• Customer

    UPDATE THEME

    Posted by: Crislivi Jul 16, 2018 at 14:52 (2 months ago)
    Hello, I already use themeprestashop-theme-v2.5.6.2, but I need the theme to be updated to the latest version. Whenever I follow the steps outlined in the documentation does not work. The page is blank and can not be completed.

    The site is already in operation, ie access and data can not be lost or lost. You must be sure.

    Only the theme update should be done.

    It could accomplish the task, but it is giving some flaw.

  • Supporter

    Posted by: yame, Jul 17, 2018 at 01:50 (2 months ago)

    Hello mate,

    In your case, please provide me your email address. I will share the latest version of theme for you via Google Drive.
    Then we will check again the trouble you said above. So sorry for this inconvenience.

    Regards,
    Yame
  • Customer

    Posted by: Crislivi, Jul 18, 2018 at 00:45 (2 months ago)

    Olá Yame, e-mail: loura_k8@hotmail.com

    The problem is that I can not update. I'm following the steps in the documentation. But in the end the page goes blank.
    Could you by gelizeza upgrade to the latest version? I would be very grateful.

    Thank you
  • Supporter

    Posted by: yame, Jul 18, 2018 at 02:37 (2 months ago)

    I've sent you an email. Please check it and let me know if you do not receive any email from me

    Yame
  • Customer

    Posted by: Crislivi, Jul 18, 2018 at 13:48 (2 months ago)

    Hello Yane,
    I received your email with the instructions. I tried to update the entire theme. But I could not conclude.

    Could you update for me? Since you have mastered technical knowledge in the subject. I would be very happy. FTP data has already been sent. I very much believe in the potential of the thema and the team and intend to make themas new purchases for other projects. But I need this help a lot. May you carry out the update for me.

    Please and I beg you.

    Thank you.
  • Customer

    Posted by: Crislivi, Jul 18, 2018 at 14:23 (2 months ago)

    The Group Category module is not being displayed.

    And at the top a line appears: https://fonts.googleapis.com/css?family=Open+Sans:300italic,400italic,600italic,700italic,400,300,600,700 'rel =' stylesheet 'type =' text / css'>

    Could help. the site is in operation can not stay dora the air.

    If possible, help me urgently.

    I await returns.
  • Customer

    Posted by: Crislivi, Jul 18, 2018 at 14:23 (2 months ago)

    The Group Category module is not being displayed.

    And at the top a line appears: https://fonts.googleapis.com/css?family=Open+Sans:300italic,400italic,600italic,700italic,400,300,600,700 'rel =' stylesheet 'type =' text / css'>

    Could help. the site is in operation can not stay dora the air.

    If possible, help me urgently.

    I await returns.
  • Supporter

    Posted by: yame, Jul 19, 2018 at 01:33 (2 months ago)

    Hello,

    The top line has been resolved.
    For updating, please let me know if you have backed up your database and source code yet ?

    We will try to help you for updating. And have you customized any files for your site ? Maybe I will update as the second way for your site (2. Update theme version)
    Waiting for your reply ...
  • Supporter

    Posted by: yame, Jul 19, 2018 at 01:44 (2 months ago)

    and please provide me the server of FTP account
  • Customer

    Posted by: Crislivi, Jul 19, 2018 at 01:45 (2 months ago)

    Yes, the backup has been done and is safe. You can start the update now.

    I would very much like the product page to display the larger image equal to the last version of the theme, because the current version still continues with the smaller size.

    I am very happy with your professionalism congratulations.

    I wait for news or soonest.

    Thank you
  • Customer

    Posted by: Crislivi, Jul 19, 2018 at 01:52 (2 months ago)

    FTP access data
  • Customer

    Posted by: Crislivi, Jul 19, 2018 at 02:12 (2 months ago)

    If you can check the version presented for sale, shows the image on the product page is displayed in a large proportion. The image is larger.

    I would like the image of the product page of my site to be great as well, like the demo. The product photo appears larger on the screen.
  • Supporter

    Posted by: yame, Jul 19, 2018 at 02:22 (2 months ago)

    I think we should communicate in skype. I will support directly for you.
    Please add my id: yame_kutetheme
    I am there already

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