• Customer

    toggle submenu

    Posted by: digijarsol May 27, 2018 at 13:23 (4 months ago)
    Hi there

    I am trying improve the mobile view of the website, as I have had many complaints with regards to the menu not working. I found that I cannot use a custom link, just using # as the URL and make the submenu expand when in mobile view. While the arrow is toggling the submenu the text "Electronics" is not, which is a big user issue. Please advise?

    Regards
    Ricelle

  • Customer

    Posted by: digijarsol, May 27, 2018 at 13:37 (4 months ago)

    This issue exist in the main menu and the sidebar menu that comes with the Adella theme. The theme does not cater for links without URL's allowing submenus to toggle by clicking on the text. Please check the "kids" menu item on the KT vertical menu.

    You can view the sidebar here:
    https://www.brubit.com/product-category/kids/toys
  • Supporter

    Posted by: Kazim Vu, May 28, 2018 at 07:26 (4 months ago)

    Hi
    Please update to the latest theme version, it's version 1.1.7 and let me know your results.
    Regards
  • Customer

    Posted by: digijarsol, Jun 2, 2018 at 12:39 (4 months ago)

    Will all the previous issues I have raised also be in the latest release?
  • Supporter

    Posted by: Kazim Vu, Jun 4, 2018 at 09:00 (4 months ago)

    The cause by you have not enter the KIDS URL. In this case, you enter the dashboard choose Appearance>>Menus>>Search By Band ( Vertical Categories) and enter your URL as the attachment screenshot. Please do it and let me know your results.
    Regards
  • Customer

    Posted by: digijarsol, Jun 4, 2018 at 21:52 (4 months ago)

    I have updated my theme, it has made no difference.

    I purposely didn't enter a link because I want the submenu to display when clicked. I don't want it to go to a different page. Wordpress normally handles the # as means to allow the user toggle a submenu. In the mobile version of the adella theme the KT vertical menu does not allow the toggle feature, it also does not open the submenu, but rather jumps to the top of the page. You can use the kids option to test this.

    Then with regards to the main menu the toggle feature for mobile is on the expand button and not on the text. I have had multiple users complain that the expand feature on mobile does not work. The issue here is that customers are clicking the expand arrow and not the text. If I use a link, it takes the customer to the page, which is what I don't want. I want it to toggle the submenu when I click on the text "electronics" for example.
  • Supporter

    Posted by: Kazim Vu, Jun 5, 2018 at 07:04 (4 months ago)

    Hi digijarsol,
    - About the first issue, it's a custom link so you have to enter your link there. Also, you can add categories as the Gadgets item.
    - About the main issues on mobile. I will discuss with the author of theme because it's the same problems on my demo. I hope that they will update in the next version.
    Thank you very much
  • Customer

    Posted by: digijarsol, Jun 7, 2018 at 05:44 (4 months ago)

    Please also check cross browser compatibility.

    The submenu links are not working on desktop:
    -------------------------------------------------------
    * Windows 10, Chrome - not working
    * Windows 10, Firefox - not working
    * Windows 10 Internet Explorer 11 - not working
    * Windows 10 Edge - not working
    * IOS, Safari - not working
    * IOS, Chrome - working
  • Customer

    Posted by: digijarsol, Jun 7, 2018 at 05:50 (4 months ago)

    Please also check cross browser compatibility.

    The submenu links are not working on desktop and mobile:
    -------------------------------------------------------------------
    * Desktop, Windows 10, Chrome - not working
    * Desktop, Windows 10, Firefox - not working
    * Desktop, Windows 10 Internet Explorer 11 - not working
    * Desktop, Windows 10 Edge - not working
    * Desktop, IOS, Safari - not working
    * Desktop, IOS, Chrome - working
    * Mobile, iphone plus 7, safari - not working
    * Mobile, samsung s9, native browser - not working
    * mobile, samsung s9, chrome browser - not working

    On the mobile devices the electronics menu expands, but the links are not clickable.
  • Supporter

    Posted by: Kazim Vu, Jun 8, 2018 at 04:05 (4 months ago)

    Could you please take some screen and video shots to describe it? Here's my email: ovicsoft.kazimvu@gmail.com. I have checked on my demo, it still works fine.
    Regards
  • Customer

    Posted by: digijarsol, Jun 11, 2018 at 17:59 (4 months ago)

    Hi there

    Initially after I logged this issue I noticed changes being made to the menu items. I tested the expanding and collapsing of the submenu in different browsers, while the expanding of the main menu worked, i found that the submenu links in Mobi stopped working for example "Accessories". I tested it again now, it seems that all sub links are now working on all the above mentioned browsers.

    I also noticed that the website is now complaining about font files that are missing (see file attached). This is a new issue never existing before.

    Please can you ensure that this fix is included in the new release, so that I don't have to log the issue again, when I update the theme.
  • Supporter

    Posted by: Kazim Vu, Jun 12, 2018 at 01:14 (4 months ago)

    Hi digijarsol,
    I am sure that it's working fine on my demo. Could you please connect to me via skype: itsonla? I would like to live chat and need some info from you.
    Waiting your connection.

    Kazim
  • Customer

    Posted by: digijarsol, Jun 12, 2018 at 18:27 (4 months ago)

    Hi there

    After some further investigation I found that your developers made changes to the "font-awesome.min.css" file, where it was pointing to the wrong file location, so I corrected it.

    Regards
    Ricelle
  • Supporter

    Posted by: Kazim Vu, Jun 13, 2018 at 00:48 (4 months ago)

    Good morning
    Great! Do you have any questions? Please connect to me if you need help.
    Thank you and have a nice day!

    Regards

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