• Customer

    Merci theme won't let add products to cart

    Posted by: Saulevas Feb 16, 2018 at 05:31 (a month ago)

    I have installed awesome looking Merci theme on the latest WP installation. However while testing the webshop I soon noticed that once a buyer selects a product and wants to add it to the cart, the loading item appears and the product never gets added to the cart. I then checked system status page in the admin and noticed that there are seven outdated files in the theme (I attached the screenshot). One of those is cart.php which I suspect causes the error. How can we solve this?

    Looking forward to your reply.

  • Supporter

    Posted by: hoangthikhanhbg, Feb 22, 2018 at 10:07 (a month ago)


    We have returned with work after the holiday of Lunar New Year 2018 (Maybe you saw the banner of the holiday). We apologize for cannot support for you earlier. We have checked your site but my developer is still finding the solution to resolve, we will fix as soon as possible and let you know when we finished.

  • Supporter

    Posted by: hoangthikhanhbg, Feb 23, 2018 at 10:02 (27 days ago)

    Hi there,

    I cannot access to your FTP account, please recheck and resend to me soon. You can see image: http://prntscr.com/iinrjn
    Best Regards,
  • Customer

    Posted by: Saulevas, Feb 24, 2018 at 10:41 (26 days ago)


    I have updated password. You will find it in "Secret information". Thanks
  • Supporter

    Posted by: hoangthikhanhbg, Feb 26, 2018 at 01:51 (24 days ago)

    But I think you need send to me the informations about: Admin WP login details and CPanel. (Please put in the Secret information box).
    My developer said: He need them. I'm looking forward to hearing from you!
  • Customer

    Posted by: Saulevas, Feb 26, 2018 at 06:26 (24 days ago)

    All information bellow.
  • Supporter

    Posted by: hoangthikhanhbg, Feb 26, 2018 at 02:48 (24 days ago)

    Please also tell me where you save my theme in FTP. Or attached for me a link.
  • Customer

    Posted by: Saulevas, Feb 26, 2018 at 17:23 (23 days ago)

    Information below.
  • Supporter

    Posted by: hoangthikhanhbg, Feb 27, 2018 at 07:00 (23 days ago)

    Hi there,
    My developer has checked your site and noticed that both issues seem to come from incomplete WordPress source code.
    Please back up all datas on your site and reinstall WordPress.



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