• Customer

    Not getting emails when products ordered ?

    Posted by: akhaiba Jun 7, 2018 at 15:30 (2 months ago)
    Hi guys,

    I'm not getting the order confirmation emails to let me know an order has come in when someone orders a product.

    Please help

  • Supporter

    Posted by: Kazim Vu, Jun 8, 2018 at 04:15 (2 months ago)

    Hi akhaiba
    The cause maybe by your host setting. Please check again, also please provide your wp-admin login again. Currently it does not include username therefore i can not access your site.
    Regards
  • Customer

    Posted by: akhaiba, Jun 11, 2018 at 14:06 (2 months ago)

    Hi I dont think it's a host setting as I can get email to the address.

    I've put the username in the secret info but it is on previous tickets.
  • Supporter

    Posted by: Kazim Vu, Jun 12, 2018 at 01:16 (2 months ago)

    Goodmorning
    Could you please connect to me via skype: itsonla ? I would like to live chat and need some helps from you.
    Waiting your connection.

    Kazim
  • Supporter

    Posted by: Kazim Vu, Jun 12, 2018 at 02:36 (2 months ago)

    Hi
    I have checked and tested by my MailChimp account, it still works fine. Please check your MailChimp API key and let me know.
    Regards

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