Support services will be closed for our vacation

From: May 22nd April, 2017 to May 27th, 2017
We will re-open on Sunday 28th, 2017
  • Customer

    Woocommerce 3.00 Update

    Post by: amcaro Apr 12, 2017 at 02:53 (a month ago)
    Woocommerce 3.0 is saying "Your theme (Adella Child) contains outdated copies of some WooCommerce template files." Attached is all the files needing updates.

    Thanks!

  • Supporter

    Post by: Kazim Vu, Apr 12, 2017 at 06:25 (a month ago)

    Hi amcaro
    Currently, please should not update to the latest Woocommerce plugin( Ver 3.x) because it has not compatible with my theme. My developer trying to fix and update as soon as possible( Hope it will release in this week). Now you can update Woo by updating my theme only.
    Regards,
  • Customer

    Post by: amcaro, Apr 13, 2017 at 21:38 (a month ago)

    Also if possible could you please update WPBakery Visual Composer, the old version is having some compatibility issues with the new version of Toolset Types and Toolset Views.

    Thank you!
  • Supporter

    Post by: Kazim Vu, Apr 14, 2017 at 07:54 (a month ago)

    Hi amcaro
    My developers just released the latest theme version. You need to go to the http://themeforest.net/download and get it. Please update theme and let me know your results.
    Regards,
  • Customer

    Post by: amcaro, Apr 28, 2017 at 01:48 (29 days ago)

    It says these files are still out of date:
    adella/woocommerce/cart/cart.php version 3.0.0 is out of date. The core version is 3.0.3
    adella/woocommerce/single-product/add-to-cart/grouped.php version 3.0.0 is out of date. The core version is 3.0.3
    adella/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0

    Thanks
  • Supporter

    Post by: Kazim Vu, May 3, 2017 at 02:22 (24 days ago)

    Hi amcaro
    How's your site? Curently, i could not access your Admin login. Did you change it?
    The cause maybe by you have not update the Adella Toolkit, please update and let me know
    Regards,
  • Customer

    Post by: amcaro, May 3, 2017 at 08:56 (23 days ago)

    Woocommerce says theme still out of date. No it is not Adella toolkit, it is updated. I physically checked files in the new update Adella v 1.1.1, example Woocommerce cart.php is v 3.00 and it is out of date it should be 3.0.3 like in github. All these 3 files need updating..

    This support site is insecure, this needs to be a secure site if you are asking customer sensitive information; I attached a pic for Chrome. I have pasted admin login anyway so you can see WP for yourself. Please fix
  • Supporter

    Post by: Kazim Vu, May 4, 2017 at 02:34 (23 days ago)

    Hi amcaro
    I would like to check in the dashboard, please provide full permission. Currently, it limited in any menus( see the attachment screenshot)
    Regards,
  • Customer

    Post by: amcaro, May 5, 2017 at 03:25 (22 days ago)

    You now have full access to everything except 'Users'. Please fix
  • Supporter

    Post by: Kazim Vu, May 8, 2017 at 01:56 (19 days ago)

    Hi amcaro
    Could you please re-send me your FTP accounts via secret information? My developers would like to check directly on your site and help you fix it. Currently, they could not access your FTP account. Please check again and send me soon.
    Regards,
  • Customer

    Post by: amcaro, May 8, 2017 at 03:36 (19 days ago)

    Information is bellow. Your developers have had my site down all day, look at attached..
  • Supporter

    Post by: Kazim Vu, May 8, 2017 at 08:14 (18 days ago)

    Hi amcaro
    I got your infor. My developers will check and reply as soon as possible.
    Thanks for your patience!
  • Supporter

    Post by: Kazim Vu, May 10, 2017 at 01:39 (17 days ago)

    Hi amcaro
    Please check your email and update to the latest theme version plus the Adella Toolkit, Woo, Slider Revolution, Visual Composer plugins.
    About the support site is insecure issue: We will check again and hope that my client's info wont be lost.
    Regards,

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