218 topics
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Same heigh

By andrehauge in WordPressKoolShop , Jul 14, 2017 at 10:06

Hi andrehauge
The cause by your product images, they are not the same size that's why they have not equal height. Please check it again and let me know your results.
Thank you and Have a nice weekend,

1

By: Kazim Vu
12 days ago Jul 15, 2017 at 07:37

hi sir please tell me which multi vendor plugin you are supporting

By kushafaka in WordPressTechOne, Jul 14, 2017 at 06:19

Hi kushafaka
I am really sorry for delay because my team does not work at the weekend(you can see my working time on the right). About your questions, my coders will check and reply you on comming Monday.
Thanks for your patience!
NOTE: Please do not post much your tickets,it's made hard for ...

3

By: Kazim Vu
11 days ago Jul 16, 2017 at 00:09

wayrati

By a7medabdullah in WordPressTechOne, Jul 7, 2017 at 03:56

Hi a7medabdullah
I am really sorry about that.About return your money issue, you can request at the Envanto Market or contact my admin, his skype: kutethemes (goldbee) or email: kutethemes@gmail.com
Thank you and have a nice weekend,

11

By: Kazim Vu
12 days ago Jul 15, 2017 at 07:07

error Total Cart

By quiagraphics in WordPressKuteShop, Jul 14, 2017 at 16:26

Hi quiagraphics
In this case, you should update to the latest theme version and let me know your results. If it does not work, please provide your FTP accounts details via secret information area. My coder would like to check and give you a solution.
(NOTE: you should backup your site before ...

1

By: Kazim Vu
12 days ago Jul 15, 2017 at 07:52

Embed a video in collection page

By luisprivado in ShopifyBoutique, Jul 14, 2017 at 20:39

Hi,
I think that shopify don't support this one.

because they only support insert image.

Regards, Andy

1

By: shopifysupport
12 days ago Jul 15, 2017 at 10:15

Please solve gallery different size issue. i am uploading images in gallery woocommerce is not resizing automatically according to setting

By kushafaka in WordPressTechOne, Jul 15, 2017 at 07:33

Hi kushafaka
In this case, you have to update to the latest theme version ( it's ver 1.2.7). If it does not work, please contact me.
Thanks you and Have a nice day

1

By: Kazim Vu
10 days ago Jul 17, 2017 at 07:38

Error with javascript code form kutetheme toolkit

By localservices in WordPressKuteShop, Jun 20, 2017 at 07:19

Hi localservices
My coders checked and updated it, so now you should update to the latest theme version and let me know your results. If it does not work, please provide your Admin login + FTP accounts details via secret information area again.
Regards,

5

By: Kazim Vu
10 days ago Jul 17, 2017 at 08:03

I change my domain

By Ginnyhung69 in WordPressSuperMarket, Jul 16, 2017 at 15:23

Hello,

Sorry for the delayed support.
Do you want to transfer website from domain: http://lidacar-fix.com to Domain: http://lidacar.com?
Can you talk more specifically about the problem you are having for us,
so that we can support you in the best and fastest way?
Thank you!


Regards.

1

By: hoangthikhanhbg
9 days ago Jul 18, 2017 at 08:24

Boutique Theme - product variation image doesn´t change

By sodazitrondesign in WordPressBoutique, Jul 16, 2017 at 17:31

Hi sodazitrondesign
In this case, you should update to the latest theme version ( it's ver 1.2.3) and lemme know your results. If it does not work, please provide you FTP accounts details via secret information area. My coders will check and fix it. If you have other questions, please ...

1

By: Kazim Vu
10 days ago Jul 17, 2017 at 06:24

Slider adding

By jenahfsmith in WordPressKuteShop, Jul 13, 2017 at 20:00

Hi jenahfsmith
In my demo, it's 1/1+1/1+1/4 (see the attachment screenshot) you can refer it. if you have other questions, please contact me.
Thank you and Have a nice day!

8

By: Kazim Vu
10 days ago Jul 17, 2017 at 06:55

Home page modification

By Jesine in WordPressBoutique, Jul 16, 2017 at 19:45

Hi Jesine
Where's it show? Can you take a screenshot to describe it? Also, please provide your admin login + ftp accounts details via secret information area? I would like to check direct on your site and guide you how to change it.
Regards,

1

By: Kazim Vu
10 days ago Jul 17, 2017 at 06:29

Page Loading speed

By mirzaburhan in WordPressKuteShop, Jul 14, 2017 at 18:45

Hi mirzaburhan
I met my boss and discussed about your issue. He said that his team's trying and update as soon as possible. Also, please try contact to your host provider and tell them update to the PHP 7 + increase memory cache, Apache + Nginx cache. Hope it will be ...

4

By: Kazim Vu
8 days ago Jul 19, 2017 at 10:06

MEGA MENUS - FONT ICONS

By Melariel_Pokovec in WordPressKoolShop , Jul 7, 2017 at 11:03

Hi Melariel_Pokovec
To change it, you have to enter the dashboard choose KoolShop>>Theme Options>>Custom JS/CSS and enter these css codes
body {
font-size: 16px!important;
}
Please do it and let me know your results.
Regards,

16

By: Kazim Vu
10 days ago Jul 17, 2017 at 07:50

Featured products

By openclick in WordPressTechOne, Jul 5, 2017 at 15:25

I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me. I will help you.
BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have a ...

9

By: Kazim Vu
10 days ago Jul 17, 2017 at 07:41

Issues with homepage's slider

By matrix23 in WordPressDezi, Jul 17, 2017 at 09:39

Hello,

We have an option in the post,
so to be able to show you off look at the attached image: https://prnt.sc/fwo3lc

We have modeled for you on your website.
Thank you!

Love.

1

By: hoangthikhanhbg
10 days ago Jul 17, 2017 at 10:37

How to change the footer

By ziapp in WordPressTechOne, Jul 13, 2017 at 14:05

Hi ziapp
In this case you can change at the dashboard>>Appearance>>Widgets>>Widget Area( see the attachment screenshot, you can change with other short codes). If you can not change, please let me know your intentions( Have you want the same my demos?). I will check and creat the sidebar for you.
Regards,

8

By: Kazim Vu
10 days ago Jul 17, 2017 at 10:01

does not work on mobile devices

By DonSergioF in WordPressDigitalworld, Jun 8, 2017 at 17:45

Hi DonSergioF
Here's on my phone( see the attachment screenshot). It did not get the same problems as you mentioned. However please try using some methods below to improve the loading speed:
1. Install the Autoptimize plugin
2. Remove unnecessary plugins
3. Optimize product images
4. Install the jsDelivr – WordPress CDN plugin
5. ...

13

By: Kazim Vu
9 days ago Jul 18, 2017 at 08:38

Everything is Loaded twice on the website.

By qsep in WordPressTechOne, Jul 17, 2017 at 08:45

Good morning, qsep
I checked on my demo (http://techone.kutethemes.net/cart/) and did not get the same problem as your site. In this case, please provide your FTP accounts details via secret information area. My coders would like to check direct on your site and fix it.
Waiting your reply!

4

By: Kazim Vu
9 days ago Jul 18, 2017 at 01:16

Our storefront needs your review because we are way past our deadline and there are shipping features that aren't functioning.

By sahimthadream in WordPressAdella, Jun 28, 2017 at 07:59

Hi sahimthadream
I checked on your site and found you have no update to the latest theme version( currently, your theme version's 1.1.0 while we released ver 1.1.4, you can see at the http://themeforest.net/download) Please update to the latest theme version and let me know your results.
Regards,

6

By: Kazim Vu
9 days ago Jul 18, 2017 at 01:39

products picture not shows

By hbehin in WordPressKuteShop, Jun 12, 2017 at 14:16

Hi hbehin
Please create a new ticket and drop your questions + Admin login + FTP accounts details there. Did you backup your site yet? Please let me know, i will help you.
Waiting your reply!
Regards,

23

By: Kazim Vu
9 days ago Jul 18, 2017 at 01:42

Size for all images using Leka Theme.

By dcuautle in PrestashopLeka, Jul 17, 2017 at 16:12

Hi mate,
How is your site now? Are you in need of any assistance from us in this topic? If not, we will close this ticket in next two days.
For any queries please feel free to contact witch us.
Best regards!

2

By: David
9 hours ago Jul 27, 2017 at 04:19

Problem with Visual Composer

By webagenciapack in WordPressTechOne, Jul 17, 2017 at 16:24

Good morning, webagenciapack
In this case, the cause by you have not activate VC for the footer. It activate it, you have to enter the dashboard choose Visual Composer>> Role Manager and do as the attachment screenshot and lemme know your results. If it does not work, please provide your ...

1

By: Kazim Vu
9 days ago Jul 18, 2017 at 00:29

Problem with Sales price order in Category tab named "DRESS"

By claudiousp in WordPressKuteShop, Jun 7, 2017 at 02:28

Hi claudiousp
I checked on your site and found that it's working well( see the attachment screenshot or your home page). Also, you should backup your site and update to the latest theme version(it's ver 1.7.5) and let me know your results.
Regards,

9

By: Kazim Vu
9 days ago Jul 18, 2017 at 02:20

DEMO + mega menu builder

By aloquence in WordPressTechOne, Jul 17, 2017 at 20:15

Hi aloquence
Please check your email. I sent 2 videos shot. Please do it and let me know your results. I you need my help, please drop your questions here and provide your Admin login + FTP accounts details via secret information area. I would like to check directly and help ...

1

By: Kazim Vu
9 days ago Jul 18, 2017 at 00:53

Memory Usage and Layout Control

By checconi in PrestashopKuteShop, Jul 13, 2017 at 10:27

Hi mate.
I will sent my coder check it.
I will inform you when I get any my coder's feedback.
Regards
David

4

By: David
8 days ago Jul 19, 2017 at 03:50

Where can I import a demo ?

By ninawalkup974 in WordPressBoutique, Jul 18, 2017 at 09:55

Good morning, ninawalkup974
Thanks for using my themes. About the installation issue, you can refer the Boutique's documentations, it included in the theme package( you have download at the http://themeforest.net/download) or this link: http://test.kutethemes.net/Boutique-Doc/#installation
Please do it and let me know your results. Also, you have to provide your Admin login + ...

1

By: Kazim Vu
8 days ago Jul 19, 2017 at 01:32

Return the money

By worldlive in WordPressTechOne, Jul 18, 2017 at 10:01

Hi worldlive
In your case, you can direct request at the Envato Market they will check and reply for you. If you have other questions, do not hesitate to contact with me.
Regards,

1

By: Kazim Vu
8 days ago Jul 19, 2017 at 01:02

Product search results are too broad and random

By creativecaravan in WordPressLuckyShop, Jun 26, 2017 at 08:16

Hello,

I fixed your problem. Please check back.
If satisfied please rate us 5 stars on the themeforest.

Let us be more motivated at work.
Thank you so much!

Love.

14

By: hoangthikhanhbg
8 days ago Jul 19, 2017 at 04:29

Product "New" label display behavior

By EverettHicks in WordPressTechOne, Jul 10, 2017 at 19:06

Hi EverettHicks
I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me.
Thank you and Have a great day!

12

By: Kazim Vu
8 days ago Jul 19, 2017 at 00:50

Various issues encountered

By RichardGeorgeDavis in WordPressSuperMarket, Jul 18, 2017 at 21:06

Hello,

We have updated the Supermarket theme to version 1.7.1.
While waiting for Envato review, you can download here.
Link: https://www.dropbox.com/sh/5n6dpudql3ipd0p/AABzGBPsz8t69jHOewunf1rka?dl=0

Thank you!


Regards.

2

By: hoangthikhanhbg
3 days ago Jul 24, 2017 at 03:19

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