109 topics
TOPIC POSTS LAST POSTER
If template is prepared for Google

By luk-dar in PrestashopSuperShop, Mar 10, 2020 at 13:38

The speedup issue was replied in your ticket: https://support.kutethemes.net/topic/show-topic/67239?page=1#reply-67360
Pls check it

4

By: yame
14 days ago Mar 24, 2020 at 09:05

the template has a problem with page speed

By luk-dar in PrestashopSuperShop, Mar 12, 2020 at 08:03

The reason is that you should update this image: https://prnt.sc/rlq7ib

Because the PageSpeed cannot look for this image so your site loads a bit slowly.
Beside, there are a lot of un-found images: https://prnt.sc/rlq9b6

Please update for your site. It is not the problem about the theme

9

By: yame
14 days ago Mar 24, 2020 at 09:03

Page not displaying correct

By Peterpeeterspeter in WordPressOcolus, Mar 23, 2020 at 08:52

Could you please provide me the link that you see the problem? I am in your site and I cannot find any pages that show the shortcode as in your attachment.
Thank you!

3

By: yame
13 days ago Mar 25, 2020 at 02:21

https://search.google.com/structured-data/testing-tool?hl=pl#url=https%3A%2F%2Fsklep.kupcochcesz.pl%2F

By luk-dar in PrestashopSuperShop, Mar 24, 2020 at 19:44

Hi,

Excuse me, we do not understand you mean.

I see nothing: https://prnt.sc/rnjyfa and please explain clearly.

Thank you!
Regards,
Yame

1

By: yame
11 days ago Mar 27, 2020 at 02:27

page not displaying correct

By Peterpeeterspeter in WordPressOcolus, Mar 27, 2020 at 10:29

Hi,

Excuse me, I don't see your attachment. So please take the screenshot again then I will check for you

Thank you!
Regards,
Yame

1

By: yame
10 days ago Mar 28, 2020 at 04:00

Fatal error when activating the dokan pro

By djdevinse in WordPressBiolife, Mar 28, 2020 at 08:18

Hi,

Please provide me your admin account then take the screenshot for your issue.
My coder will check and give you the answer later

Awaiting your reply soon ...
Regards,
Yame

1

By: yame
8 days ago Mar 29, 2020 at 13:02

How to customize Ovic Accordion

By rjezior in WordPressBiolife, Mar 28, 2020 at 14:16

Hi,

Could you please provide me your admin account? And take the screenshots for your issue. I would like to check your site then will give you the correct answer

Awaiting your reply soon ...
Regards,
Yame

1

By: yame
8 days ago Mar 29, 2020 at 13:00

Theme Demo not coming up properly

By asadabbasngo874 in WordPressLewear, Mar 27, 2020 at 05:54

I have to say that it is really hard to install the theme for you.
We have never met a hosting that runs too slow like yours. Theme is still working well and it is really easy to install in some other client's sites.
But yours is so difficult to re-install.
However, ...

8

By: yame
7 days ago Mar 30, 2020 at 14:49

Error installing theme

By Enzby in WordPressTechOne, Mar 31, 2020 at 11:14

Hi @Enzby,

Could you provide me your admin + ftp account, please?
And take the screenshots for your issue then I will check faster .

Awaiting your reply soon ...
Regards,
Yame

1

By: yame
6 days ago Apr 1, 2020 at 08:54

Refund needed for purchased Ocolus theme from ThemeForest

By doshisahil95 in WordPressOcolus, Mar 23, 2020 at 05:14

Pls check the video in the secret information box. I don't know why but I have never logged into you site successfully

12

By: yame
6 days ago Apr 1, 2020 at 09:21

Theme not working as advertised

By popcornman in WordPressOcolus, Apr 2, 2020 at 05:20

Hi mate,

The theme is still working well in demo and many other client's sites. So we need to check in your site first.
Please provide me your admin + ftp account then I will check for you

Regards,
Yame

1

By: yame
4 days ago Apr 2, 2020 at 14:10

Problems with the theme

By adibgaper in WordPressBiolife, Apr 2, 2020 at 07:13

Hi,

I would like to check your site but your admin account is not correct: https://prnt.sc/rrm3mg

Please check again then provide me the correct one. Thank you!

Regards,
Yame

1

By: yame
4 days ago Apr 2, 2020 at 14:12

Which way is the right and workable way to import demo data ?

By d8uvekRvds in WordPressKuteShop, Apr 2, 2020 at 07:28

Hi,

You can use one of the 3 ways. All is correct.
However, we got the same comments of other clients that they could not install successfully the theme. Some of them got the troubles with hosting.
If you are getting stuck with installing the theme, please provide me your admin + ...

1

By: yame
4 days ago Apr 3, 2020 at 04:30

Issues with category images

By houndlounge in WordPressOcolus, Apr 2, 2020 at 23:37

Hi,

In Shop page, I do not see the same with your attachment.

And I am still confused for your 2 issues above. Could you take the screenshots more details and explain clearly for these?

Thank you!
Regards,
Yame

1

By: yame
4 days ago Apr 3, 2020 at 04:21

Mobile View is not same with Demo Site

By Traxconn in WordPressTuran, Apr 3, 2020 at 03:10

Hi @Traxconn,

Could you please provide me your admin account? I would like to check in your site then will give you the guideline so that you can do it yourself.

And please take the screenshot for your issue, I will check faster
Thank you!

Regards,
Yame

1

By: yame
4 days ago Apr 3, 2020 at 04:47

Featured Products not displayed

By webbing in WordPressDigitalworld, Mar 27, 2020 at 10:30

Your featured products shows correctly as I see on your site: https://prnt.sc/rtuc4s

So can you take a look again?

9

By: yame
a day ago Apr 6, 2020 at 06:31

Change note color

By OFIXSHOP in WordPressTechOne, Apr 4, 2020 at 09:19

Hi,

I see. I will send to my coder all your issues then reply you again

Regards,
Yame

1

By: yame
a day ago Apr 6, 2020 at 06:38

Translation issue

By fransso in WordPressKuteShop, Apr 4, 2020 at 13:26

Hi,

I would like to check in your site but your admin account is not correct: https://prnt.sc/rtusr7

Pls check again. And take the screenshots for your issue. You can let me know the texts, positions you want to translate then I will check for you

Regards,
Yame

1

By: yame
a day ago Apr 6, 2020 at 06:58

White Screen

By marioriveradesigner in WordPressBoutique, Apr 1, 2020 at 07:50

1. Okay my coder will check again for you
2. Slider does not show: You still do not have image for your slide: https://prnt.sc/ruimlf So please try to upload image there then check again
Even the Ovic banner, I don't see your banner image: https://prnt.sc/ruipax
3. Translate: You can translate in Ovic Addon ...

8

By: yame
2 hours ago Apr 7, 2020 at 07:11

Add new categories to search menu

By OFIXSHOP in WordPressTechOne, Apr 1, 2020 at 14:41

Ahh yeah. I also see it. My coder will check for you soon. Thanks!

8

By: yame
22 hours ago Apr 6, 2020 at 11:36

Slow backend

By gosrl in WordPressOcolus, Apr 4, 2020 at 14:29

I see. But I think you should change into another pw. It will be more useful
I sent all your issues to my coder and he will check for you soon. Thanks!

3

By: yame
21 hours ago Apr 6, 2020 at 12:14

Unable to change accent color

By gosrl in WordPressOcolus, Apr 4, 2020 at 14:24

You still do not provide the screenshots for the positions you want to change color

3

By: yame
21 hours ago Apr 6, 2020 at 12:15

Coupon shortcode not working

By gosrl in WordPressOcolus, Apr 4, 2020 at 15:47

Okay I sent to my coder. He will check for you soon

3

By: yame
21 hours ago Apr 6, 2020 at 12:19

Mazano - Instagram error

By Panitokoukou in WordPressMazano, Apr 2, 2020 at 21:07

I see your user and pw. But I don't see the server / hosting account
please provide it?

6

By: yame
2 hours ago Apr 7, 2020 at 07:17

// double slash problem

By hacioglu in WordPressOcolus, Apr 6, 2020 at 16:16

Hi,

We will just support for only one domain for a client. And your registered domain is: https://kazelexpoonline.com/
So if you have any problems with this domain, please let me know then my coder will check.

Regards,
Yame

2

By: yame
2 hours ago Apr 7, 2020 at 06:47

Main image in section not loading without changing the tab

By hacioglu in WordPressOcolus, Apr 6, 2020 at 19:49

Please note that: We will just support for only one domain for a client. And your registered domain is: https://kazelexpoonline.com/
So if you have any problems with this domain, please let me know then my coder will check.

Regards,
Yame

3

By: yame
2 hours ago Apr 7, 2020 at 06:48

Error displaying web

By marketingspcc in WordPressBiolife, Dec 16, 2019 at 23:11

Are there any news? Please I need to solve this problem asap due to this issue is affecting the sales of the company.

4

By: marketingspcc
3 months ago Dec 27, 2019 at 15:05

LAB Vegamenu

By luk-dar in PrestashopSuperShop, Mar 10, 2020 at 12:55

the menu is in the picture

8

By: luk-dar
20 days ago Mar 17, 2020 at 19:36

In cart page the box line is not good

By shiyovits in WordPressBoutique, Oct 3, 2019 at 08:00

Ohhhh. I am sorry. My coder sent me the result but I forgot :(
It's done. http://prntscr.com/pjudu4

Pls check your site again. Thank you!

3

By: yame
5 months ago Oct 16, 2019 at 02:03

Theme update

By Oranzni in WordPressBoutique, Aug 14, 2019 at 09:30

1. https://prnt.sc/pkv5cy
Optimize images and source code css / js
If possible, please use a CDN

2. https://prnt.sc/pkv5q0
Consider components like video, chatbox ...
Because these components take some time to load resources from other sites, it also increases the time loading

Hope that I will see your rating soon :)
Thank you!

12

By: yame
5 months ago Oct 18, 2019 at 06:29

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