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From: May 22nd April, 2017 to May 27th, 2017
We will re-open on Sunday 28th, 2017
  • Customer

    Scrolling down the page

    Post by: krzysztof-norwayconnections Mar 29, 2017 at 11:34 (a month ago)
    Hi,
    Could you help me with the problem I encounter on the leka theme - while I try to scroll down the page it starts "jumping" up and down and again up and down.

    What should I do?

  • Supporter

    Post by: yame, Mar 30, 2017 at 08:42 (a month ago)

    Hi mate.

    Could you please help me to attach the screenshot to describe more detail for your issue?

    Thank you.
    Yame
  • Customer

    Post by: krzysztof-norwayconnections, Mar 30, 2017 at 14:55 (a month ago)

    Hi,
    I can't attach the screenshot because that way you wouldn't see what the problem is about.
    I see that I cannot attach the video I have recorded because the maximum size is 1MB. Is there any other way to send the video to you?

    Thank you in advance
  • Customer

    Post by: krzysztof-norwayconnections, Apr 6, 2017 at 08:12 (a month ago)

    When will you answer me?
  • Customer

    Post by: krzysztof-norwayconnections, Mar 30, 2017 at 22:26 (a month ago)

    Hi
    I am sending you the link to the website:
    https://michalewandowski.000webhostapp.com/htdocs/index.html
    Please check out the problem.

    I am also attaching the video I have recorded so that you can see how the page "jumps" up and down.
    Looking forward to your reply.
    Thank you in advance
  • Customer

    Post by: krzysztof-norwayconnections, Apr 4, 2017 at 07:14 (a month ago)

    Hi,
    When will I get the answer???
  • Customer

    Post by: krzysztof-norwayconnections, Apr 6, 2017 at 08:12 (a month ago)

    Hi,
    When will I get the answer?
  • Supporter

    Post by: yame, Apr 7, 2017 at 01:28 (a month ago)

    I am sorry for delay support. I sent your issue to my coder and he is checking your site. I will inform you immediately when I get his feedback.
  • Customer

    Post by: krzysztof-norwayconnections, Apr 10, 2017 at 19:30 (a month ago)

    Hi again,
    I understand that you sent the issue to the coder but as far as I can see i have not received any answer yet!!
    The whole case starts to be really irritating since as long as you don't repair the problem, I cannot do anything on my website
    When are you planning to start working on my case??????
  • Supporter

    Post by: yame, Apr 11, 2017 at 10:29 (a month ago)

    My coder is still checking your problem and now he does not find out the reason why for this.
    Pls give him the time. I will inform you immediately when I get any his feedback.
    Thank you.
  • Customer

    Post by: krzysztof-norwayconnections, Apr 11, 2017 at 13:17 (a month ago)

    Ok, I understant, but is there any chance you will repair the issue?

    The thing is that it might seem a small problem (when you scroll down, the main photo jumps down) but the problem is that it disables other things on the page. 

    Our computer technician explained it to us as follows:
    The theme consists of two parts: the script and static elements. Since our webstore takes information from our server, our webpage is "dynamic" (as he said). So since we need both the script (dynamic elements of the theme "the moves") and static elements and in the script (the code) there must be some error, we cannot work on other elements on the page.
    So the problem is with the menu - a part of it jumps down instead of move smoothly.
  • Customer

    Post by: krzysztof-norwayconnections, Apr 11, 2017 at 15:01 (a month ago)

    Hi
    One more thing - maybe it can help you with fixing the problem.
    I have found out that on some of your Leka themes the problem does not exist.
    On the following theme the page scrolls down smolthly as it should:
    http://kute-themes.com/prestashop/leka/en/#

    This one has the problem - http://kute-themes.com/html/leka/html/

    Do you know why does the second theme have such a problem while the first one doesn't? Can I download the first theme so that I do not have to struggle with it anymore?

  • Customer

    Post by: krzysztof-norwayconnections, Apr 11, 2017 at 16:01 (a month ago)

    This is the error which appears on our screen -
    [Error] TypeError: $('.portfolio-images').magnificPopup is not a function. (In '$('.portfolio-images').magnificPopup', '$('.portfolio-images').magnificPopup' is undefined)
    (anonimowa funkcja) (custom.js:474)
    j (jquery-2.1.4.min.js:2:26931)
    fireWith (jquery-2.1.4.min.js:2:27740)
    ready (jquery-2.1.4.min.js:2:29544)
    I (jquery-2.1.4.min.js:2:29729)
  • Supporter

    Post by: yame, Apr 12, 2017 at 10:11 (a month ago)

    Thank you. I will send the error that you found out on your screen.
    For the question about the first theme that you provide above, it is another template (Prestashop) and you are using HTML. So if you want to use it (Prestashop), you have to buy this on themeforest like you did as HTML template.
    My coder will check the problem quickly and inform you soon.
  • Customer

    Post by: krzysztof-norwayconnections, Apr 12, 2017 at 19:06 (a month ago)

    Ok, thank you. I am looking forward to your response.
  • Supporter

    Post by: yame, Apr 14, 2017 at 08:38 (a month ago)

    Hi mate.
    My coder looked the error that you sent. And he said that the error is not caused by this.
    He knows the reason and he is trying to find the solution to fix the problem. Hope you can give him the time to do this.
    Thank you so much.
    Yame
  • Customer

    Post by: krzysztof-norwayconnections, Apr 14, 2017 at 10:22 (a month ago)

    Hi,
    That would be great! Thank you.

    Looking forward to your response.
  • Customer

    Post by: krzysztof-norwayconnections, Apr 14, 2017 at 11:38 (a month ago)

    And what do you mean that the error is not caused by this? Is it not caused by the fact that the page "jumps down" when you scroll down the page?
  • Supporter

    Post by: yame, Apr 15, 2017 at 03:07 (a month ago)

    No. I mean the reason that caused the "jumps and down" problem is not by the error that you provided above.
    My coder realized something in code of the theme. He will try to fix asap.
    Thank you
    Yame
  • Customer

    Post by: krzysztof-norwayconnections, Apr 15, 2017 at 20:55 (a month ago)

    I understand.
    So I am awaiting your response.

    Thank you
  • Customer

    Post by: krzysztof-norwayconnections, Apr 18, 2017 at 19:56 (a month ago)

    Hi, do you know anything new?
  • Customer

    Post by: krzysztof-norwayconnections, Apr 21, 2017 at 09:54 (a month ago)

    Hi,
    when can we expect the problem to be solved?

    Regards
  • Customer

    Post by: krzysztof-norwayconnections, Apr 25, 2017 at 07:57 (a month ago)

    Hi,
    Can you tell me when the problem will be solved?
    I have opened the case almost a month ago and see no results!
    As you probably noticed my support will finish soon, so can you please take care of it as soon as possible???

    Looking forward to your response
  • Customer

    Post by: krzysztof-norwayconnections, Apr 26, 2017 at 09:19 (a month ago)

    Hi,
    Is there anyone working on the problem???
  • Customer

    Post by: krzysztof-norwayconnections, May 3, 2017 at 07:52 (24 days ago)

    Hi,
    What about this theme?
    http://lekawp.demo.arw.tf/?_preset=home-1

    It does not have the problem.Is it the same one we have?
  • Supporter

    Post by: Kazim Vu, May 12, 2017 at 01:51 (15 days ago)

    Hi krzysztof-norwayconnections
    I am a new supporter for the kutethemes. How is your site? If you need my help, please let me know.
    Regards,

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