• Customer

    Theme not working for adding products using Product add-ons, validation fails

    Post by: chelseyg May 19, 2017 at 11:37 (2 months ago)
    The theme I bought from you is not working properly, I am also using WooCommerce product add-ons, at the latest version. I am unable to add products to basket because the product add-ons won't validate as being checked, when they are- for example: http://www.uktelecom.net/product/broadband-landline/

    if I switch to twentyfiteen theme it works fine, I encountered an error due to the wrong version of add-to-cart/grouped.php in your theme (which Ihave fixed by sourcing the correct version online, your theme ships with the wrong one apparently) however this has only removed the error message the dashboard was showing me, that my theme files are outdated.

    I am at risk of losing this client today, please can you help urgently?

    Many thanks,
    Chelsey

    `
    ### WordPress Environment ###

    Home URL: http://www.uktelecom.net
    Site URL: http://www.uktelecom.net
    WC Version: 3.0.7
    Log Directory Writable: ✔
    WP Version: 4.7.5
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.30-1~dotdeb+7.1
    PHP Post Max Size: 32 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 2500
    cURL Version: 7.26.0
    OpenSSL/1.0.1t

    SUHOSIN Installed: –
    MySQL Version: ❌ 5.5.55 - We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 32 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.0.7
    WC Database Prefix: ut_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (19) ###

    ManageWP - Worker: by ManageWP – 4.2.18
    Accordion Shortcodes: by Phil Buchanan – 2.3.2
    Coming Soon Page & Maintenance Mode by SeedProd: by SeedProd – 5.0.9
    Contact Form 7: by Takayuki Miyoshi – 4.7
    WPBakery Visual Composer: by Michael M - WPBakery.com – 5.0.1
    Slider Revolution: by ThemePunch – 5.3.0.2
    Tabs Shortcodes: by Phil Buchanan – 1.2
    Testimonial Slider: by Web-Settler – 3.5.3
    Testimonial Builder: by wpshopmart – 1.2.6
    W3 Total Cache: by Frederick Townes – 0.9.5.4
    WooCommerce Force Sells: by Automattic – 1.1.10 – 1.1.13 is available
    WooCommerce WorldPay Gateway: by Add On Enterprises – 3.3.7 – 3.6.0 is available
    WooCommerce Product Add-ons: by WooCommerce – 2.8.1
    WOOF - WooCommerce Products Filter: by realmag777 – 1.1.7
    WooCommerce: by Automattic – 3.0.7
    WP Live Chat Support Pro: by WP Live Chat – 7.0.05
    WP Live Chat Support: by WP-LiveChat – 7.0.07
    XShop Core: by Kute Themes – 1.1
    YITH WooCommerce Wishlist: by YITHEMES – 2.1.2

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    composite (composite)
    external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)


    ### WC Pages ###

    Shop base: #11263 - /shop/
    Basket: #10138 - /cart/
    Checkout: #10139 - /checkout/
    My account: #10140 - /my-account/

    ### Theme ###

    Name: XShop
    Version: 1.7
    Author URL: http://kute-themes.com/
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Overrides: ukt17/woocommerce/archive-product.php
    ukt17/woocommerce/auth/form-grant-access.php
    ukt17/woocommerce/auth/form-login.php
    ukt17/woocommerce/cart/cart-empty.php
    ukt17/woocommerce/cart/cart-item-data.php
    ukt17/woocommerce/cart/cart-shipping.php
    ukt17/woocommerce/cart/cart-totals.php
    ukt17/woocommerce/cart/cart.php
    ukt17/woocommerce/cart/cross-sells.php
    ukt17/woocommerce/cart/mini-cart.php
    ukt17/woocommerce/cart/proceed-to-checkout-button.php
    ukt17/woocommerce/cart/shipping-calculator.php
    ukt17/woocommerce/checkout/cart-errors.php
    ukt17/woocommerce/checkout/form-billing.php
    ukt17/woocommerce/checkout/form-checkout.php
    ukt17/woocommerce/checkout/form-coupon.php
    ukt17/woocommerce/checkout/form-login.php
    ukt17/woocommerce/checkout/form-pay.php
    ukt17/woocommerce/checkout/form-shipping.php
    ukt17/woocommerce/checkout/payment-method.php
    ukt17/woocommerce/checkout/payment.php
    ukt17/woocommerce/checkout/review-order.php
    ukt17/woocommerce/checkout/terms.php
    ukt17/woocommerce/checkout/thankyou.php
    ukt17/woocommerce/content-product.php
    ukt17/woocommerce/content-product_cat.php
    ukt17/woocommerce/content-single-product.php
    ukt17/woocommerce/content-widget-product.php
    ukt17/woocommerce/global/breadcrumb.php
    ukt17/woocommerce/global/form-login.php
    ukt17/woocommerce/global/quantity-input.php
    ukt17/woocommerce/global/sidebar.php
    ukt17/woocommerce/global/wrapper-end.php
    ukt17/woocommerce/global/wrapper-start.php
    ukt17/woocommerce/loop/add-to-cart.php
    ukt17/woocommerce/loop/loop-end.php
    ukt17/woocommerce/loop/loop-start.php
    ukt17/woocommerce/loop/no-products-found.php
    ukt17/woocommerce/loop/orderby.php
    ukt17/woocommerce/loop/pagination.php
    ukt17/woocommerce/loop/price.php
    ukt17/woocommerce/loop/rating.php
    ukt17/woocommerce/loop/result-count.php
    ukt17/woocommerce/loop/sale-flash.php
    ukt17/woocommerce/myaccount/form-add-payment-method.php
    ukt17/woocommerce/myaccount/form-edit-account.php
    ukt17/woocommerce/myaccount/form-edit-address.php
    ukt17/woocommerce/myaccount/form-login.php
    ukt17/woocommerce/myaccount/form-lost-password.php
    ukt17/woocommerce/myaccount/my-account.php
    ukt17/woocommerce/myaccount/my-address.php
    ukt17/woocommerce/myaccount/my-orders.php
    ukt17/woocommerce/myaccount/view-order.php
    ukt17/woocommerce/notices/error.php
    ukt17/woocommerce/notices/notice.php
    ukt17/woocommerce/notices/success.php
    ukt17/woocommerce/order/form-tracking.php
    ukt17/woocommerce/order/order-again.php
    ukt17/woocommerce/order/order-details-customer.php
    ukt17/woocommerce/order/order-details-item.php
    ukt17/woocommerce/order/order-details.php
    ukt17/woocommerce/order/tracking.php
    ukt17/woocommerce/product-searchform.php
    ukt17/woocommerce/single-product/add-to-cart/external.php
    ukt17/woocommerce/single-product/add-to-cart/grouped.php
    ukt17/woocommerce/single-product/add-to-cart/simple.php
    ukt17/woocommerce/single-product/add-to-cart/variable.php
    ukt17/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    ukt17/woocommerce/single-product/add-to-cart/variation.php
    ukt17/woocommerce/single-product/meta.php
    ukt17/woocommerce/single-product/price.php
    ukt17/woocommerce/single-product/product-attributes.php
    ukt17/woocommerce/single-product/product-image.php
    ukt17/woocommerce/single-product/product-thumbnails.php
    ukt17/woocommerce/single-product/rating.php
    ukt17/woocommerce/single-product/related.php
    ukt17/woocommerce/single-product/sale-flash.php
    ukt17/woocommerce/single-product/share.php
    ukt17/woocommerce/single-product/short-description.php
    ukt17/woocommerce/single-product/tabs/additional-information.php
    ukt17/woocommerce/single-product/tabs/description.php
    ukt17/woocommerce/single-product/tabs/tabs.php
    ukt17/woocommerce/single-product/title.php
    ukt17/woocommerce/single-product/up-sells.php
    ukt17/woocommerce/single-product-reviews.php
    ukt17/woocommerce/single-product.php
    ukt17/woocommerce/taxonomy-product_cat.php
    ukt17/woocommerce/taxonomy-product_tag.php

    `

  • Supporter

    Post by: AyaanAg, May 20, 2017 at 04:55 (2 months ago)

    Hello,

    Fixed.

    P.S : If your issue solve then do not forget to close the ticket.
    [https://www.facebook.com/kutethemesovic]
    Skype : live:challange444
    Lots of Love.

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