• Customer

    Filter on mobile site

    Posted by: smarg Apr 13, 2017 at 09:10 (7 months ago)
    Hello, the filters appear good from desktop, but it does not appear at all from the mobile devices(smartphone etc). How can I enable this?
    Thank you

  • Supporter

    Posted by: yame, Apr 13, 2017 at 09:36 (7 months ago)

    Hello mate.

    Could you please re-send me your account to login to and the screenshot to describe clearly your problem?

    Thank you
    Yame
  • Customer

    Posted by: smarg, Apr 13, 2017 at 15:52 (7 months ago)

    There is a screenshot from a mobile device and the login accounts
  • Supporter

    Posted by: yame, Apr 14, 2017 at 01:58 (7 months ago)

    Ok mate, I see. Please provide me your FTP account. My coder will check in code for you.
    Yame
  • Customer

    Posted by: smarg, Apr 14, 2017 at 06:30 (7 months ago)

    Below is the FTP account
  • Supporter

    Posted by: yame, Apr 14, 2017 at 07:06 (7 months ago)

    Thank you. I will send to my coder and he will check.
    Pls be patient to wait for us.
  • Supporter

    Posted by: yame, Apr 24, 2017 at 02:47 (6 months ago)

    Hi mate.

    Pls check again your site. My coder has fixed this successfully.
    Here is my result when re-checking your issue on mobile.

    For any requirement, pls contact again to us
    Yame
  • Customer

    Posted by: smarg, Apr 24, 2017 at 16:53 (6 months ago)

    Hello, Yes it appear well, but when I press the button "CATALOG" to open the filters, the filters open well, but if I press it again to close the filters it does not do anything. In the full screen website works well the button to open and close the filters. Also I see another problem in filters. In the price filter, it shows prices lower that the minimum price of the products. for example, in the category "Υπνοδωμάτιο/Σεντόνια" the lower price is 36,29 € and the maximum price is 57,46 €, but the price filter shows "Price: 29,00€ - 57,00€". Also, the name "CATALOG" can be renamed to "filters" from the backend?

    Thank you
  • Customer

    Posted by: smarg, Apr 24, 2017 at 17:25 (6 months ago)

    I just saw in the backend that the filter takes all the prices(exclude tax prices and include tax prices). I mean that it starts with 29€, which is the price without tax for the product that cost 36,29 € with tax and the filter ends with the price 57,46 €, which is the price with tax for the most expensive product. So, the filters generally must show only the one of the two prices, or the price include tax or the price exclude tax. In my website I want the filters to show the price include tax. In the backend the option "Use tax to filter price" in the Layered navigation block is "YES".
  • Customer

    Posted by: smarg, Apr 24, 2017 at 21:07 (6 months ago)

    Hello, There is another problem that I just mentioned. The "sort by" in the category products, does not work well. For example, the"most expensive first" ("Ακριβότερο πρώτα") sort by, does not work. It continues to show the "cheapest first" product ("Φθινότερο πρώτα").
    There is an example in the attachment.
    Thnx
  • Supporter

    Posted by: yame, Apr 25, 2017 at 09:21 (6 months ago)

    Ok mate, let my coder check about the price and Sort by.
    I would like to send you the attachment to ensure that I still close the filter on mobile version. https://drive.google.com/file/d/0BznG3l1cBKIrVTMzamJZZmU1eTQ/view?usp=sharing
    And you said that you want to change the text CATELOG into FILTER from the back end, can you mark on a screenshot for me? I still don't know where the text is
  • Customer

    Posted by: smarg, Apr 25, 2017 at 17:46 (6 months ago)

    Hello,I changed the text from the translation.It's ok now the text.Just check the price and sort by.
    Thnx
  • Supporter

    Posted by: yame, Apr 26, 2017 at 02:20 (6 months ago)

    Ok mate. My coder is checking and I will inform you when I get any his feedback
  • Supporter

    Posted by: yame, May 4, 2017 at 08:34 (6 months ago)

    Hello,

    I got my coder's feedback. He checked carefully the code of this part, however we did not find out the reason why.
    You can ask for the support of Prestashop. They may give you other solution for this.

    Hope you understand
    Thank you/
  • Customer

    Posted by: smarg, May 6, 2017 at 19:57 (6 months ago)

    Hello, Firstly, I have to tell you something and I want you to understand. When I buy a theme, I buy it because I do not have enough time to make my own theme,not because I don't know about programming. So, If I buy a theme and I have to spend more time for debugging than to develop a theme from the beginning, what is the sense or profit of buying a theme?
    I tell you that, because I solve the "sort by" problem and I have to inform you that the problem comes from your theme!Yes my friend!The problem comes from your theme, from the blockrayered.js file! Not from the prestashop as you told me in the previous post. Anyway, In another post you told me to change my vote. Why? To give you 5 stars because I solve the problem that your coder-developer should have solved?? Sorry, I don't understand.
    Secondly, The filter on mobile opens when I choose something from the "sort by". The filters should not open if I don't push the button for the filters. Also, after the filters opens, it does not close. Download and see the video in the link to understand. Fix it please.
  • Supporter

    Posted by: yame, May 10, 2017 at 01:31 (6 months ago)

    Excuse me, I don't see you video
  • Supporter

    Posted by: yame, May 18, 2017 at 04:00 (6 months ago)

    Hi mate,

    How is your site now?
    Do you need any assistance from support service?
    If not, we will close this ticket. Please contact again with us when you have any problems,

    Sincerely,
    Yame
  • Customer

    Posted by: smarg, May 22, 2017 at 10:04 (5 months ago)

    Hello, no the site is not ok. You have to download the video to see it. Pleasedownload the video from this link: https://mega.nz/#!5C5T2AIQ!hhlMDtY1Hz2LU-thGK29bGa1T6sZrTfWFWmc9xySsn8
    Also, I have other two problems. First: When a product is not available(out of stock), the "add to cart" button(in my language is: "ΚΑΛΑΘΙ") continue to show. It should say "out of stock" when the product is not available.
    Second: The cart button in mobile devices does not work properly. I will send you a video tommorow to understand what I mean. When I will send you the video, please download it in order to see it.
    Thnx
  • Customer

    Posted by: smarg, May 23, 2017 at 16:28 (5 months ago)

    From the following link you can download the video that shows the problem with the cart on mobile and also the problem with the filters, which I have already described before.
    https://mega.nz/#!xfQx0Tab!RK3lfe4In9PhD5wmqFttm6gFAU-UWS-a6QuFFH8wBXM
  • Admin

    Posted by: minhtu7389, May 29, 2017 at 09:02 (5 months ago)

    Hi mate,

    We've just comeback to work after the vacation. I will support for you instead of Yame, she is temporarily off for personal reasons.
    I have viewed your videos, i will reply to you asap

    Regards!
    Leo Nguyen
  • Customer

    Posted by: smarg, Jun 29, 2017 at 08:54 (4 months ago)

    Hello,
    have you checked my issues? Its been over a month since your last reply and I need to publish my site asap.

    Thanks!
  • Supporter

    Posted by: David, Jul 4, 2017 at 09:31 (4 months ago)

    Hi mate
    I apologized for this delayed support. My coder was so busy for updating theme curently so he has not customized your requirement yet, I will send your requirement to my coder one more time, hope he can support it soon.
    Regards!
    David
  • Supporter

    Posted by: David, Jul 27, 2017 at 07:16 (3 months ago)

    Hi mate
    My developer has fixed issue regarding to “filter don't show dropdow on mobile site”"cart box" on your site. Pls re-check it.
    If your issue still persists, pls contact with me soon.
    Regards!
    Best regards!
  • Customer

    Posted by: smarg, Jul 31, 2017 at 11:47 (3 months ago)

    Hello, I think that you fix one problem but you create another problem. Maybe you fix the filters, but now the menu do not work well. Normally the menu is automatically drop down when the cursor goes on the menu (in the desktop website). After you fix the filter the menu does not work like I describe to you.
    Please fix it and try not to create more problems to the website. I work on it many months . Please understand.
  • Supporter

    Posted by: David, Aug 3, 2017 at 08:16 (3 months ago)

    hi mate
    I've checked issues as you mentioned above directly on your site but I seen it still works right when I the filters.
    Could you pls re-check it, if this issue still persists, pls take screenshots or video then send me.
    Regards!
  • Supporter

    Posted by: David, Aug 16, 2017 at 07:42 (3 months ago)

    Hi mate,
    How is your site ? We fix The menu do work the same my Demo. Are you in need of any assistance from us in this topic? If not, we will close this ticket in next two days.
    Regards

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