Support services will be closed for our vacation

From: May 22nd April, 2017 to May 27th, 2017
We will re-open on Sunday 28th, 2017
104 topics
TOPIC POSTS LAST POSTER
WEBSITE DOWN WITH DEBUG ERROR / REDUX FRAMEWORK WARNING

By edryanaidrus in WordPressLuckyShop, May 17, 2017 at 03:09

Hello,

Sure, any further problem related to theme, we are always available for you.

Regards

3

By: AyaanAg
9 days ago May 18, 2017 at 04:03

Load theme quá lâu, giúp mình với

By bbmt269 in WordPressKuteShop, May 13, 2017 at 15:24

Hi bbmt269
Thông tin bạn gửi vẫn không đúng, mình không thể truy cập được cả Admin login lẫn FTP. Bạn kiểm tra và gửi lại mình nhé
Thanks

7

By: Kazim Vu
9 days ago May 18, 2017 at 07:03

Problem for category

By dinanweb in WordPressMaxstore, May 17, 2017 at 10:25

Hi dinanweb
To show with category, from the dashboard choose Settings>>Permanent links>>Permanent Product Links tab you choose Store Base with categories or you can choose with the Custom Base.
If you have any questions, please contact me.
Regards,

5

By: Kazim Vu
8 days ago May 19, 2017 at 05:24

File too big to upload to Shopify

By mootsclothing in ShopifyBoutique, May 17, 2017 at 14:43

hi,

maybe you don't understand my feedback.

I sent to you my guide: http://prntscr.com/f95w9u

Regards, Andy

3

By: shopifysupport
7 days ago May 19, 2017 at 09:47

Problem with ADELLA

By Laetitiaboivin in WordPressAdella, May 18, 2017 at 14:33

Hi Laetitiaboivin
Currently i could not open your attachment screenshots above. Please contact via skype: itsonla to get direct support.
Our support service works from Monday to Friday.( you can contact me on Saturday)
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
Regards

1

By: Kazim Vu
7 days ago May 19, 2017 at 10:39

Website loading slowly

By ssoebbing85 in WordPressMuse, Apr 11, 2017 at 00:28

Hi ssoebbing85
You can connect via skype: kutethemes, he's my boss. You can complain your issues to him.
If you have other questions, please contact me.
Regards,

13

By: Kazim Vu
7 days ago May 19, 2017 at 09:41

MegaMenu - MaxStore

By elizarbiz in WordPressMaxstore, May 18, 2017 at 23:06

Hi elizarbiz
- Mega menus issue: Please enter the dashboard choose Appearance>>Menus>>Primary menus and do as the attachment screenshot
- imported the sample demo data issue: It does not include products images, you can replace by your product images there.
-duplicated menus issue: How can you import home 1? If you ...

1

By: Kazim Vu
7 days ago May 19, 2017 at 10:14

Theme not working for adding products using Product add-ons, validation fails

By chelseyg in WordPressX.Shop, May 19, 2017 at 11:37

Hello,

Fixed.

P.S : If your issue solve then do not forget to close the ticket.
[https://www.facebook.com/kutethemesovic]
Skype : live:challange444
Lots of Love.

1

By: AyaanAg
7 days ago May 20, 2017 at 04:55

Slider width

By aPerfectAngel in HTML TemplatesBoutique, May 19, 2017 at 13:11

Hi aPerfectAngel
Could you please provide your Admin login + FTP accounts via secret information? My developers will check and help you fix them.
If you have other questions, do not hesitate to contact with me. I will help you.
Thank you and Have a great day!

1

By: Kazim Vu
6 days ago May 21, 2017 at 00:46

Fatal Error after installing

By clivebrincat in WordPressSuperMarket, May 18, 2017 at 17:39

Hello,

I tried to activate theme and it's giving HTTP ERROR 500 on activation it. It happens because of hosting issue.
Kindly see theme requirements for hosting and make sure they are matching with hosting.

PHP 5.6 or higher and MySQL 5.6
max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 32M

Regards

6

By: AyaanAg
6 days ago May 21, 2017 at 05:22

XShop product tabs strange behavior

By Seogetup in WordPressX.Shop, May 20, 2017 at 18:46

Hello,

Please update your theme to latest version including core plugins also.
http://vp.kutethemes.net/wordpress/xshop/wp-content/themes/xshop/changelog.txt
This problem should be solved after update, if it not solved then do reply here, we will fix it for you.

[https://www.facebook.com/kutethemesovic]
Skype : live:challange444
Lots of Love.

1

By: AyaanAg
6 days ago May 21, 2017 at 07:30

Mega Category - problem with search result

By Slawomir1982 in WordPressAdella, May 17, 2017 at 20:46

Hi Slawomir1982
I got it. My coders will check again and fix soon. If you have other questions, do not hesitate to contact with me. I will help you.
Thanks for your patience!
Regards,

10

By: Kazim Vu
5 days ago May 22, 2017 at 01:31

translation

By adept-france in WordPressCorporate, May 17, 2017 at 16:22

Hi adept-france
I got your info, my coders will check and reply as soon as possible. If you have any questions, please contact me.
Regards,

5

By: Kazim Vu
4 days ago May 22, 2017 at 09:45

Sidebar single product

By lubascerny in WordPressSuperMarket, May 22, 2017 at 16:39

Hello,

Kindly update your theme to latest version, you using obsolete theme version. After updating theme please ping us back we will help you with further query.
http://vp.kutethemes.net/changelog/smchangelog.txt

Regards

1

By: AyaanAg
4 days ago May 23, 2017 at 02:01

Problem in nav_menu_custom_fields when theme goes up to server

By alessandrobender in WordPressCorporate, May 17, 2017 at 16:21

Hi alessandrobender
As i mentioned above, the cause maybe something wrong when theme uploaded. If your theme uploaded by the FileZilla, please choose Transfer>>Transfer Type>>Binary before upload file( see the attachment screenshot)
Let me know if it does not work,
Regards,

7

By: Kazim Vu
4 days ago May 23, 2017 at 03:33

problem

By back2wp in WordPressDigitalworld, May 22, 2017 at 09:57

Hi back2wp
I got your info,
- About issue 1+3: I checked and found that your site still works well, you can see the link image and the attachment screenshot:
https://www.awesomescreenshot.com/image/2520875/d7fdbb2fc408a1936ebc71f13033c8de
- Issue 2: You can try with the Loco Translate or wpml plugins:
https://wordpress.org/plugins/loco-translate/
https://localise.biz/wordpress/plugin/beginners
or
https://wpml.org/
If you have other questions, do not hesitate to contact ...

7

By: Kazim Vu
4 days ago May 23, 2017 at 07:35

add to cart and wish and compare button

By nuage1 in WordPressSuperMarket, May 23, 2017 at 05:38

Hello,

I am trying to access your domain, but it seems not working, please fix it so that i can see and answer you.

Regards

1

By: AyaanAg
4 days ago May 23, 2017 at 06:55

HTTP ERROR 500

By Dragnan in WordPressMaxstore, May 22, 2017 at 14:16

Hi Dragnan
Thanks for using my theme. If you have other questions, do not hesitate to contact with me. I will help you.
BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have a great ...

3

By: Kazim Vu
3 days ago May 24, 2017 at 00:16

WC Vendor Pro not compatible

By rmursuli in WordPressBoutique, May 9, 2017 at 13:45

Hi rmursuli
I got your info, my developers will check and fix as soon as possible.
Thanks for your patience!
Regards,

13

By: Kazim Vu
3 days ago May 24, 2017 at 01:32

How to update new Kute Boutique theme

By asb123 in WordPressBoutique, May 12, 2017 at 13:32

Hi asb123
Thanks for using my theme. If you have other questions, do not hesitate to contact with me. I will help you.
Thank you and Have a great day!
Kazim Vu,

7

By: Kazim Vu
3 days ago May 24, 2017 at 00:30

Categories carousel showing out of stock product

By anujnicardo in WordPressKuteShop, May 23, 2017 at 18:01

Hi anujnicardo
Could you please provide your Admin login + FTP accounts via secret information? I would like to check directly on your site and show you how to solve these problems.
If you have other questions, please contact me.
Regards,

1

By: Kazim Vu
3 days ago May 24, 2017 at 00:28

customizations

By mantdesign in WordPressMaxstore, May 12, 2017 at 23:39

Hi mantdesign
In this case, please contact to the Customized Services( http://support.kutethemes.net/offer/add). I am really sorry because i do not support for the custom work. If you have other questions, do not hesitate to contact with me. I will help you.
Regards,

17

By: Kazim Vu
2 days ago May 25, 2017 at 01:25

KUTE MOBILE VERSION and main menu

By kelvinskip16 in WordPressKuteShop, May 10, 2017 at 12:33

Hi kelvinskip16
I am sure my theme supports for the mobile responsiveness( you can check here: http://kutethemes.net/wordpress/kuteshop/option1/)
About your issues, could you describe more details with some screenshot? My coders will check them.
If you have other questions, do not hesitate to contact with me. I will help you.
Regards,

11

By: Kazim Vu
2 days ago May 25, 2017 at 02:26

variation items resets

By wbitsolutions in WordPressKuteShop, May 16, 2017 at 16:59

Hi wbitsolutions
I got your video shot, my coders check and reply as soon as possible. About speed of theme, my developers are re-doing this theme. I hope that it will be better and faster. Be patient and wait the theme updated .
Thanks!

5

By: Kazim Vu
2 days ago May 25, 2017 at 02:16

Products switching is not working though variation is setup correctly

By OCKProducts in WordPressSuperMarket, May 23, 2017 at 07:25

Hello,

Kindly give us some time, our coders are checking into your issue.

Regards

9

By: AyaanAg
a day ago May 25, 2017 at 13:36

Help theme kuteshop

By galax13a in WordPressKuteShop, May 24, 2017 at 16:51

Hi galax13a
- Issue 1:We checked on your site and found the Kutetheme Toolkit activated.
- Issue 2: The cause maybe you have not choose step 5 (http://test.kutethemes.net/KuteShop_doc/#importsampledata) that's why it shows contents without product images. But no problems, you can add new your product images there.
- Issue 3: Because your slide's ...

1

By: Kazim Vu
2 days ago May 25, 2017 at 00:48

RECOMMENDED PRODUCT ISSUE

By SMOOKIEKINS2 in WordPressDigitalworld, May 15, 2017 at 00:23

Hi SMOOKIEKINS2
I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me. I will help you.
BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and Have ...

5

By: Kazim Vu
2 days ago May 25, 2017 at 00:31

Kutetheme toolkit plugin conflict

By localservices in WordPressKuteShop, May 18, 2017 at 12:29

Hi localservices
I got your info, my coders will check and reply you as soon as possible.
Kazim Vu,

18

By: Kazim Vu
2 days ago May 25, 2017 at 03:24

how to Update the theme

By marcopictures_1 in WordPressKoolShop , May 16, 2017 at 20:31

Hi marcopictures_1
Thanks for using my theme. If you have other questions, do not hesitate to contact with me. I will help you
Regards,

12

By: Kazim Vu
a day ago May 25, 2017 at 08:03

Some styling problem kuteshop

By wbitsolutions in WordPressKuteShop, May 24, 2017 at 14:41

Hi wbitsolutions
I got your info, my developers will check and reply as soon as possible.
Regards

3

By: Kazim Vu
a day ago May 25, 2017 at 08:39

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible