Support services will be closed for our vacation

From: May 22nd April, 2017 to May 27th, 2017
We will re-open on Sunday 28th, 2017
  • Customer

    Problem in nav_menu_custom_fields when theme goes up to server

    Post by: alessandrobender May 17, 2017 at 16:21 (9 days ago)
    There was a logging error when the site went up to the domain, in the nav_menu_custom_fields.php theme, proving a syntax error.
    There is an ERROR 500 and we could not see the site.
    But we use the theme on the local server and it works normally, only when we go up to the domain happens the error.
    I tried to fix the syntax error, but it does not show resolution.

  • Supporter

    Post by: Kazim Vu, May 18, 2017 at 00:51 (9 days ago)

    Hi alessandrobender
    Maybe something wrong when theme uploaded. Please provide your Admin login via secret information, i would like to check direct on your site and help you fix it.
    Regards,
  • Customer

    Post by: alessandrobender, May 18, 2017 at 14:26 (8 days ago)

    Information sent
  • Supporter

    Post by: Kazim Vu, May 19, 2017 at 09:06 (7 days ago)

    Hi alessandrobender
    I got your info, my developers will check and reply you as soon as possible. If you have other questions, please contact me.
    Thanks for your patience!
    Regards,
  • Customer

    Post by: alessandrobender, May 19, 2017 at 21:49 (7 days ago)

    I wish to determine a deadline for solving the problem. We have clients waiting, and we urgently need the site
  • Supporter

    Post by: Kazim Vu, May 20, 2017 at 08:51 (6 days ago)

    Hi alessandrobender
    Your issue fixed, please check again and let me know your intentions.If you have other questions, please contact me.
    Regards,
  • Customer

    Post by: alessandrobender, May 22, 2017 at 18:34 (4 days ago)

    I've been updating some site modifications and uploading again and the error has returned. Can you correct it? The next updates I will do in this theme online.
  • Supporter

    Post by: Kazim Vu, May 23, 2017 at 03:33 (4 days ago)

    Hi alessandrobender
    As i mentioned above, the cause maybe something wrong when theme uploaded. If your theme uploaded by the FileZilla, please choose Transfer>>Transfer Type>>Binary before upload file( see the attachment screenshot)
    Let me know if it does not work,
    Regards,

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