Support services will be closed for our vacation

From: May 22nd April, 2017 to May 27th, 2017
We will re-open on Sunday 28th, 2017
  • Customer

    Mega Category - problem with search result

    Post by: Slawomir1982 May 17, 2017 at 20:46 (9 days ago)
    Hello.

    I have problem with search result i Mega Category. I choose Products Filter in MC setting. On the next step i setting Blazers in category and the target i choose Product Category (attachments file 01). When i try use filters on website (http://haritook.com/shop/blazers/) it doesnt work correct. Example i use sort by newness - the search result show all products form all categories, but i need search result only from Blazers category. The same problem i have in http://haritook.com/shop/coats-jacktes/. E.G in Coats overlap i have the same problem. I dont understand how it work.Could You help me?

    Best Regards

  • Supporter

    Post by: Kazim Vu, May 18, 2017 at 01:02 (9 days ago)

    Hi Slawomir1982
    I am sorry when hearing that. COuld you please provide your Admin login via secret information? I would like to check directly on your site and help you fix it.
    Regards,
  • Customer

    Post by: Slawomir1982, May 18, 2017 at 03:40 (9 days ago)

    OK
  • Supporter

    Post by: Kazim Vu, May 18, 2017 at 06:46 (9 days ago)

    Hi Slawomir1982
    I got your info, my coders will check and reply you as soon as possible. If you have other questions, please contact me.
    Regards,
  • Supporter

    Post by: Kazim Vu, May 19, 2017 at 06:47 (8 days ago)

    Hi Slawomir1982
    I checked on your site and did not get the same problem as you mentioned above (see the attachment screenshot). Please check again and let me know.
    If you have other questions, do not hesitate to contact with me. I will help you.
    Regards,
  • Customer

    Post by: Slawomir1982, May 19, 2017 at 18:56 (7 days ago)

    Please check other sort options (sort by, price...) and look for categories (attachment files). In search result i found others products from others categories. I need only Blazers products. I have the same problem in different bookmarks like Coats & Jacktes, Dresses, Jumpsuits & Playsuits, Shirts & Blouses...and so on.
  • Supporter

    Post by: Kazim Vu, May 20, 2017 at 09:51 (6 days ago)

    Hi Slawomir1982
    Because these products are in many categories that's why you can see as the screenshot above.
    If you have other questions, please contact me.
    Thanks you and have a nice weekend,
    Regards
  • Customer

    Post by: Slawomir1982, May 20, 2017 at 12:04 (6 days ago)

    Ok, once again:). I made new categorie - "test". I have in this categorie two products "test 1" - 10 euro and "test 2" - 200 euro (http://haritook.com/test-2/).
    If i select price filter "10 - 80" the search result should show me only one product - "test 1" beacuse in category "test" there is ONE product with suitable price range, BUT search result show me all products from whole shop with price beetwen 10 - 80. Do you understand what I mean?:)
  • Supporter

    Post by: Kazim Vu, May 21, 2017 at 01:35 (6 days ago)

    Oh, i understood however this theme has not support filter by category( see the attachment screenshot). I noted your intention and sent to my developers, they will check and update it.
    If you have other questions, do not hesitate to contact with me. I will help you.
    Thanks you and have a nice weekend,
    Regards
  • Customer

    Post by: Slawomir1982, May 21, 2017 at 05:58 (6 days ago)

    But i think "filter by category" is not a problem!!! See the attachment screenshot. Settings are not working! Category = Test, Target = Products from category "test", but search result show me all products from whole shop.
  • Supporter

    Post by: Kazim Vu, May 22, 2017 at 01:31 (5 days ago)

    Hi Slawomir1982
    I got it. My coders will check again and fix soon. If you have other questions, do not hesitate to contact with me. I will help you.
    Thanks for your patience!
    Regards,

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible