257 topics
TOPIC POSTS LAST POSTER
mobile problems - Clickable elements too close together - Content wider than screen

By HostingandPromoting in PrestashopTechOne, Jan 9, 2019 at 19:53

My coder checked and found out the reason is that you blocked .js and .css in file robots.txt

So, please copy this code then paste into the end of file robots.txt
User-Agent: Googlebot
Allow: .js
Allow: .css

In addition, if you site does not use pinterest or widgets, please go to file ../themes/techone/templates/layout/layout-both-columns.tpl then remove ...

1

By: yame
a month ago Jan 12, 2019 at 03:00

Wp bakery is not working. again

By budimir_knezevic in WordPressBiolife, Jan 9, 2019 at 21:23

Hello,

I got the feedback from the coder. If your site works with the language is English, there will no problem
Just switching into your language, the problem occurs again. In addition, my coder checked and found out the reason comes from the revo-solution plugin. He said that you can contact to ...

1

By: yame
a month ago Jan 10, 2019 at 10:00

Mailchimp integration

By markolam in WordPressTuran, Jan 10, 2019 at 15:42

Hi mate,

This issue was updated on the version 1.0.9. If you are still using the lower version, please update to the latest version.

In case you already used the latest version, please provide me your admin + FTP account then we will check for you

Regards,
Yame

1

By: yame
a month ago Jan 11, 2019 at 06:43

Issue with Ovic Category list

By mensacorps in WordPressBiolife, Jan 12, 2019 at 10:41

Hi mate,

My coder checked your site, and he got that you install another plugin: Saragna: Visual Composer Addons
We also style Quick view for demo site. And it is different from yours.
So, you are just able to add css for your site. If not, you have to customize.

Regards,
Yame

1

By: yame
a month ago Jan 14, 2019 at 01:46

Remove the search bar from the header

By Pauleugen in WordPressLuckyShop, Jan 12, 2019 at 13:35

Hi mate,

You can add this css code into the file style or in Theme Options:
.header.style-2 .main-content .last-content {
display: none;
}

If you cannot do it, pls provide me your admin account then we will help you
Regards,
Yame

1

By: yame
a month ago Jan 14, 2019 at 01:57

Ovic Framework Is not saving any changes

By adeeshamx in WordPressBiolife, Jan 13, 2019 at 16:31

Hi mate,

- My coder checked and I also got his feedback: It's because of that plugin. It causes the error. And, we do not develop this plugin, so you have to contact to the author of that plugin to get the answer. The theme works perfectly with all included plugin

- ...

6

By: yame
a month ago Jan 15, 2019 at 02:18

Visual Composer not working in MegaMenu & Footer Builder

By vianeysun in WordPressBiolife, Jan 13, 2019 at 22:56

I see. You have to tick for the pages that you want to edit with WPBakery Page Builder. I did it for you and now you can edit your pages
http://prntscr.com/m7qh38

If you have other questions, do not hesitate to contact with me.
Could you go here: http://themeforest.net/downloads then rate me a ...

6

By: yame
a month ago Jan 16, 2019 at 01:42

Error with demo import

By ErnstAndersen in WordPressOcolus, Jan 14, 2019 at 09:09

I also helped you to config the site to be similar with demo. Please check your site then let me know your result

Regards,
Yame

3

By: yame
a month ago Jan 16, 2019 at 03:29

Ajax feature of adding the product to the cart.

By rvdpteg in WordPressFastShop, Jan 8, 2019 at 07:34

The demo site is still working well and of course we do not meet the error likes yours. Because we do not installed the 3rd party plugin as yours, and we just support for the issues come from the theme :(

Hope you can understand for this
Thanks!

7

By: yame
a month ago Jan 22, 2019 at 07:58

FONT Problem

By tekirsoft in PrestashopTechOne, Jan 14, 2019 at 14:17

Okay mate.
Hope that you can do it for your site

3

By: yame
a month ago Jan 16, 2019 at 03:39

Shop Page İmage Blur

By bilalhizardere in WordPressTechOne, Jan 18, 2019 at 14:25

Hi mate,

We also checked your issues and saw that:

Blurry images: It's because of your image quality. It will be more blurry when showing on the High-resolution screen or on the mobile. You should raise the quality of all your images up to get the best resolution

Regards,
Yame

1

By: yame
a month ago Jan 21, 2019 at 04:26

using visual composer instead of gutengurg

By Woshka in WordPressBiolife, Jan 19, 2019 at 10:14

Hi mate,

I've updated the plugin WP for you (in your another ticket), so you can edit your pages with WP.

Pls check again then tell me your result.

Regards,
Yame

1

By: yame
a month ago Jan 21, 2019 at 10:04

Unable to Setup Mega Menus in Luckyshop

By creativecaravan in WordPressLuckyShop, Jan 19, 2019 at 13:36

Hi mate,

You can follow these steps:
https://prnt.sc/m9z797
https://prnt.sc/m9z8jr
https://prnt.sc/m9z8rz
https://prnt.sc/m9zar8

Hope it will be useful for your site
Regards,
Yame

1

By: yame
a month ago Jan 21, 2019 at 09:48

Missing footer and no footer options

By traciabrown in WordPressBiolife, Jan 20, 2019 at 06:19

Hi mate,

I compared logo image of your site and demo site, your logo image is too large (https://prnt.sc/m9vouh) so when you upload onto the site, it will be pulled.
See the imge logo size in demo, it is smaller: https://prnt.sc/m9vosh

So, please modify again with your logo size to get the ...

1

By: yame
a month ago Jan 21, 2019 at 03:44

view change does not work

By tolka5 in WordPressTuran, Jan 20, 2019 at 13:47

Don't worry. I will not be lost. It will be also updated in the next version
So, if you do not have any questions for this ticket, I will close this.
Regards,
Yame

3

By: yame
a month ago Jan 22, 2019 at 02:23

updating visual composer

By Woshka in WordPressBiolife, Jan 19, 2019 at 07:20

It's done. Your site has already worked with WPBakery Page Builder plugin with the latest version http://prntscr.com/m9zk0d

Regards,
Yame

3

By: yame
a month ago Jan 21, 2019 at 09:57

Lots of errors in theme

By traciabrown in WordPressBiolife, Jan 20, 2019 at 15:41

Hi mate,

All are done. It's because of this plugin: Perfect WooCommerce Brands, not come from your updating

About the text Shipping: You have to add Shipping class for your product: http://prntscr.com/mafata

Logo: As my coder's suggestion, you should re-cut a new logo image then re-upload it into your site. Then you will ...

7

By: yame
a month ago Jan 22, 2019 at 07:38

Broken Visual Composer

By agridesigns in WordPressBifuny, Jan 21, 2019 at 17:07

Hi mate,

It's because of you have to update the plugin also.
I've done it for you and now you can edit your pages with WPBakery Page Builder.

For any questions, please let me know
Regards,
Yame

1

By: yame
a month ago Jan 22, 2019 at 06:43

removing things on home page

By Getthelawn in WordPressWorldmart, Jan 21, 2019 at 17:12

Hi mate,

As I can understand your requirements:

1. Remove page links: Do you want to remove the link for all the menu items named: weekly featured, Top new items ect. ? If that, please go to Appearance > Menu > Select Header menu 2, remove the link: http://prntscr.com/maczb7
If you want ...

1

By: yame
a month ago Jan 22, 2019 at 03:18

missing Demo

By traciabrown in WordPressBiolife, Jan 20, 2019 at 04:58

Pls check your site again. The banner and background image are displaying well on your site

3

By: yame
a month ago Jan 22, 2019 at 07:38

Very High Loadingtime

By Leisgee in WordPressBiolife, Jan 9, 2019 at 17:07

I also test your site. It is still quite good. It may be because of your networking, hosting. Last time I installed the plugin cache for you and it runs faster.
The reason is not come from the theme mate.

Hope that you can understand for this
Regards,
Yame

5

By: yame
a month ago Jan 23, 2019 at 04:29

The load time is very slow

By kantemir in WordPressBiolife, Jan 18, 2019 at 08:37

For speed loading time: You can enable the gzip compression in your hosting and purchase SSL for your host. It is both better for SEO and speed.
And, see in my attachment, you can deactivate these options if you do not need to use. It's quite heavy for your site

5

By: yame
30 days ago Jan 24, 2019 at 02:24

Contact Form Error

By tallesken in WordPressKuteShop, Jan 16, 2019 at 14:59

Thank you so much for your best encouragement.
Currently we do not support for applying captcha for Newletter sign up form on home page.
Hope you can understand for this.

So, if you do not have any questions in this ticket, can I close this ticket? Then, when you need any ...

8

By: yame
30 days ago Jan 24, 2019 at 02:28

Connection lost. Saving has been disabled until you’re reconnected.

By Carmelina1959 in WordPressKuteShop, Jan 23, 2019 at 01:36

I've made a test and the text still can save: http://prntscr.com/mcc4jb
I think the problem just because the networking connection in your location. It's not the bug.

5

By: yame
28 days ago Jan 26, 2019 at 03:30

Need some Help (Design Related)

By GladicMonster in WordPressKuteShop, Jan 11, 2019 at 11:33

1. It is impossible. Just because your banner may be lost the texts there // or blurry image

2. Just because we built the theme basing on design. So, originally, the banner is not designed to be full size. So if you want to be full size, you have to customize ...

12

By: yame
29 days ago Jan 25, 2019 at 02:11

Voka- Fashion & Accessories Woocommerce Theme

By Vinayarora75 in WordPressVoka, Jan 25, 2019 at 07:38

Hi mate,

It's done. We already helped you to fix the errors.

Please check it again and let me know your result

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with ...

1

By: yame
29 days ago Jan 25, 2019 at 10:15

Different Home and Other Pages Header

By facubesrl in WordPressBiolife, Jan 8, 2019 at 14:09

I re-send the email for you. It's my mistake, the email have not been sent successfully.

So now, pls check your mail

6

By: yame
29 days ago Jan 25, 2019 at 09:14

Biolife: problem on products showcase filters

By facubesrl in WordPressBiolife, Jan 24, 2019 at 09:00

Please check your site again. My coder fixed for you.

Hope that you will get the best result
Regards,
Yame

4

By: yame
26 days ago Jan 28, 2019 at 01:20

ooops wrong purchase code

By eku35 in WordPressBoutique, Jan 19, 2019 at 22:13

Excuse me, I see that you already uploaded successfully slider and set up for your site.
So, how can I help you more? just tell me then I will support for you

Regards,
Yame

4

By: yame
28 days ago Jan 26, 2019 at 08:20

How to minify js and css

By acksoft in WordPressOcolus, Jan 26, 2019 at 19:36

Hi mate,

My coder checked your attachment and he found out that: your site runs slowly just because of the first line (Grade = 0). It comes from your hosting, not comes from js and css. My theme is already minify all css and js (grade = 99)

So, please contact to ...

1

By: yame
25 days ago Jan 29, 2019 at 03:07

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