153 topics
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Escaped HTML in Cart

By balbz in WordPressBifuny, May 2, 2019 at 17:41

Hi mate,

Pls check again then let me know your result, my coder fixed for you.

Regards,

4

By: yame
13 days ago May 7, 2019 at 10:08

Need to change banner- header image for below pages : so each page will have different header image .

By intarcss in WordPressBiolife, Apr 30, 2019 at 05:57

It's been done: http://prntscr.com/nk6ils

Pls check your site again

11

By: yame
16 days ago May 4, 2019 at 03:19

Медленно работает сайт на шаблоне Biolife - Organic Food WordPress Theme

By bialiankin in WordPressBiolife, May 2, 2019 at 13:48

My coder said that you a lot of plugins and it will be the reason that causes problem for speed.
He configured something and it just improves a bit.

You can deactivate some plugins that are not important for your site then check again.
And you can use a cache plugin like: Autoptimize

Regards,
Yame

3

By: yame
17 days ago May 3, 2019 at 10:06

Trouble configuring shipping popup

By ErnstAndersen in WordPressOcolus, May 2, 2019 at 13:34

Yes. The test order was mine. Original I did not understand your question so I made a test ^^

So do you need any assistance from this ticket?
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars ...

4

By: yame
14 days ago May 6, 2019 at 09:10

Multiple Sub Menu

By h4tt4b in WordPressBiolife, May 5, 2019 at 03:38

1. Menu level: We just designed as default, it is just allowed to show the 2nd level. So if you want to show the 3rd, or more, you have to change in code. And remember that we also just support for the 2nd level. If you have the problem for ...

3

By: yame
13 days ago May 7, 2019 at 01:29

demo can not be installed into kuteshop

By morphi82 in WordPressKuteShop, Apr 29, 2019 at 01:32

Hi,

With all the efforts, my coder imported the demo content for you.

However your hosting is not good so it took a lot of times to import and he had to import many times, your hosting still did not accept the images from demos. Just content.

So pls check again, and for ...

10

By: yame
12 days ago May 8, 2019 at 01:37

I can not import demo to Kuteshop

By beldox in WordPressKuteShop, Apr 29, 2019 at 23:14

I also discussed to my coder, and he gave me the feedback:
If enlarging the column, you have to use a lot of css (it will be so hard to do with you).
So he would like to give you the suggestion is that he will make all the texts to ...

15

By: yame
13 days ago May 7, 2019 at 08:37

Where do I change Page Banner?

By zinmin_soe in WordPressOcolus, May 7, 2019 at 08:37

Hi mate,

The banner will be changed here, please open the attachment then check: http://prntscr.com/nlhbwc

Hope that you will do it yourself. And let me know when you need any helps

Regards,
Yame

1

By: yame
13 days ago May 7, 2019 at 10:24

On mobile devices - header setting button does nothing

By mamajenedesigns in WordPressTuran, May 6, 2019 at 23:33

It's done
He updated for you. If there is no content, the button will not be allowed to show.

Pls check your site again then let me know the result
Regards,
Yame

4

By: yame
12 days ago May 8, 2019 at 07:28

In setup: Custom menu short code link broken/incorrect

By mamajenedesigns in WordPressTuran, May 4, 2019 at 16:12

http://help.kutethemes.net/docs/turan/shortcodes/turan-custom-menu/ This is the link that I still can open when clicking in Custom Menu. Pls check

Anyway, I am planing to update this documentation. Hope that in the future, it will make you be satisfied more

Thank you!

5

By: yame
12 days ago May 8, 2019 at 08:35

Sub menu display wrong

By AgenceSEO in WordPressTuran, May 7, 2019 at 00:04

Okay. So how do your site now?

Do you need any assistance in this ticket?
If not, may I close ticket? Pls submit a new one if you have any questions.

Regards,
Yame

4

By: yame
12 days ago May 8, 2019 at 09:06

About Banner Image

By codex71 in WordPressFameshop, May 8, 2019 at 07:59

Hi,

http://prntscr.com/nm95ww: It seems that yoo took this screenshot of Single post: http://prntscr.com/nm98kc
http://prntscr.com/nm98mn: It is the banner for Shop page. You have to upload from 2 banners then they will show in your page. Pls try then let me know the result

Regards,
Yame

4

By: yame
11 days ago May 9, 2019 at 02:30

Wordpress warning message in admin

By creativecaravan in WordPressLuckyShop, Jan 23, 2019 at 16:44

As my code checks, he says that pls check again your Php version. You can downgrade php version to 5.6. It will be fine

8

By: yame
11 days ago May 9, 2019 at 09:08

Problem with stock management

By ivso in WordPressVoka, May 3, 2019 at 14:54

Hi,

Pls check your site again. My coder said that it was the bug of theme's appearance.
He also fixed and update theme for you

Let check again then tell me the result
Thank you!

8

By: yame
10 days ago May 10, 2019 at 07:18

icon cart in mobile version

By smanfredi in WordPressMaxstore, May 7, 2019 at 11:00

Sorry but I check your site in mobile version and I still see the cart icon: http://prntscr.com/nmnwmj

Pls clear cache then check again.

Regards,

4

By: yame
10 days ago May 10, 2019 at 03:52

New icon, also on OLD products in WooCommerce

By varenummer in WordPressTuran, Apr 19, 2019 at 10:02

Please follow these steps below:

Step 1: Backup your site( Include codes + Database) and download the latest version of theme (Remember that if you customized something in the Main theme, pls back up all. If not, it will be overwritten and lost after you update the theme)
Step 2: From ...

20

By: yame
10 days ago May 10, 2019 at 08:05

Scroll error

By chaosm in WordPressHealthyFood, May 9, 2019 at 12:52

This is the screenshot from my coder: http://prntscr.com/nmpvwf

Violation messages: These are kinds of informs from Autoptimize, it is not the error.

So pls do not worry about it. It does not affect anything to the theme.

Regards,
Yame

3

By: yame
10 days ago May 10, 2019 at 07:55

Save the content of a custom CSS file to a local CSS file to make it static

By dracogto in WordPressTechOne, May 14, 2019 at 18:11

Hi,

My coder checked your issue and he said that you could use the cache to merge css and js resources.

And his suggestion is plugin: Autoptimize.

Pls try with this then let me know the result

Regards,
Yame

1

By: yame
3 days ago May 17, 2019 at 00:37

A couple of questions

By capsizedeivissa in WordPressBoutique, Apr 8, 2019 at 15:21

1. I test with this address and it still leads me to the sandbox.paypal link: http://prntscr.com/npqd8q

2. I am sorry but we do not support for this. Checkout page has the own WooCommerce template. The policies can be changed from time to time so we just only re-style the fields in ...

16

By: yame
3 days ago May 17, 2019 at 09:48

problem with install the theme

By ahmedzo in WordPressDigitalworld, May 15, 2019 at 11:03

Hi mate,

It's been done. Pls check again your site and let me know the result.

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/digitalworld-multipurpose-wordpress-theme/reviews/19605715. It's really very worth with me.

Regards,
Yame

5

By: yame
3 days ago May 17, 2019 at 02:25

Footer is not working and will not show up on the front end.

By fitandprotein in WordPressBoutique, May 13, 2019 at 18:07

Home page: You choose Footer 03 in Page Option: https://prnt.sc/nprapy
Inner pages will be followed to choose the Footer in Theme options. And you choose Footer 01: https://prnt.sc/nprbbf

So pls choose one of Footer then it will be correct

3

By: yame
3 days ago May 17, 2019 at 10:27

Disabling the mini-cart in the header

By dracogto in WordPressTechOne, May 13, 2019 at 20:44

This is the correct Child theme file.

Please back up all your codes in Theme Options, Customizing first, then upload this zip file for your site.

In this Child theme file, my coder added your code in Theme Option, but you should backup your own first to make sure that it ...

6

By: yame
3 days ago May 17, 2019 at 08:51

I bought KuteShop – Multipurpose WooCommerce Theme (RTL Supported) and after istallation I can not install the demo data

By arnopremier in WordPressKuteShop, May 14, 2019 at 16:29

DONE. Pls check your site again then let me know your result

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521. It's really very worth with me.

Thank you!
Yame

8

By: yame
3 days ago May 17, 2019 at 01:54

How To Make Widget Sidebar Right

By soklik123 in WordPressMedien, May 17, 2019 at 06:40

Hi,

If you want to add widget left / right Sidebar, you have to set in Theme options ( currently you are choosing full sidebar) http://prntscr.com/nq2gbv

When you choose Right / Left sidebar, then you are allowed to select the sidebar: http://prntscr.com/nq2gm1

If your intention is different, let me know clearly then I ...

2

By: yame
2 days ago May 18, 2019 at 01:39

Product Filter Not Working Properly

By feelpersonalised in WordPressKuteShop, Apr 5, 2019 at 14:13

Woow. So do you need any assistance im this ticket?

If not, may I close this ticket?

Thank you!

10

By: yame
2 days ago May 18, 2019 at 02:42

Change logo in the footer

By Deka420 in WordPressOcolus, May 18, 2019 at 10:53

Hi mate,

In order to change the logo in footer, firstly, you should identify which footer builder you are applying for your site. It is in Theme Options: http://prntscr.com/nqq3e3. Then go to Ocolus Panel > Footer Builder to edit the logo image: http://prntscr.com/nqq38b

If you cannot do it, please provide me ...

1

By: yame
20 hours ago May 20, 2019 at 01:24

wp bakery page builder 6.0.2 update

By lakeshores in WordPressOcolus, May 18, 2019 at 11:03

Hi mate,

In order to update this plugin, pls follow these steps below:

1. Deactivate plugin
2. Delete plugin
3. After that, you will be informed to re-install this plugin, please do this and then you will get the latest version of WPBakery Page Builder plugin

If you cannot do this, please provide me your ...

1

By: yame
20 hours ago May 20, 2019 at 01:27

Your theme (Bifuny) contains outdated copies of some WooCommerce template files.

By kaypuccino in WordPressBifuny, May 18, 2019 at 11:13

Hi mate,

We checked and saw that you already updated the theme to the latest version with 1.0.8, and now there is not message for updating WooCommerce.

Please check your site again then let me know your result
Regards,
Yame

1

By: yame
20 hours ago May 20, 2019 at 01:34

I can't import demo to Kuteshop theme!

By faruk_omar in WordPressKuteShop, May 18, 2019 at 04:16

You should turn OFF the Meta Box mode: http://prntscr.com/nqq76q Then all your settings in Theme Options will be applied for your site

I did it for you, and now pls check your site again.

If you are satisfied with our support, would you please spend a little time to give us a ...

6

By: yame
19 hours ago May 20, 2019 at 01:42

You have installed a child theme, how do I update the theme?

By moda-favela in WordPressKuteShop, May 8, 2019 at 10:28

My coder said that: The previous versions of theme, we used some codes to intervent into the size of product image. However, with the current versions, we remove completely these codes so the problem will not occur anymore

So do not worry about it.
Regards,

14

By: yame
11 hours ago May 20, 2019 at 10:11

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