• Customer

    Variations Not Showing - eCommerce site

    Posted by: kraj12top Aug 5, 2018 at 21:50 (2 months ago)
    Hello, im having trouble with something,

    I have a product that i have to make into a variable product meaning it gives a menu which the customer can choose different variations

    so for example the customer has to choose from a menu with the options:

    1 phone
    2 phone
    3 phone

    etc

    can i please get help?

  • Supporter

    Posted by: Kazim Vu, Aug 6, 2018 at 03:46 (2 months ago)

    Hi kraj12top
    The cause maybe your settings. Please provide your wp-admin login + FTP accounts via secret information area. I will check and help you. By default of theme, it still works fine: https://healthyfood.kutethemes.net/shop/german-potato-broccoli/
    Regards
  • Customer

    Posted by: kraj12top, Aug 7, 2018 at 00:47 (2 months ago)

    Hello Kazim, thanks i have provided the details in the secret info box.

    Not sure why the variations isn't working.

    Please let me know
    waiting for your reply!
    Thanks
  • Supporter

    Posted by: Kazim Vu, Aug 7, 2018 at 05:27 (2 months ago)

    The cause by your setting. You have not add the Size and Weight attribution to product. You have to add as this screenshot before
    https://www.berkeywater.ca/product/berkey-earth-filter-elements/

    Kazim
  • Customer

    Posted by: kraj12top, Aug 7, 2018 at 22:22 (2 months ago)

    Hello Kazim,

    i do not want the weight and size to be there i just want the options to be there but they still arent showing up.

  • Customer

    Posted by: kraj12top, Aug 7, 2018 at 22:22 (2 months ago)

    These should show up but still do not:
  • Customer

    Posted by: kraj12top, Aug 8, 2018 at 03:22 (2 months ago)

    Home page**
  • Customer

    Posted by: kraj12top, Aug 8, 2018 at 22:21 (2 months ago)

    Hello Kazim,

    not sure what you did but the whole website is messed up..
    all the pages are gone and the home page is missing also.

    Please let me know and fix this issue

    Thanks
  • Supporter

    Posted by: yame, Aug 9, 2018 at 01:02 (2 months ago)

    Hello mate,

    I will support for you instead of Kazim Vu.
    We still do not touch in your site yet until now I am accessing to your back end and I also see your home page is messing up.
    Please provide me your FTP, then I will send all to the coder. He will help you to check your site

    Awaiting for your reply...
    Yame
  • Customer

    Posted by: kraj12top, Aug 9, 2018 at 11:28 (2 months ago)

    Hello Yame, i asked kazim for help and after a 1-2 days the website is all messed up. all the pages are missing and the home page is also gone.

    Can you please revert the changes and make the website to like it was before?

    Thanks
  • Supporter

    Posted by: yame, Aug 10, 2018 at 01:23 (2 months ago)

    Okay. I would like to add home page demo for your site, but I cannot add a new page with VC.
    There is the bug and my coder will check it. So, please provide me your FTP account asap.
  • Customer

    Posted by: kraj12top, Aug 10, 2018 at 02:05 (2 months ago)

    Hello Yame, i provided it last time please check the secret info.

    and why do we have to do it again, kazim made the mistake and now all my pages are gone
  • Supporter

    Posted by: yame, Aug 13, 2018 at 01:52 (2 months ago)

    Hello,

    Sorry for delay reply, just because we do not work for weekends.
    I've imported demo content for your site and it seems that work well. Please check again then tell me your result
    You can import your products and blog posts

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