• Customer

    site slow and down

    Posted by: sami2006s May 18, 2018 at 14:37 (3 months ago)
    Hello, My site was down and very slow and this error appeared: Gateway Timeout The gateway did not receive a timely response from the upstream server or application. Did this happen due to of the theme requirements for php variables? What’s the solution? this is link site :

    https://utradeksa.com/utrade

  • Supporter

    Posted by: Kazim Vu, May 19, 2018 at 02:25 (3 months ago)

    Hi sami2006s
    What's your language? May i remove all your demo contents and re-install from scratch ? I would like to sure from you.
    Regards
  • Customer

    Posted by: sami2006s, May 19, 2018 at 07:39 (3 months ago)

    My language is arabic, but i want the demo also too.
  • Supporter

    Posted by: Kazim Vu, May 19, 2018 at 18:36 (3 months ago)

    I found that your product images, they have uploaded. May i remove your demo contents ?
  • Customer

    Posted by: sami2006s, May 19, 2018 at 20:46 (3 months ago)

    no do not delete and modify any things , i now upgrade my space

    i will be back and tell you any new

    Thanks
  • Supporter

    Posted by: Kazim Vu, May 20, 2018 at 02:32 (3 months ago)

    Ok, If you have any problems, please connect to me.
    Regards
  • Customer

    Posted by: sami2006s, May 28, 2018 at 09:31 (2 months ago)

    Hello
    my site down when i edit the homepage in backend , and show this error/ 503 Service Unavailable Error , what is the problem?
    please don`t delete the content or images.
  • Supporter

    Posted by: Kazim Vu, May 29, 2018 at 02:57 (2 months ago)

    The cause may be by your PHP version, it's too old or too new. My theme's compatible with the PHP 5.6.x or 7.1.x. If it does not work, please provide your Cpanel account via secret information area. I would like to check your host before.
    Regards
  • Supporter

    Posted by: Kazim Vu, May 29, 2018 at 02:59 (2 months ago)

    Currently, your FTP account, it does not work also
  • Customer

    Posted by: sami2006s, May 29, 2018 at 10:16 (2 months ago)

    PHP 5.2.17 with Suhosin patch
    PHP 7.0.30 - System Default

    what a bout it? it need to change?
  • Customer

    Posted by: sami2006s, May 29, 2018 at 09:35 (2 months ago)

    This is a new FTP account :
  • Customer

    Posted by: sami2006s, May 29, 2018 at 10:55 (2 months ago)

    Related products are not really related, how to edit it?
  • Customer

    Posted by: sami2006s, May 29, 2018 at 11:58 (2 months ago)

    i changed PHP version to 7.1
  • Customer

    Posted by: sami2006s, May 29, 2018 at 12:04 (2 months ago)

    and still the error !!!!!
  • Customer

    Posted by: sami2006s, May 29, 2018 at 12:43 (2 months ago)

    i tried two version and Unfortunately site down when i edited home page from backend
  • Supporter

    Posted by: Kazim Vu, May 30, 2018 at 06:26 (2 months ago)

    Hi sami2006s
    Could you please provide your Cpanel account via secret information area? I would like to check directly in your host and fix it.
    Regards
  • Customer

    Posted by: sami2006s, May 30, 2018 at 09:52 (2 months ago)

    PHP version issue and solve it also / Related products are not really related

    thanks
  • Customer

    Posted by: sami2006s, May 30, 2018 at 10:58 (2 months ago)

    hi
    there is an issue also , when clicked on filter by any thing in dropdown list or click on buttons for show page grid or list of products for category ,appeared : error 404 not found
    see the picture in attachment to know what i mean.
  • Customer

    Posted by: sami2006s, May 30, 2018 at 12:20 (2 months ago)

    when i edit home page ,
    Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.

    and

    503 Service Unavailable
  • Supporter

    Posted by: Kazim Vu, May 30, 2018 at 22:28 (2 months ago)

    Your Cpanel, it does not work. Please check again. As your attached file above, i think that the causes maybe by virus or your host. Please connect to your host provider, they will check and fix it. If you have other questions, please connect to me.

    Regrads
  • Customer

    Posted by: sami2006s, May 31, 2018 at 08:01 (2 months ago)

    Hi
    please try again , i check it and copy username without space in the end character

  • Customer

    Posted by: sami2006s, May 31, 2018 at 19:56 (2 months ago)

    i activate debug mod in wp-config and there is some issue appeared in frontpage, iam very sad about a lot of problems with themes :(
  • Customer

    Posted by: sami2006s, May 31, 2018 at 19:57 (2 months ago)

    [31-May-2018 19:46:22 UTC] PHP Notice: woocommerce_get_price مهجورة منذ النسخة 3.0.0 استخدم woocommerce_product_get_price بدلاً منها. in /home/utradeks/public_html/utrade/wp-includes/functions.php on line 4091



    [31-May-2018 19:46:22 UTC] PHP Notice: price تمّ استدعائه بشكل غير صحيح. يجب عدم الوصول إلى خصائص المنتج مباشرةً. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/kuteshop/templates/fullwidth.php'), the_content, apply_filters('the_content'), WP_Hook->apply_filters, do_shortcode, preg_replace_callback, do_shortcode_tag, vc_do_shortcode, WPBakeryShortCode->output, WPBakeryShortCode_VC_Row->content, WPBakeryShortCode->loadTemplate, include('/plugins/js_composer/include/templates/shortcodes/vc_row.php'), wpb_js_remove_wpautop, do_shortcode, preg_replace_callback, do_shortcode_tag, vc_do_shortcode, WPBakeryShortCode->output, WPBakeryShortCode->content, WPBakeryShortCode->loadTemplate, include('/plugins/js_composer/include/templates/shortcodes/vc_column.php'), wpb_js_remove_wpautop, do_shortcode, preg_replace_callback, do_shortcode_tag, Kuteshop_Shortcode_Tabs->output_html, do_shortcode, preg_replace_callback, do_shortcode_t in /home/utradeks/public_html/utrade/wp-includes/functions.php on line 4148


    [31-May-2018 19:46:22 UTC] PHP Notice: id تمّ استدعائه بشكل غير صحيح. يجب عدم الوصول إلى خصائص المنتج مباشرةً. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/kuteshop/templates/fullwidth.php'), the_content, apply_filters('the_content'), WP_Hook->apply_filters, do_shortcode, preg_replace_callback, do_shortcode_tag, vc_do_shortcode, WPBakeryShortCode->output, WPBakeryShortCode_VC_Row->content, WPBakeryShortCode->loadTemplate, include('/plugins/js_composer/include/templates/shortcodes/vc_row.php'), wpb_js_remove_wpautop, do_shortcode, preg_replace_callback, do_shortcode_tag, vc_do_shortcode, WPBakeryShortCode->output, WPBakeryShortCode->content, WPBakeryShortCode->loadTemplate, include('/plugins/js_composer/include/templates/shortcodes/vc_column.php'), wpb_js_remove_wpautop, do_shortcode, preg_replace_callback, do_shortcode_tag, Kuteshop_Shortcode_Tabs->output_html, do_shortcode, preg_replace_callback, do_shortcode_tag, in /home/utradeks/public_html/utrade/wp-includes/functions.php on line 4148


    [31-May-2018 19:46:32 UTC] PHP Notice: id تمّ استدعائه بشكل غير صحيح. يجب عدم الوصول إلى خصائص المنتج مباشرةً. Backtrace: require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/kuteshop/templates/fullwidth.php'), the_content, apply_filters('the_content'), WP_Hook->apply_filters, do_shortcode, preg_replace_callback, do_shortcode_tag, vc_do_shortcode, WPBakeryShortCode->output, WPBakeryShortCode_VC_Row->content, WPBakeryShortCode->loadTemplate, include('/plugins/js_composer/include/templates/shortcodes/vc_row.php'), wpb_js_remove_wpautop, do_shortcode, preg_replace_callback, do_shortcode_tag, vc_do_shortcode, WPBakeryShortCode->output, WPBakeryShortCode->content, WPBakeryShortCode->loadTemplate, include('/plugins/js_composer/include/templates/shortcodes/vc_column.php'), wpb_js_remove_wpautop, do_shortcode, preg_replace_callback, do_shortcode_tag, Kuteshop_Shortcode_Tabs->output_html, do_shortcode, preg_replace_callback, do_shortcode_tag, in /home/utradeks/public_html/utrade/wp-includes/functions.php on line 4148



  • Supporter

    Posted by: Kazim Vu, Jun 1, 2018 at 03:01 (2 months ago)

    It still does not work. Please check again
  • Customer

    Posted by: sami2006s, Jun 1, 2018 at 09:08 (2 months ago)

    i hope it correct , i login and is it true

    please reply quickly
  • Customer

    Posted by: sami2006s, Jun 1, 2018 at 09:19 (2 months ago)

    Make sure that there is no space before the username
  • Customer

    Posted by: sami2006s, Jun 1, 2018 at 09:42 (2 months ago)

    Make sure that there is no space before the username and after

  • Customer

    Posted by: sami2006s, Jun 1, 2018 at 15:37 (2 months ago)

    Make sure that there is no space before the cpanel username and after
  • Customer

    Posted by: sami2006s, Jun 3, 2018 at 07:47 (2 months ago)

    you are tooooooooooooooooo late when to respond, i need to solve the big problems, i want to start my project !
  • Customer

    Posted by: sami2006s, Jun 3, 2018 at 18:44 (2 months ago)

    ?????
  • Supporter

    Posted by: Kazim Vu, Jun 4, 2018 at 02:41 (2 months ago)

    Good morning
    I am really sorry for delay because my team do not work at the weekend. My coders are checking your issues. I will inform you soon when it's done.
    Thank for your patience!

    Regards
  • Customer

    Posted by: sami2006s, Jun 5, 2018 at 08:02 (2 months ago)

    Hello,
    Thanks for reply, what is new?
    the product filter list page still error 404 , and related product,
    and the speed now is fine.
  • Supporter

    Posted by: Kazim Vu, Jun 6, 2018 at 06:53 (2 months ago)

    404 has fixed. How about the related product? What do you want to do?
  • Customer

    Posted by: sami2006s, Jun 6, 2018 at 07:28 (2 months ago)

    in related products, i want to show related products of subcategory ,
    now in theme it shows related products of main category , but i need also subcategory
    example: main category is shoes , have subcategory called: Nike shoes , in Nike shoes should show related products of it , not of main cat of shoes

    i hope you understand of me,
    Thanks you
  • Customer

    Posted by: sami2006s, Jun 6, 2018 at 07:33 (2 months ago)

    also you forget this issue, when i want to edit home page , site will down and show 503 error server , Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.

  • Supporter

    Posted by: Kazim Vu, Jun 7, 2018 at 06:11 (2 months ago)

    Hi sami2006s
    -About the related products issue, it's default of the Woo commerce and you have to custom by yourself or connect to customized service, where they will help you. I am really sorry because i do not support for it.
    - About the lost connection at the home front page, my coders are checking and have not find out the causes. Please check your host setting also. I will inform you soon when i have got the results from coders.
    Regards
  • Customer

    Posted by: sami2006s, Jun 7, 2018 at 11:02 (2 months ago)

    ok never mind ,
    there is a big issue i would like told you about speed in home page, when i deactivated Kuteshop Toolkit, site become very faster, so i want to see it , the speed with it very poor .
  • Supporter

    Posted by: Kazim Vu, Jun 8, 2018 at 09:07 (2 months ago)

    Hi sami2006s
    My coders are checking your site however your host 's running and down again. Please check your host again and let me know.
    Regards
  • Customer

    Posted by: sami2006s, Jun 8, 2018 at 09:41 (2 months ago)

    yes it down when the coder edited the home page , this issue i told about it befor
  • Supporter

    Posted by: Kazim Vu, Jun 8, 2018 at 09:57 (2 months ago)

    My coders have checked and said that the cause by the YITH Woocommerce Email Template plugin, it's conflicted with theme. Please deactivate it and check your site again.
    Regards
  • Customer

    Posted by: sami2006s, Jun 8, 2018 at 10:07 (2 months ago)

    YITH Woocommerce Email Template plugin i did not use just yesterday , and i activate just yesterday .
  • Customer

    Posted by: sami2006s, Jun 8, 2018 at 10:12 (2 months ago)

    i deleted it

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