• Customer

    Hello, My website running too slow

    Posted by: Danielelhadif May 29, 2018 at 09:22 (4 months ago)
    Hello to dear Kutethemes support.
    I uploaded my website with Kutetheme and its running too slow, I check it with many website testers and its says a lot of errors in the Java and a lot of things. I need help to optimize it to running better,

  • Supporter

    Posted by: Kazim Vu, May 30, 2018 at 06:46 (4 months ago)

    Hi
    Could you please provide your wp-admin login + FTP accounts via secret information area? I would like to check your site before. Also, please try using some methods below to improve the loading speed:
    1. Install the Autoptimize plugin
    2. Remove unnecessary plugins
    3. Optimize product images
    4. Install the jsDelivr – WordPress CDN plugin
    5. Intstall the WP Super Cache
    6. Contact with your hosting administrator to increase the speed ( Ex: Memory,...)
    Hope it useful for you!
    Regards,
  • Customer

    Posted by: Danielelhadif, May 30, 2018 at 22:59 (4 months ago)

    Hello, Please look here in the secret information i will glad if you can help me to solve it.
    thank you and have a good day ! :)
  • Supporter

    Posted by: Kazim Vu, May 31, 2018 at 15:56 (4 months ago)

    I have checked and found that you have not increase memory at the php.ini file. Currently it's 128M, you should increase to maximum . Also, please remove unnecessary plugins,....

  • Customer

    Posted by: Danielelhadif, May 31, 2018 at 19:41 (4 months ago)

    Hello dear support.
    Ok so now my php.ini file are with 1024MB, i have increased the memory limite also in wp-config.php. and its same.. still very slow loading its take about 20 seconds to load it.
    u told me to remove unnecessary plaguins.. but once im removed kuteshop tool kit my site take 2-3 seconds to load.
    please can u help me to fix it? im really need help
  • Supporter

    Posted by: Kazim Vu, Jun 3, 2018 at 06:33 (4 months ago)

    Hi Danielelhadif,
    May i remove all your demo contents and re-install from scratch? I have checked but not found the causes.
    Waiting your reply...
  • Customer

    Posted by: Danielelhadif, Jun 6, 2018 at 04:05 (4 months ago)

    Hello, can you reinstall it but without delete the products are already exists? and maybe install it with header layout 07? i dont need any other layouts..
    if yes please re-install it to improve the speed.. i really need it to load fast
  • Supporter

    Posted by: Kazim Vu, Jun 7, 2018 at 06:33 (4 months ago)

    It's hard to do because i do not have much time. It's faster if i re-install from scratch because i would like to remove all your settings. Also, my developers are checking. I hope that they will find out the cause. I will inform you when i have got the results from them.
    Regards
  • Customer

    Posted by: Danielelhadif, Jun 7, 2018 at 22:42 (4 months ago)

    Ok.... i will try to fix it by my self. if i will not success.. i will contact again..
  • Supporter

    Posted by: Kazim Vu, Jun 8, 2018 at 04:17 (4 months ago)

    Great. Please connect to me if you have any problems.
    Regards

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