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Voka stucked at installing demo

By retinolcomplex in WordPressVoka, Mar 12, 2019 at 17:32

Hi mate,

It seems that your import demo data was not completed. Please provide me your FTP or Cpanel account, then let me know which home page demo you want to import then I will help you

Regards,
Yame

1

By: yame
11 days ago Mar 14, 2019 at 04:02

The "Ocolus: Products" module does not work

By evZek in WordPressOcolus, Mar 12, 2019 at 17:49

I mean you should deactivate the plugin, then the products will show in your site

3

By: yame
11 days ago Mar 14, 2019 at 06:45

Unable to import the sample data

By vhonkdigital in WordPressVoka, Mar 5, 2019 at 06:24

Excuse me, but are you mentioning to this popup: http://prntscr.com/my7e9b ??

14

By: yame
10 days ago Mar 15, 2019 at 09:59

Newsletter subscription issue

By budimir_knezevic in WordPressBiolife, Mar 13, 2019 at 12:04

My coder checks it. And, okay, we will update in the next version.

Thanks for your patience!

3

By: yame
10 days ago Mar 15, 2019 at 09:31

no work mega menu

By aloranges in WordPressMaxstore, Mar 14, 2019 at 22:40

Hi mate,

Could you please provide me your admin + FTP account? I would like to check in your site first.

And, I would like to know that: How does not the mega menu work? Can you explain more details?

Regards,
Yame

1

By: yame
10 days ago Mar 15, 2019 at 01:14

WPML not sent and RTL Package not shared with the theme purchased.

By ecomsolver27 in WordPressHealthyFood, Mar 14, 2019 at 09:46

Hi mate,

I am sorry for delay. Currently I cannot access to your admin. You might change it.

So please provide me again then my coder will check for you asap

Thank you!

4

By: yame
6 days ago Mar 19, 2019 at 02:33

code error in the product sheets

By equipemastermind in WordPressAdella, Mar 15, 2019 at 13:26

Hi mate,

Could you provide me your admin + FTP account, please? I would like to check in your site then will give you the solution

Regards,
Yame

1

By: yame
6 days ago Mar 19, 2019 at 04:24

Page Speed Sucks

By ErnstAndersen in WordPressOcolus, Mar 13, 2019 at 11:40

Dear @ys21kft,

Thank you so much for providing the solution for this buyer. I really appreciate this

Dear @ErnstAndersen,
Please refer the solution that @ys21kft gave for you. Do it then let me know your result

Regards,
Yame

2

By: yame
5 days ago Mar 20, 2019 at 04:30

Support from Kute team

By Biomap in WordPressBiolife, Mar 16, 2019 at 07:27

Hi mate,

Please provide me your admin account. I would like to check in your site then will give you the correct answer for all your questions

Regards,
Yame

1

By: yame
5 days ago Mar 20, 2019 at 04:31

how i ll activate license of wpbakery

By niylesh in WordPressFastShop, Mar 16, 2019 at 09:49

Hi mate,

When you purchased the theme on Themeforest, you do not need to add any license keys, you still get the latest features of theme.
If there is any updating, we will update on theme, and you can wait for the latest version then update for your site.

Regards,
Yame

1

By: yame
6 days ago Mar 19, 2019 at 10:11

Missing typography tab.

By bregovski in WordPressWorldmart, Mar 15, 2019 at 23:17

Thank you.

I sent to my coder already and he will update for you soon

I will inform you when I get any his feedback

Yame

4

By: yame
5 days ago Mar 20, 2019 at 04:34

Wishlist Button?

By bilalhizardere in WordPressTechOne, Mar 17, 2019 at 07:29

Hi mate,

Excuse me, could you please tell me clearly for your question?

I still see the Wishlist icon on your products in home page. Or can you take a screenshot for your issue?

Regards,
Yame

1

By: yame
5 days ago Mar 20, 2019 at 07:28

product sort

By asherbd in WordPressKuteShop, Mar 13, 2019 at 14:53

I check your shop page and do not see any show the newest or shows the oldest
Are you mentioning to this one: http://prntscr.com/n0dw0u ?? and you want to change the order of these filters?

3

By: yame
5 days ago Mar 20, 2019 at 09:19

HealthyFood - WP-Theme

By 100YeFiFoLi in WordPressHealthyFood, Mar 18, 2019 at 16:29

Hi,

I sent to my coder and I am waiting for his answer

I will inform you when I get any his feedback

Thanks for your patience!
Regards,
Yame

1

By: yame
4 days ago Mar 21, 2019 at 07:55

Add fonts to website

By Breeahn in WordPressBoutique, Feb 27, 2019 at 01:03

Hi,

1 and 2: DONE.

3. Change font-family for menu and submenu on header: You can use Child theme to add theme the other font family and style as you want

4. remove the 'Category' text from my product pages: DONE. It is on the custom css in Theme Options

Regards,

8

By: yame
3 days ago Mar 22, 2019 at 04:12

Can't see product text in wp-bakery page builder

By Usmanhafeezkh in WordPressKuteShop, Mar 16, 2019 at 08:50

Ohh great. So do you need any assistance from us?

6

By: yame
4 days ago Mar 21, 2019 at 09:51

Header Image on Blog Page, shows up on Other pages, All blog posts

By nsyncdata in WordPressVoka, Mar 19, 2019 at 17:22

Hi mate,

I think it will be better if you can take the screenshot for your issue then I will check faster. I check your link already and you might remove it

Thank you!
Yame

1

By: yame
3 days ago Mar 22, 2019 at 04:37

Duplicate orders being created in WooCommerce

By dracogto in WordPressTechOne, Mar 8, 2019 at 15:33

Hi,

I've just got feedback from coder.

He checked and found out that the problem of duplicate orders was occurred from 2017, not from now. It also does not happen with the other clients. So, to handle this problem, you should provide me a backup file (that is included your whole ...

5

By: yame
5 days ago Mar 20, 2019 at 06:55

How do I change the fonts

By capsizedeivissa in WordPressBoutique, Mar 18, 2019 at 09:39

Hi,

You want to change font, you can change in custom Css (in Theme Options). In case you want to change into the font - family that is not available in thêm, you have to add that font in Child theme.

However, you should do it in Child theme. It will be ...

4

By: yame
3 days ago Mar 22, 2019 at 08:41

Products per row doesn't work

By jairo in WordPressOcolus, Mar 6, 2019 at 13:05

Thank you for providing account
I sent your issue to the coder also.
I will inform you when I get any his feedback
Thanks for your patience!

7

By: yame
3 days ago Mar 22, 2019 at 09:21

How to set off product categories description in menus ?

By jairo in WordPressOcolus, Mar 8, 2019 at 12:47

Yes I see.

Excuse me, but, unfortunately I do not see your attachment. So I am still quite confused for your issue. Could you please help me to explain through the screenshot? Then I will check faster

Thank you!

5

By: yame
3 days ago Mar 22, 2019 at 09:57

Ovic Toolkit Plugin breaks the Site and WP Admin Access too

By salman_rvf in WordPressBiolife, Mar 21, 2019 at 05:43

Hi mate,

Please provide me your admin + FTP account then my coder will check again for you

Regards,
Yame

1

By: yame
3 days ago Mar 22, 2019 at 14:26

How to perpanjang template envato kutethemes

By soklik123 in WordPressMedien, Feb 28, 2019 at 03:24

Hi,

Support with 6 months is the term of Themeforest, not from us
And when you are available for support, you can submit ticket on our forum then we will check for you all the things related to the theme like this

Regards,
Yame

15

By: yame
3 days ago Mar 22, 2019 at 14:27

Ovic Toolkit

By chaosm in WordPressHealthyFood, Mar 21, 2019 at 08:46

Hi,

I will try to reach you via skype.

Pls let me know is this your: http://prntscr.com/n2f25r ??

Regards,
Yame

1

By: yame
19 hours ago Mar 25, 2019 at 01:03

Demo import

By kiang in WordPressOcolus, Mar 20, 2019 at 00:48

Hi mate,

Currently I see that you are using another theme. Please help me to switch into my theme then take the screenshot for the error you see.
I will send to my coder then he will check for you

Regards,

3

By: yame
3 days ago Mar 22, 2019 at 08:31

How to roundup the discounted price?

By jsaldi2000 in WordPressTechOne, Mar 18, 2019 at 13:37

I do not exactly (because it depends on the plans of the coder) but you will see the notification to update theme when the package is release.

Thanks for your patience!

3

By: yame
19 hours ago Mar 25, 2019 at 01:08

Checkout page not working

By r_webster in WordPressLuckyShop, Mar 15, 2019 at 18:27

So do you see the problem anymore?
If it still occurs, please help me to take a video for your process. My coder also needs to see the problem in yours. Because if I tested, it will be also the same with he tests
Thanks!

12

By: yame
19 hours ago Mar 25, 2019 at 01:34

Variations not working

By kamranmustufa in WordPressVoka, Mar 21, 2019 at 13:44

Hi mate,

Here we have a suggestion for you.

Currently we already released the new upgrade version for this theme, from 1.x to 2.x
With this version, we also developed and fixed some common problems. So, you can upgrade into the new version for your site. If that, please back up all your ...

1

By: yame
18 hours ago Mar 25, 2019 at 02:15

Warning: count(): Parameter must be an array or an object that implements

By iblamarketing in WordPressFameshop, Feb 25, 2019 at 16:50

Hi @kevinkohleriter,

Could you please help me to submit a new ticket then provide me your admin + FPT account?

Then I will check for your site

Regards,
Yame

8

By: yame
18 hours ago Mar 25, 2019 at 02:29

Site is reseted

By tzuribird in WordPressKuteShop, Mar 20, 2019 at 09:09

How is your site now? Is it working again?

4

By: yame
18 hours ago Mar 25, 2019 at 02:29

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