Just check your package of the theme which doesn't include the 15-19 theme demos
  • Customer

    Posted by: Lord2, Aug 10, 2018 at 06:17 (2 months ago)

    contents of the archive ...

    Please update the archive on themeforest or send me the files here. I need the 15 version urgently.
  • Supporter

    Posted by: Kazim Vu, Aug 10, 2018 at 13:55 (2 months ago)

    Hello
    http://7uptheme.com/wordpress/kuteshop/home-15, it's not my theme. Here 's my products: https://kuteshop.kute-themes.net/. You can check at the https://themeforest.net/search/kutethemes?referrer=homepage&utf8=%E2%9C%93

    Kazim
  • Customer

    Posted by: Lord2, Aug 10, 2018 at 14:36 (2 months ago)

    hi ... this is very unfortunate and i'm sorry for the inconvenience. I don't know why themeforest allows for two themes with the same name. I kindly ask you to grant me a refund as I will not be using your theme ...

    my paypal transaction id is -> 2RB75699PN2723304
    and invoice id -> 4b1871af7e37438584a175bd13e5d13c

    i will raise a refund on themeforest too ....
    i'm sorry for your trouble
  • Supporter

    Posted by: Kazim Vu, Aug 11, 2018 at 03:12 (2 months ago)

    Hi Lord2,
    I am not sure, however you should make a request. My administrator will reply to you.
    Kazim

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