521 topics
TOPIC POSTS LAST POSTER
DEMO DATA NOT INSTALLED

By Clearimageweb in WordPressBiolife, Nov 29, 2018 at 16:00

Okay mate. Pls let me know if you need any assistance.

9

By: yame
10 days ago Dec 5, 2018 at 01:33

Warning: sprintf(): Too few arguments

By greyandorange in WordPressBiolife, Dec 4, 2018 at 19:14

Hi,

When my coder checked, he did not see any errors. It might be because you updated any plugins so the error was disappeared.
http://prntscr.com/ltbkvx

Pls check again then tell me your result
Regards,
Yame

5

By: yame
4 days ago Dec 11, 2018 at 00:52

IMPORT DEMO button NOT AVAILABLE as shown on video

By SpringPro in WordPressKuteShop, Dec 2, 2018 at 19:38

Congratulation! You did the good job for your site.

About the account, I also sent to my coder to check. Both of us could not access to your account. Might be our location was blocked, or ... something like that, I don't know. But now your site works, it's good.

For any ...

7

By: yame
9 days ago Dec 6, 2018 at 09:30

Thumbnail

By punyprices in WordPressKuteShop, Dec 5, 2018 at 02:32

The issue was fixed. Pls check your site again

Regards,
Yame

4

By: yame
7 days ago Dec 8, 2018 at 03:23

Import demo option is not available as mentioned in video demo

By Usmanhafeezkh in WordPressKuteShop, Nov 30, 2018 at 16:06

It does not belong the theme, mate.

When you your importing process is not completed, it depends on some reasons. If it comes from theme, I will not install the theme in my site, include the other clients. I also set the original account for you

Hope that you will re-rate for ...

11

By: yame
9 days ago Dec 6, 2018 at 08:23

Outdated WooCommerce Files

By michelledriman in WordPressBoutique, Dec 3, 2018 at 13:14

Hi mate,

I got the feedback from the coder: Please update your theme to the latest version (1.2.9). The update package is going to be released.
So when you get the alarm, please update your theme.

Tell me your result when you're done

4

By: yame
5 days ago Dec 10, 2018 at 00:52

page, rename item, mobile menu, hide filter

By kaidzen in WordPressBiolife, Nov 7, 2018 at 13:29

If there will no more problems, it would be the best thing :)

And even when you need any assistance, pls let me know then I will help you

I am going to close this ticket, pls submit a new one + provide account if you need helps.

Regards,
Yame

17

By: yame
5 days ago Dec 10, 2018 at 00:43

Kuteshop elements don't work

By stankiroffo in WordPressKuteShop, Nov 26, 2018 at 04:23

I will be grateful if your issue was solved. If you are satisfied with this support, hope that you will spend a little time to go to Themeforest then leave the best rating for our team with 5 stars. It's really worth to me

Thank you so much!
Yame

10

By: yame
5 days ago Dec 10, 2018 at 00:46

slider bottom part is cut instead of overlapping the bottom content area

By callara in WordPressBiolife, Oct 11, 2018 at 10:23

Pls see in my attachment to understand how to correct it
http://prntscr.com/ltbinx

5

By: yame
4 days ago Dec 11, 2018 at 00:43

Notice popup

By onledkft in WordPressBiolife, Dec 5, 2018 at 13:53

The translation has been done. Pls check your site again. It will be translated in Woo

5

By: yame
4 days ago Dec 11, 2018 at 00:45

How to activate

By diegovlg in WordPressBiolife, Nov 8, 2018 at 20:59

Please follow these steps:
- Deactivate the plugin
- Delete plugin
- Re-install plugin
Then you will get the latest update version of plugin.

Pls try then tell me your result

9

By: yame
5 days ago Dec 10, 2018 at 01:06

Problem with font in https

By maherslalma in PrestashopSuperShop, Nov 20, 2018 at 16:49

Hi mate,

My coder checked carefully when 2 boxes I provided you were being disabled, your site is working with http, not https.
Please clear cache your browser or try in the other computers to get the best result http://prntscr.com/luslcf

8

By: yame
a day ago Dec 14, 2018 at 07:32

Update

By sanjayjangam in WordPressKuteShop, Dec 4, 2018 at 13:15

The header for banner was updated on the new version. You can update via Kuteshop Dashboard.
If you have any questions, please let me know

3

By: yame
7 days ago Dec 7, 2018 at 16:53

tablet size doesnt show menu correct

By nvaonline in WordPressBiolife, Dec 7, 2018 at 08:01

http://prntscr.com/lsvi7o
Pls check your site again. It's because you built incorrectly. Now it works

3

By: yame
5 days ago Dec 10, 2018 at 02:17

Flawed Links in Documentation

By Sarmatian_Limited in PrestashopLogancee, Nov 30, 2018 at 18:08

I also sent you an email. Pls check it. Let me know if you do not receive any my email
Regards,
Yame

7

By: yame
5 days ago Dec 10, 2018 at 01:54

how to change the language of the theme to Dutch and how to do other translations to Dutch ?

By SpringPro in WordPressKuteShop, Dec 8, 2018 at 16:32

Hi mate,

If you want to use another language for your site, pls go to Settings > General the set another language for your site http://prntscr.com/lsvtev

And if your site is just single language, we suggest you to use plugin Loco translation. It is the free plugin so you can translate manually. ...

1

By: yame
5 days ago Dec 10, 2018 at 02:59

Images takes time to load one the website

By Liyonzy in WordPressBiolife, Dec 5, 2018 at 07:18

I've tested your site. It runs quite fast. However, I just installed a cache plugin for you. And now the loading time is faster. The cache that you setup before belonged to WP, so it did not support completely. Pls check your site again

3

By: yame
5 days ago Dec 10, 2018 at 03:22

Indian Rupee Symbol is not showing properly

By yesweus in WordPressFameshop, Nov 30, 2018 at 11:35

Hi mate,

1. Symbol: I checked on some different screens of devices. And the symbol still displays correctly. Or can you tell me which kind of devices did you test?

2. https: My coder checked for this and all the links are in "https". If you meet the http, pls show me ...

9

By: yame
a day ago Dec 14, 2018 at 09:41

Banner Adjust

By rossiniju in WordPressAdella, Dec 10, 2018 at 10:48

Hi mate,

My coder fixed the issue for you. Please check your site again then tell me your result

Regards,
Yame

2

By: yame
a day ago Dec 14, 2018 at 02:47

Translate RELATED PRODUCTS

By greenrock in WordPressAyvo, Dec 10, 2018 at 12:32

Hello @greenrock,

You can change this text in Theme Options > Ovic WooCommerce > Related Products. See in my attachment http://prntscr.com/lte0b1

If you need any assistance, pls let me know then I will help you
Regards,
Yame

1

By: yame
4 days ago Dec 11, 2018 at 06:41

Woocommerce Database and Child Theme

By bilalhizardere in WordPressTechOne, Dec 1, 2018 at 05:37

Hello,

Just because you are not activating our theme, so you will not see Ovic Toolkit plugin.

So pls activate Techone theme then check

7

By: yame
4 days ago Dec 11, 2018 at 06:52

HTML & assets for Biolife template

By ketlane in WordPressBiolife, Dec 10, 2018 at 13:40

Hi @ketlane,

We just designed this theme basing on WordPress template, not with HTML.

So, we cannot help you in this case. Hope you understand for this

Regards,
Yame

1

By: yame
4 days ago Dec 11, 2018 at 07:08

Issues have to be resolve

By adminsam in WordPressBiolife, Nov 16, 2018 at 01:26

You can use the widget Ovic - Attribute Product then you can add Brand for product to filter
http://prntscr.com/ltvfk2

18

By: yame
3 days ago Dec 12, 2018 at 07:34

images low quality

By cesargonzaga in WordPressHealthyFood, Dec 11, 2018 at 03:36

Hi mate,

Please refer this document. Hope that it will be useful for you
https://docs.woocommerce.com/document/fixing-blurry-product-images/

Regards,
Yame

1

By: yame
3 days ago Dec 12, 2018 at 07:51

asking for license key in Ovic Settings

By neerajkalra in WordPressAyvo, Dec 12, 2018 at 11:06

Hi @neerajkalra,

When you purchased the theme on Themeforest, you will not need to add any license key for this section, you still get the latest version of the newest features. If there is any updating, we will update for the demo site then you can get the latest version by ...

1

By: yame
2 days ago Dec 13, 2018 at 04:10

Attributes not getting saved in variable Products

By sanjayjangam in WordPressKuteShop, Dec 10, 2018 at 08:01

Hi mate,

The problem was fixed. Please check your site again then let me know your result

Regards,
Yame

8

By: yame
2 days ago Dec 13, 2018 at 07:48

WPBakery Page Builder doesn't work with wordpress 5

By dihatzid in WordPressKuteShop, Dec 10, 2018 at 18:43

Ahh okay.

So I will close this ticket. For any questions, you can submit a new one then I will check for you

Best regards,
Yame

3

By: yame
2 days ago Dec 13, 2018 at 01:50

Social icons + mail info + telephone number + cart hidden

By Bilancino in WordPressBiolife, Dec 8, 2018 at 20:08

Okay it's done.

Thank you so much for your best ratings and comments. Your issues were solved. So can I close this ticket? For any problems, please let me know

Regards,
Yame

4

By: yame
2 days ago Dec 13, 2018 at 01:36

Footer builder

By hoongs in WordPressHealthyFood, Dec 12, 2018 at 20:35

Yeah you can do the same with the other pages. Hope that you will spend a little time then rate with 5 stars for me on Themeforest.

Thank you! :)

3

By: yame
2 days ago Dec 13, 2018 at 08:17

Editing products page

By Agence1400 in WordPressAdella, Nov 12, 2018 at 11:14

Hi mate,

I got the feedback from the coder:
1. Remove social networks: DONE, remove in Theme Options

2. Change the term "description" to "suggestion": You can use Loco translation plugin to change this text. Currently it is translated in Woo so it just can change into this text. This is the free ...

12

By: yame
a day ago Dec 14, 2018 at 02:43

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