• Customer

    REALLY SLOW Bifuny Fitness Theme

    Posted by: Bluemao Aug 8, 2018 at 10:07 (11 days ago)
    Hi,
    I have installed Bifuny Fitness Theme and Woocommerce. Now where I am starting to setup the page and the shop, the complette website (frontend and backend) is like really really slow. Website runs on php 7.2. I allowed enough working memory and so on...still the site is way too slow. Any advice?

  • Customer

    Posted by: Bluemao, Aug 8, 2018 at 14:15 (11 days ago)

    Well I found out that it is a plugin issue. When the Bifuny Toolkit Plugin is activated, then the website http://www.lucky7.alfahosting.org/
    does not load. As soon as the Bifuny Toolkit Plugin is not active then website loads. So I think this is a support case for you. Awaiting your feedback.

    Thank you!
  • Supporter

    Posted by: Kazim Vu, Aug 8, 2018 at 14:56 (11 days ago)

    Hi Bluemao,
    Could you please provide your wp-admin login + Cpanel accounts via secret information area? I will check and reply you asap.
    Regards
  • Customer

    Posted by: Bluemao, Aug 8, 2018 at 19:45 (11 days ago)

    Please find the information in the secret area...
  • Supporter

    Posted by: Kazim Vu, Aug 9, 2018 at 06:11 (10 days ago)

    I have checked and found there are much products on your site. Please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Install the jsDelivr – WordPress CDN plugin
    5. Intstall the WP Super Cache or W3 Total Cache
    Please do it and let me know.

    Kazim
  • Customer

    Posted by: Bluemao, Aug 9, 2018 at 06:17 (10 days ago)

    Hi,
    thank you for your reply. Loading speed is one issue. I will apply your tips to spped up the website.
    But you did not write about the plugin issue. As soon as I activate the Bifuny Toolkit again, the complete website does not load. This has not to do with too many products. You can try it youself.

    Any idea?
    Thank you!
  • Customer

    Posted by: Bluemao, Aug 9, 2018 at 06:22 (10 days ago)

    So now Bifuny Toolkit is activated.Please see screenshot.
  • Supporter

    Posted by: Kazim Vu, Aug 9, 2018 at 06:25 (10 days ago)

    By default of theme, it still works fine. Please try install to a new host with my demo contents and then add your products ( for each one)
  • Customer

    Posted by: Bluemao, Aug 9, 2018 at 06:43 (10 days ago)

    Well this not the help I need. We did not change any code or something. We just added woocommerce and about 2700 products which is not much.
    The error occured after I wanted to assign a product to a category.
  • Customer

    Posted by: Bluemao, Aug 9, 2018 at 06:50 (10 days ago)

    We have not inserted repeated product. In second attempt we have deleted all the products and insert new one.
    You can clearly check that the problem is with bifuny tool kit.
  • Customer

    Posted by: Bluemao, Aug 9, 2018 at 08:55 (10 days ago)

    I really would appreciate an answer regarding this issue...
  • Customer

    Posted by: Bluemao, Aug 9, 2018 at 13:37 (10 days ago)

    Well...since there is no help from your side...I thought about what to do. I updated the theme to the latest version....and....it works again.
    Next time I hope that your support will be a bit more customer friendly.

    Have a nice day.
  • Supporter

    Posted by: Kazim Vu, Aug 10, 2018 at 01:44 (10 days ago)

    Good morning
    Maybe we are not the same time zone.
    Thanks. I will try and improve it. If you have other questions, please connect to me

    Regards
  • Customer

    Posted by: Bluemao, Aug 10, 2018 at 04:53 (9 days ago)

    Hi....Yes, might be a time zone thing. My problem is there again. I created my own mega menu. As soon as I want to assign it as primary menu, then the 500 server error comes up again. If I then assign another mega menu again, website works fine again. How can this be? This is not normal.
  • Supporter

    Posted by: Kazim Vu, Aug 10, 2018 at 14:15 (9 days ago)

    Hi Bluemao,
    Could you take a video shot to describe it? Because i have tested but did not get the same problems as you mentioned.
    Kazim
  • Customer

    Posted by: Bluemao, Aug 10, 2018 at 15:23 (9 days ago)

    I did some screen recording but cant send the file. It is 4MB of size. You allow only 1MB :-(
  • Customer

    Posted by: Bluemao, Aug 10, 2018 at 15:27 (9 days ago)

    So may be this link will help:

    http://www.lucky7.alfahosting.org/500-Server-Error.mp4
  • Customer

    Posted by: Bluemao, Aug 10, 2018 at 16:00 (9 days ago)


    This time it is with sound so that you can better follow...

    http://www.lucky7.alfahosting.org/500-Server-Error11.mp4
  • Supporter

    Posted by: Kazim Vu, Aug 11, 2018 at 08:14 (8 days ago)

    Hi Bluemao,
    I have checked and got the same problems. I think that the cause may be by your host. Did you try on your PC yet? Also, please try update to the latest theme version, it's version 1.0.4 and let me know your results.

    Kazim
  • Customer

    Posted by: Bluemao, Aug 12, 2018 at 09:53 (7 days ago)

    Still the same problem on my PC. So a host problem?? What kind of problem should it be? Server memory limit is 512 MB.
  • Customer

    Posted by: Bluemao, Aug 12, 2018 at 10:34 (7 days ago)

    Bifuny 1.0.4??? I downloaded Theme on 12. August 2018. I followed your updates steps.
    Still I get only 1.0.3 Version

    What a pitty!

    So many issues with Bifuny. It would be helpful if you install Bifuny 1.0.4 for me!
  • Customer

    Posted by: Bluemao, Aug 12, 2018 at 11:27 (7 days ago)

    I used a different server and a new database. Installed a fresh wordpress and latest Bifun (1.0.3) so 1.0.4 is not available??
    Then I imported everything even demo content.( Demo content Config Demo Theme options Widget Slider Revolution)

    The result? Demo is working.....but without demo products....
    Again a mistake...
    If we can not find a solution for this server http://www.lucky7.alfahosting.org/ by the end of the week, I want to have my money back!
  • Supporter

    Posted by: Kazim Vu, Aug 13, 2018 at 04:24 (7 days ago)

    Hi Bluemao,
    Could you please connect to me via skype: itsonla ? I would like to live chat and need some info from you. I have 50 clients, whose use this theme and no one got the same your issue.
    Waiting your connection...

    Kazim

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