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From: May 22nd April, 2017 to May 27th, 2017
We will re-open on Sunday 28th, 2017
  • Customer

    Help

    Post by: MYDIGITALPASSION Dec 23, 2016 at 00:23 (5 months ago)
    Hello,
    i have 2 question:
    1) i use the molly theme, home number 7. Can i duplicate in my home 2 or 3 slider fullscreen (example: slider1-->scroll-->slider2-->and product and bloc etc.)
    2) help me, how can I change the items of the megamenu?
    Thanks

  • Supporter

    Post by: yame, Dec 23, 2016 at 02:52 (5 months ago)

    Hi MYDIGITALPASSION ,

    Thank you for contacting to support service.
    Could you please provide us your website back end account in the Secret information box below?
    We will check your issues. It is better if you can provide the attachment to describe more details for your problems.

    Thank you,
    Yame
  • Customer

    Post by: MYDIGITALPASSION, Dec 23, 2016 at 11:00 (5 months ago)

    Hello,
    thanks for answer.
    So my questions are 2:
    1) I can have a home as in MOLLY 10 for example (MOLLY10: http://preview.themeforest.net/item/molly-prestashop-theme-with-20-homepages/full_screen_preview/18516939?_ga=1.36761380.586261276.1454713218). One, two or three slider in home?
    2) How can I change the voices of megamenu? In Mega menu module-->configures I can not change.
    I send my website back end account in the Secret information.
    Thank you so much!

    mic
  • Supporter

    Post by: yame, Dec 24, 2016 at 01:33 (5 months ago)

    Thank you for providing account.
    I would like to give you the answer for all your questions:
    1. Currently we still don't design for Molly theme Home 10 yet. So it is impossible for you more than 1,2 or 3 sliders in homepage as you said above. We will try to update this option soon.

    2. I can see that your megamenu module is not clickable to edit. And it will be checked in code. Pls provide me your FTP account. My coder will help you for this.

    For any requirements, pls contact to support service.
    Regards,
    Yame
  • Customer

    Post by: MYDIGITALPASSION, Dec 24, 2016 at 09:51 (5 months ago)

    Hello Yame,
    thanks for answer.
    1) ok, i wait the new Molly theme Home 10. But now can i duplicate the slide menu for home?
    2) thanks, i send ftp account:
    name FTP: vrik@vrik.mydigitalpassion.it
    Server FTP: ftp.motoreporter.it
    Porta FTPS esplicita & FTP: 21
    pasword: ferdinando@@
    Thank you so much.
    Beste regards

    mic
  • Supporter

    Post by: yame, Dec 26, 2016 at 01:25 (5 months ago)

    I got your account. However, pls post it in the Secret information box below to make sure that your site always be safe.
    My coder will help you to check and I will inform you when I get any his feed back.

    Yame
  • Supporter

    Post by: yame, Dec 26, 2016 at 01:53 (5 months ago)

    Please tell me which folder that is included in your FTP? As my coder checked your all folders, it is the FTP account of WordPress template.
    Thank you.
  • Customer

    Post by: MYDIGITALPASSION, Dec 26, 2016 at 16:03 (5 months ago)

    Hello,
    thanks for your answer.
    So, i can send you the access at hosting-->gestione file or ftp. I write in the secret information.
    Thank you so much

    mic
  • Supporter

    Post by: yame, Dec 27, 2016 at 01:18 (5 months ago)

    Oh. Thank you.
    My coder will help you to check again.
  • Supporter

    Post by: yame, Dec 27, 2016 at 07:11 (5 months ago)

    Hello,
    Please check your site again.
    My coder has fixed this problem successfully. Please tell me if your issue still persists

    Regards,
    Yame
  • Customer

    Post by: MYDIGITALPASSION, Dec 29, 2016 at 00:33 (4 months ago)

    Hello,
    thanks so much, now the megamenu is ok!
    So, i have a question:
    1) can i duplicate the slide menu for home (slide 1 fullscereen and scroll slide 2 fullscreen)?
    2) i want install the "01 Welcome Screen Video" module but the module and the theme maybe are incompatibility. Can u help me with this module?
    Thank you so much

    mic
  • Supporter

    Post by: yame, Dec 29, 2016 at 02:24 (4 months ago)

    Hi mate.

    I would like to give you the answer:
    1) Could you show me more clearly for this issue. I am sorry that I still don't get you mean.
    2) Pls try to install that module then give me the bug after installing. My coder will check that bug then give you the answer for this.

    Thank you,
    Yame
  • Customer

    Post by: MYDIGITALPASSION, Jan 3, 2017 at 23:03 (4 months ago)

    Hello Yame,
    thanks for your answer, happy new year!
    So, my question:
    1) I want to have more fullscreen slider in home page (similar the new Molly theme Home 10). Can i duplicate the slide menu for home? (I have attached a jpg)
    2) the "01 Welcome Screen Video" module is now installed and activated, you can see the problem, why it is incompatible.
    Thanks and thanks so much.
    Hello

    mic
  • Supporter

    Post by: yame, Jan 4, 2017 at 02:08 (4 months ago)

    Hi mate.

    Happy New Year! Wishing you do the best for your business in this year and in the future.
    I checked your issues and asked for the coder. You can contact to customized services. They will help you to solve. Just because it belongs to customized work and it is out of my support ability.
    Even the second problem, they can help you to show video without using the third - party module.
    This is the form to contact to customized services: http://support.ovicsoft.com/services/customized

    Hope that all your issues will be solved soon.
    Regards,
    Yame
  • Customer

    Post by: MYDIGITALPASSION, Jan 4, 2017 at 10:21 (4 months ago)

    Hello Yame,
    thanks for yor answer.
    Ok, I wrote to customized services.
    Thank you, best wishes

    mic
  • Supporter

    Post by: yame, Jan 5, 2017 at 01:12 (4 months ago)

    Ok mate. So I will close this ticket.
    For any requirements, please contact again to support service.
    Best regards,
    Yame
  • Customer

    Post by: MYDIGITALPASSION, Feb 8, 2017 at 12:36 (3 months ago)

    Hello Yame,
    i can write in this ticket or other?
    So i have a question: in the molly theme, can i combine the two menus in home page (mega menu + social block + my account + cart + search= a single line and not two)?
    Thanks

    mic
  • Customer

    Post by: MYDIGITALPASSION, Feb 8, 2017 at 20:02 (3 months ago)

    Sorry Yame, can I to change the default text of the newsletter module?
  • Supporter

    Post by: yame, Feb 9, 2017 at 01:51 (3 months ago)

    Hello Mic,

    Currently we just support for all the configuration of demo site. So if your idea is out of other demo site, we are sorry that it cannot fix.
    For the default text of the newsletter module, you can change the google font link in Layout builder of your current homepage. The texts are changed for whole site so you should replace each font link to know exactly which google font link is suit with newsletter module.

    Regards,
    Yame
  • Customer

    Post by: MYDIGITALPASSION, Feb 9, 2017 at 09:10 (3 months ago)

    Hello Yame,
    thank you so much for your replay.
    Ok for the configuration of demo site.
    So, for text of the newsletter module I do not want to change the font but the demo text "Sign up to receive the coupon 15% off for your first purchase via email and get informations about bicycle". In the module I can not find where to change the text.
    Thanks

    mic
  • Supporter

    Post by: yame, Feb 9, 2017 at 10:10 (3 months ago)

    This may be changed in code. My coder will check again this and I will tell you the solution for this later.
  • Customer

    Post by: MYDIGITALPASSION, Feb 9, 2017 at 11:33 (3 months ago)

    Thank you so much Yame, thanks!
  • Supporter

    Post by: yame, Feb 10, 2017 at 01:03 (3 months ago)

    :) You're welcome. I will inform you when I get any his feedback. Thanks for your patience.
  • Customer

    Post by: MYDIGITALPASSION, Feb 10, 2017 at 20:04 (3 months ago)

    Thanks Yame, i wait, there are no problems.
  • Customer

    Post by: MYDIGITALPASSION, Feb 13, 2017 at 18:41 (3 months ago)

    Hello Yame, you have news by your coder? Thanks
  • Customer

    Post by: MYDIGITALPASSION, Feb 14, 2017 at 09:56 (3 months ago)

    Hello Yame, by the coder you have news? Sorry but the site has to go online. Thanks
  • Supporter

    Post by: yame, Feb 14, 2017 at 10:29 (3 months ago)

    hi mate.
    Could you send me again your Cpanel account or FTP is ok? Last time I checked, I could access to this then sent your issue to my coder. Now he is checking your site and we cannot access to anymore. Pls re-send us then he will fix this for you
  • Customer

    Post by: MYDIGITALPASSION, Feb 14, 2017 at 12:14 (3 months ago)

    Hello Yame, yes thanks.
    CPanel:
    Login: https://lhcp1051.webapps.net:2083/
    Nome utente: mi1tz0j7
    Password: 7#+]-1[pC^XK
  • Customer

    Post by: MYDIGITALPASSION, Feb 14, 2017 at 12:15 (3 months ago)

    Admin panel:
    http://www.vrikdesign.com/adminvrik
    user mic_dec@hotmail.com
    psw ferdinando@@@@
  • Supporter

    Post by: yame, Feb 15, 2017 at 03:07 (3 months ago)

    Please DON'T post all your accounts here. It will not be safe if another can access to. Pls post in the Secret information box below. Just you and me can see and it is better for your site
  • Customer

    Post by: MYDIGITALPASSION, Feb 14, 2017 at 16:41 (3 months ago)

    Hello Yame, I have another one small question. When I translate the text (B.O.: localization-->translations) in Italian language from En, on homepage the texts (add to cart, quick view, account, compare) remain in English?
    Thanks
  • Customer

    Post by: MYDIGITALPASSION, Feb 15, 2017 at 00:37 (3 months ago)

    hello Yame, I hide the text of newsletter module that I can not change. I add a css rule, display:none.
    But if you can help me, i want change the text and not hide it.
    Thanks & thanks
  • Customer

    Post by: MYDIGITALPASSION, Feb 14, 2017 at 16:26 (3 months ago)

    Hello Yame, sorry for my insistence, news? Thanks so much :-)))
  • Supporter

    Post by: yame, Feb 15, 2017 at 03:52 (3 months ago)

    All your issues regarding to translation will be edit in code. There will be no configuration in backend.
    I will continue sending all your texts that you cannot change to my coder. He will check it for you.
    For any requirement, don't hesitate to contact to me

    Yame
  • Customer

    Post by: MYDIGITALPASSION, Feb 15, 2017 at 10:29 (3 months ago)

    Hello Yame,
    thanks for your reply.
    So, the text that I can not change are:
    - on home page:
    add to cart -> Carrello
    quick view -> Anteprima
    - on menu 'Account' (close the cart icon):
    compare -> Confronta
    register -> Iscriviti
    - on newsletter module subtitle, insert text:
    Iscriviti alla newsletter di Vrik per restare sempre aggiornato
    Please Yame you can give high priority to request, the site is online. THANKS & THANKS
  • Supporter

    Post by: yame, Feb 16, 2017 at 04:29 (3 months ago)

    Thank you. I will inform you when I get any feedback.
  • Customer

    Post by: MYDIGITALPASSION, Feb 16, 2017 at 17:11 (3 months ago)

    Hello Yame,
    have you news? The site is online, sorry my insistence :))
    THANKS
  • Supporter

    Post by: yame, Feb 17, 2017 at 08:02 (3 months ago)

    My coder accessed to your FTP account. However there is no information there. Could you please check it again?
  • Supporter

    Post by: yame, Feb 20, 2017 at 01:13 (3 months ago)

    Hi mate.

    I translated all the texts that you required into your language. You can check it again and tell me if your issues still persist.

    Yame
  • Customer

    Post by: MYDIGITALPASSION, Mar 9, 2017 at 13:38 (2 months ago)

    Hello Yame,
    THANKS 6 thanks for your translations...this is another text to translate, on home on newsletter module "your name"-->"Il tuo nome".
    I have small problem, I hope you can help me:
    1) Is possible make the slide in homepage responsive? I have attaced a screenshot;
    2) In the product page, under the big photo, i can always leave one fixed pic and three moving pictures (each attribute has three photos)?
    3) In the product page, above to box colors (attributes) can I enter the text's name of the color selected?
    4) In the my account page, is possible insert the name of customer (example "hello name") and no th text "my account"?
    5) When the customer adds a product in the cart, can change the color (attribute) in the popup of cart?
    Thank you so much for your support!

    mic
  • Supporter

    Post by: yame, Mar 10, 2017 at 08:34 (2 months ago)

    Hi mic.

    Hope you are fine.
    I've viewed all your issues. I would like to give you the answer:
    1- I still see that the slider is responsive fine

    2- Sorry that I still don't get what you mean.

    3 - I can see that when hovering to each color there, the name appears. So what is your idea when you said that you wanted to enter the text's name of color selected?

    4 & 5 - You should contact to customized service and ask them for this issue. This belongs to customized work so I cannot check it for you.
    This is the form: http://support.ovicsoft.com/offer/add

    Regards,
    Yame





  • Customer

    Post by: MYDIGITALPASSION, Mar 10, 2017 at 10:41 (2 months ago)

    Hello Yame,
    fine thanks...thanks for your reply :)))
    Ok, is possible translate, on home on newsletter module "your name"-->"Il tuo nome"?

    I thank you for the answers: 4 & 5 ok, 1 ok.
    Question 2: In the product page, under the big photo, i can always leave one fixed pic and three moving pictures (each attribute has three photos) - I have attaced a screenshot;
    Question 3: In the product page, above to box colors (attributes) can I enter the text's name of the color selected? - I have attaced a screenshot.
    THANK YOU SO MUCH

    mic

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