230 topics
TOPIC POSTS LAST POSTER
Need some Help (Design Related)

By GladicMonster in WordPressKuteShop, Jan 11, 2019 at 11:33

1. It is impossible. Just because your banner may be lost the texts there // or blurry image

2. Just because we built the theme basing on design. So, originally, the banner is not designed to be full size. So if you want to be full size, you have to customize ...

12

By: yame
29 days ago Jan 25, 2019 at 02:11

Voka- Fashion & Accessories Woocommerce Theme

By Vinayarora75 in WordPressVoka, Jan 25, 2019 at 07:38

Hi mate,

It's done. We already helped you to fix the errors.

Please check it again and let me know your result

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with ...

1

By: yame
29 days ago Jan 25, 2019 at 10:15

Different Home and Other Pages Header

By facubesrl in WordPressBiolife, Jan 8, 2019 at 14:09

I re-send the email for you. It's my mistake, the email have not been sent successfully.

So now, pls check your mail

6

By: yame
29 days ago Jan 25, 2019 at 09:14

Biolife: problem on products showcase filters

By facubesrl in WordPressBiolife, Jan 24, 2019 at 09:00

Please check your site again. My coder fixed for you.

Hope that you will get the best result
Regards,
Yame

4

By: yame
26 days ago Jan 28, 2019 at 01:20

ooops wrong purchase code

By eku35 in WordPressBoutique, Jan 19, 2019 at 22:13

Excuse me, I see that you already uploaded successfully slider and set up for your site.
So, how can I help you more? just tell me then I will support for you

Regards,
Yame

4

By: yame
28 days ago Jan 26, 2019 at 08:20

How to minify js and css

By acksoft in WordPressOcolus, Jan 26, 2019 at 19:36

Hi mate,

My coder checked your attachment and he found out that: your site runs slowly just because of the first line (Grade = 0). It comes from your hosting, not comes from js and css. My theme is already minify all css and js (grade = 99)

So, please contact to ...

1

By: yame
25 days ago Jan 29, 2019 at 03:07

Error on Homepage

By beautyeditpro in WordPressAdella, Jan 27, 2019 at 01:15

Hi mate,

Please update the adella-toolkit plugin, we have solved this problem already

Regards,
Yame

1

By: yame
26 days ago Jan 28, 2019 at 01:20

Voka- Fashion & Accessories Woocommerce Theme

By Vinayarora75 in WordPressVoka, Jan 27, 2019 at 20:00

Hi mate,

For this, you can ask for your hosting manager. I guess the problem comes because of your hosting.

The theme is still working well in demo and the other websites of other clients. So, just belong to your hosting.

Regards,
Yame

1

By: yame
26 days ago Jan 28, 2019 at 07:00

Few Q

By asherbd in WordPressKuteShop, Jan 9, 2019 at 16:31

Ahh. I check for the other products, it still show 85% like this one: http://zemer.s47.upress.link/product/%D7%A7%D7%99%D7%9C%D7%99%D7%9D-%D7%90%D7%9C%D7%91%D7%A8%D7%95-%D7%93%D7%92%D7%9D-hb4-%D7%9E%D7%99%D7%93%D7%94-139198-%D7%A1%D7%9E/
Is this the real number??

About the price, I got feedback from coder that he fixed this. Pls clear cache then check again this one

9

By: yame
26 days ago Jan 28, 2019 at 09:47

Product Images in mobile not there!

By bilalhizardere in WordPressTechOne, Jan 25, 2019 at 22:38

My coder also checked your issue, and he said that it will belong to the customize work. It is out of support ability.

Hope you understand for this
Regards,
Yame

3

By: yame
25 days ago Jan 29, 2019 at 02:11

Voka- Fashion & Accessories Woocommerce Theme

By Vinayarora75 in WordPressVoka, Jan 29, 2019 at 06:53

I got feedback from coder about #2:
You can disable plugin Woo Curency switch (https://prnt.sc/mf590t) then setting in General tab (https://prnt.sc/mf5au6)

Regards,
Yame

2

By: yame
21 days ago Feb 2, 2019 at 14:48

Theme Translation

By ThePro1 in WordPressKuteShop, Jan 29, 2019 at 13:55

Hi mate,

The sample data is available for English only. However, if your site is single language, you can use plugin Loco translate plugin. This is the free plugin so you have to translate manually. Theme supports for this plugin also

For any questions, please let me know then I will check ...

1

By: yame
24 days ago Jan 30, 2019 at 02:02

Slider revolution essue

By ThePro1 in WordPressKuteShop, Jan 29, 2019 at 15:45

Hi mate,

I do not have your account so I cannot check in your site. You can change the rev sliders in Revolution Slider plugin.

If you need any helps, please provide me your admin + FTP account. I will check for you

Regards,
Yame

1

By: yame
24 days ago Jan 30, 2019 at 02:04

Plugins issues

By tzuribird in WordPressKuteShop, Jan 29, 2019 at 18:33

Hi mate,

1. popup plugin: We used Sales popup plugin for demo site

2. super cache plugin and cookies plugin: you can search for Autoptimize and Cookie Notice plugin

For any questions, pls let me know
Regards,
Yame

1

By: yame
24 days ago Jan 30, 2019 at 03:05

Site Adjusts

By rossiniju in WordPressWorldmart, Jan 23, 2019 at 04:57

Hi mate,

You can use Cpanel, this is the best way to do it. If you just have FTP, you should select for Transfertype is binary.

About the plugin, you can use, but it is not encouraged. You can think carefully

Regards,
Yame

8

By: yame
24 days ago Jan 30, 2019 at 02:30

Import Tab is empty

By JuanAcosta1992 in WordPressBiolife, Jan 29, 2019 at 01:50

Great.
If you are satisfied with my support, hope that you will go to Themeforest then leave your best rating with 5 stars for me. It's really worth, mate :)
For any questions, just let me know then I will help you
Regards,
Yame

5

By: yame
24 days ago Jan 30, 2019 at 09:37

Live search dont work

By pneptunus in WordPressAyvo, Jan 29, 2019 at 11:15

Unfortunately, I do not know exactly when they will finish updating, but just for a couple days after the Tet holiday, they will be done the updating. I will inform you when I get any their feedback
Thanks for your patience and understanding!
Regards,
Yame

3

By: yame
24 days ago Jan 30, 2019 at 10:48

Problem with Import template

By APODMAN1 in WordPressBiolife, Jan 21, 2019 at 17:36

1 is done. Pls check your site then let me know your result

9

By: yame
22 days ago Feb 1, 2019 at 16:52

Top Menu

By Assist_Media in WordPressVoka, Jan 28, 2019 at 20:10

Hi mate,
I got the feedback for the issue related to Mini cart link: It's because of cache of Woo. You can add a product in order to re-set cache

Hoe that you will get the best result with this solution
Regards,
Yame

6

By: yame
22 days ago Feb 1, 2019 at 02:50

Error trying to import data to slider revolution

By jsaldi2000 in WordPressTechOne, Jan 30, 2019 at 04:14

It;s so great when you could solve your issue.
We are in GTM +7.
If you have any questions, just submit ticket and provide account. I will check for you

So, if you do not need any assistance in this ticket, I will close it.
Regards,
Yame

3

By: yame
24 days ago Jan 30, 2019 at 16:35

Notify me when this product is in stock module

By acksoft in WordPressOcolus, Jan 23, 2019 at 21:35

Just translated the text in plugin toolkit of Loco.
Last time you had translated but it did not work. It's because you created the wrong file,
Now, do you need any assistance from us?

15

By: yame
22 days ago Feb 1, 2019 at 18:33

Importing Kute theme

By tzuribird in WordPressKuteShop, Jan 29, 2019 at 09:42

You're welcome.

So if you are satisfied with this support, hope that you will go to Themeforest then rate with 5 stars. It is really worth to me

THank you!
Yame

7

By: yame
22 days ago Feb 1, 2019 at 18:26

Maquina Empanadas | Maquiempanadas

By myseocompany in WordPressBiolife, Jan 31, 2019 at 19:04

HI mate,

I cannot access to your admin account: http://prntscr.com/mfcnnn

However, you should not tick for this plugin when installing all the required plugins. This plugin sometime makes the installing process is delayed.
You can try with install all plugin except Revolution, then install this later
If you cannot do this, pls provide ...

2

By: yame
22 days ago Feb 1, 2019 at 17:34

Kuran and WPBakery

By jennyowendt in WordPressTuran, Jan 7, 2019 at 06:48

Hi Jenny,

Just because you still put the newest days for your products with 1000 days. So of course the New label is still there.

Pls change into another number then the label will disappear. http://prntscr.com/mfcl0u

If you are satisfied with this support, hope that you will spend a little time to go ...

13

By: yame
22 days ago Feb 1, 2019 at 17:27

Rename DESCRIPTIONS in USAGE and create new Custom Fields

By beni404 in WordPressFameshop, Jan 30, 2019 at 12:11

Okay mate. My coder fixed this for you
If you are satisfied with this support, hopw that you will spend a little time to go to Themeforest then rate 5 stars for my team. It is really worth to me.

Thank you so much!
Yame

7

By: yame
22 days ago Feb 1, 2019 at 16:39

Theme does not work properly, Footer is not having option to edit via Visual Composer

By Approachonline in WordPressBiolife, Jan 27, 2019 at 09:16

Okay mate. SO please let me know if you need any assistance!

Best regards,
Yame

11

By: yame
21 days ago Feb 2, 2019 at 15:32

Attributes and Variations for Products not working!

By atomoum in WordPressVoka, Feb 1, 2019 at 21:45

Hi mate,

My coder fixed the issue for you.

And he said that: this plugin already had the latest version but you might turn off the notification so you did not get the alert to update: https://prnt.sc/mg87g9

So for now,pls check your site again
Regards,
Yame

2

By: yame
19 days ago Feb 4, 2019 at 05:06

Kuteshop Toolkit Upgrade

By omtamil in WordPressKuteShop, Feb 2, 2019 at 10:28

Hi mate,

If you want to get the latest version of this plugin, you can click on Automatic Update
Then you will have the latest version. If you cannot do it, just only need to provide me your admin account, I will check then update plugin for you

Regards,
Yame

1

By: yame
21 days ago Feb 2, 2019 at 15:50

Speed optimize with Turan theme and Gtmetrix and google pagespeed

By jevgeni01 in WordPressTuran, Feb 2, 2019 at 15:54

Hi mate,

I got the feedback from coder. He said that: Usually, every time a site analysis is done, there is a recommendation section
You can rely on that recommendation to optimise

Regards,
Yame

1

By: yame
17 days ago Feb 6, 2019 at 15:23

i bought the ayvo

By alejandroleyton in WordPressAyvo, Jan 29, 2019 at 20:19

Hi mate,

When you purchased this theme from Themeforest, you do need add any licenses for these plugins. Whenever it has the notification for updating, we will update to the latest version for theme demo, then you update these via updating your site, you also can get the latest version
If you ...

5

By: yame
18 days ago Feb 5, 2019 at 03:17

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible