• Customer

    import demo data

    Posted by: thrinley May 4, 2017 at 06:13 (6 months ago)
    hey there, i have install the theme and its great. i just want to import demo data and want it to exactly like demo 6 you have

  • Supporter

    Posted by: yame, May 4, 2017 at 09:33 (6 months ago)

    Hello mate.

    Thank you for contacting to support service.
    As I check your site, I see that you are installing homepage 7. And now if you want to have home 6 like my demo, pls switch into home 6, then I will help you to configure.

    Regards,
    Yame
  • Customer

    Posted by: thrinley, May 6, 2017 at 03:18 (6 months ago)

    so sorry, finally i have switch it to demo 6, now can you do it
  • Supporter

    Posted by: yame, May 8, 2017 at 01:05 (6 months ago)

    Finally I can see that you have the complete site. Do you need any assistance from support service?
    Pls don't hesitate to contact to us again

    Regards,
    Yame
  • Customer

    Posted by: thrinley, May 8, 2017 at 10:28 (6 months ago)

    thank you for the response. there is one thing you can do for me. I couldnt configure sub menu in ovic mega menu. for example under fashion, there is sub menu like women and kids, with a picture, so how do do i configure it?
  • Supporter

    Posted by: yame, May 9, 2017 at 01:01 (6 months ago)

    I see that the subcategory with pictures are displaying on your site. If you want to configure for your own, pls go to Ovic Mega menu module > select the menu that you wanna config > On its row, Select Description tab to change (see attachment).
    For any questions, pls contact to me
  • Customer

    Posted by: thrinley, May 10, 2017 at 06:21 (6 months ago)

    hi there again. sorry to bother you again but I couldn't figure out how to configure picture at the right like under the menu foods. looking forward
  • Supporter

    Posted by: yame, May 11, 2017 at 02:02 (6 months ago)

    You should go to menu item Foods > Select Edit then upload banner in Background box.
    See my attachment to understand.
    If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.

    Thank you
    Yame
  • Supporter

    Posted by: yame, May 13, 2017 at 01:28 (6 months ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Sincerely,
    Yame
  • Customer

    Posted by: thrinley, May 17, 2017 at 02:54 (6 months ago)

    hi there, my ovic mega boxs modules is not working, it somehow disappear from my home page(displayMegabox2). i tried to make changes to all but its not effecting. there is more contact information block is not working. right now i am just configuring it. helps please.
  • Supporter

    Posted by: yame, May 18, 2017 at 03:52 (6 months ago)

    Dear mate,

    As I check your site, I can see that in your Layout builder, there is no Mega boxs module (displayMegabox2) placed there.
    So when you just changed the information in the module, of course it will not be displayed in front end.

    If you have any misunderstand, pls contact again to me
    Yame
  • Customer

    Posted by: thrinley, May 18, 2017 at 09:35 (6 months ago)

    Thanks for the reply.I dont want Mega boxs module (displayMegabox2) instead i want mega deal module so i install mega deal module in the layout builder but its not appearing in the home page, and important thing, i cannot change contact information block what so ever.Your help would be appreciated
  • Supporter

    Posted by: yame, May 28, 2017 at 02:17 (5 months ago)

    Hello,

    We've comeback after the vacation.
    In your current site, I see that the mega deal module appeared successfully. Do you need any our assistance?

    Yame
  • Customer

    Posted by: thrinley, Jun 5, 2017 at 05:52 (5 months ago)

    Hi there, I see that you have ovic size chart module in your theme. Can you help me with configuring that module or how do you do that to appear in the product detail page. Many thanks for your assistance.
  • Supporter

    Posted by: David, Jun 6, 2017 at 03:08 (5 months ago)

    Hi mate
    I've completed to install our theme on your site, then configure Home layout. Could you pls re-check your site, if you have any issues regarding to our theme, pls do not hesitate to contact Support.
    Regards!
  • Customer

    Posted by: thrinley, Jun 6, 2017 at 08:24 (5 months ago)

    Hi there, thank you for your help. But I have configured ovic categories size chart module and uploaded a sample image for men and women category. But it's not appearing in the product detail page. Help please.
    Thanks
  • Supporter

    Posted by: David, Jun 6, 2017 at 10:10 (5 months ago)

    Hi mate
    Thanks for your comment.
    Pls go to your back-end => Kute Setting => modules and Services=> You choose "Ovic- categories size chart". In Product => you choose " associations" => choose Default category.
    You may look at the attachment screenshot.
    Regards!
  • Customer

    Posted by: thrinley, Jun 10, 2017 at 14:14 (5 months ago)

    Thanks. That works perfectly. Need another favour. How to configure deal of the day. I want the steps to do it. The one which is there was already configured. I don't know how to configure for other categories.

    Many thanks.
  • Customer

    Posted by: thrinley, Jun 12, 2017 at 13:38 (5 months ago)

    Blank page. My page is loading blank. can you please help me?????

    Thanks
  • Supporter

    Posted by: David, Jun 13, 2017 at 09:00 (5 months ago)

    Hi mate
    Sorry for the late reply. Pls go to your back-end => Kute Setting => modules and Services=> You choose " module mega deal".
    You may look at the attachment screenshot.
    Thanks
  • Customer

    Posted by: thrinley, Jul 10, 2017 at 10:19 (4 months ago)

    Hi mate,
    its been a long time, i just need a maybe one last favor. Can you please reset the sold by in the product detail page coz reinstall the theme and it disappear. thanks in advance.
  • Customer

    Posted by: thrinley, Jul 10, 2017 at 12:48 (4 months ago)

    "sold by" in product detail page
  • Supporter

    Posted by: David, Jul 14, 2017 at 04:30 (4 months ago)

    Hi mate
    Could you pls re-check your site.
    Regards
    David
  • Supporter

    Posted by: David, Jul 20, 2017 at 04:27 (3 months ago)

    Hi mate,
    How is your site ? Are you in need of any assistance from us in this topic? If not, we will close this ticket in next two days.
    Regards
    David

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