153 topics
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Categories Issue

By atomoum in WordPressFastShop, Sep 28, 2018 at 23:31

Hello mate,

Have you checked your site yet? Do you need any assistance from us?
If not, I will close this ticket. For any questions, pls submit a new one

Regards,
Yame

7

By: yame
15 days ago Jan 5, 2019 at 09:13

Demo content

By Colombiagroup in WordPressFameshop, Oct 4, 2018 at 03:47

Hello mate,

Have you checked your site yet? Do you need any assistance from us?
If not, I will close this ticket. For any questions, pls submit a new one

Regards,
Yame

2

By: yame
15 days ago Jan 5, 2019 at 09:13

WP Bakery issues

By lf2s in WordPressFameshop, Nov 16, 2018 at 11:44

I am going to close this ticket if you do not have any reply.

So please submit a new one when you need any help + provide me your admin + ftp account. I will check for you

Regards,
Yame

4

By: yame
8 days ago Jan 12, 2019 at 04:31

Unable to upload logo

By EldredAng in WordPressFameshop, Nov 20, 2018 at 12:22

I am going to close this ticket if you do not have any reply.

So please submit a new one when you need any help + provide me your admin + ftp account. I will check for you

Regards,
Yame

2

By: yame
8 days ago Jan 12, 2019 at 04:31

link problem in minicart

By WEB_TEC in WordPressMaxstore, Nov 28, 2018 at 17:13

I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me. I will help you.
Thank you and Have a great day!

6

By: Kazim Vu
a month ago Dec 1, 2018 at 03:34

Purchase Code

By briantierney100 in WordPressMaxstore, Dec 14, 2018 at 11:10

Hi @briantierney100,

When you already purchased any themes from Kutethemes, you would be provided a purchase code. Then you can use that purchase code to login to the support forum.
Now when I see your ticket here, it means that you can see all tickets of the theme you purchased (Maxstore). With ...

1

By: yame
a month ago Dec 15, 2018 at 01:01

License key not working

By anantvarun in WordPressBiolife, Dec 17, 2018 at 08:09

I am going to close this ticket if you do not have any reply.

So please submit a new one when you need any help + provide me your admin + ftp account. I will check for you

Regards,
Yame

4

By: yame
8 days ago Jan 12, 2019 at 04:30

Warning Notifications

By kdg_design in WordPressMaxstore, Dec 3, 2018 at 17:49

I am so sorry (I thought that I already replied this ticket for you. That's my fault)
Pls check your site again. It was really fixed.

3

By: yame
a month ago Dec 19, 2018 at 03:34

Can not install Techone theme

By driveht in WordPressTechOne, Dec 18, 2018 at 15:45

Hello mate,

It's done. Pls check your site again

4

By: yame
17 days ago Jan 3, 2019 at 03:54

Two small problems

By orlowmaxim in WordPressBiolife, Dec 12, 2018 at 13:20

I am going to close this ticket if you do not have any reply.

So please submit a new one when you need any help + provide me your admin + ftp account. I will check for you

Regards,
Yame

9

By: yame
8 days ago Jan 12, 2019 at 04:29

Problem with page rotation

By greyandorange in WordPressBiolife, Dec 20, 2018 at 08:16

I am going to close this ticket if you do not have any reply.

So please submit a new one when you need any help + provide me your admin + ftp account. I will check for you

Regards,
Yame

4

By: yame
8 days ago Jan 12, 2019 at 04:29

Social icons + mail info + telephone number + cart hidden

By Bilancino in WordPressBiolife, Dec 8, 2018 at 20:08

I am going to close this ticket if you do not have any reply.

So please submit a new one when you need any help + provide me your admin + ftp account. I will check for you

Regards,
Yame

7

By: yame
8 days ago Jan 12, 2019 at 04:29

OVINIC ICON BOX not appear correctly in the WPBakery Page Builder

By deltreehd in WordPressBiolife, Dec 15, 2018 at 15:25

I am going to close this ticket if you do not have any reply.

So please submit a new one when you need any help + provide me your admin + ftp account. I will check for you

Regards,
Yame

7

By: yame
8 days ago Jan 12, 2019 at 04:28

Warning error message

By budimir_knezevic in WordPressBiolife, Dec 24, 2018 at 09:14

Hi mate,

Pls check your site again. My coder fixed this for you

Check then let me know your result
Regards,
Yame

2

By: yame
13 days ago Jan 7, 2019 at 03:22

Theme Setting not showing full options

By element8me in WordPressOcolus, Dec 25, 2018 at 06:33

Hi @element8me,

It's done. It might be your importing process was not completed. Now your site works perfectly.

If you are satisfied with this support and also the theme, hope that you will spend you little time to go to Themeforest then rate with 5 stars for our team. It's really worth ...

1

By: yame
25 days ago Dec 26, 2018 at 04:04

How to edit popup newsletter?

By richie2000 in WordPressOcolus, Dec 29, 2018 at 08:04

Ahh sorry. So you can go to Popup Builder to edit then change the texts in shortcode: Ococlus - Newsletter http://prntscr.com/m1jrpc
Pls contact to me if you need any helps.
If you are satisfied with our support, would you please spend a little time to give us a good review + ...

3

By: yame
20 days ago Dec 31, 2018 at 06:35

FAQ page

By richie2000 in WordPressOcolus, Dec 29, 2018 at 08:09

Hi mate,

Currently, on demo, we do not have this page.
However you can use shortcode Accordion then build the content as you want for your site. Pls try then tell me your result

Regards,
Yame

3

By: yame
16 days ago Jan 4, 2019 at 09:24

Does the theme have a credit card module?

By pillowcenter in WordPressTechOne, Dec 31, 2018 at 10:09

Hi mate,

Firstly, we would like to emphasize that we use plugins to build the theme, not module
Secondly, the theme supports for the plugin on demo default. With the others, you have to test but it has not been recommended.

Regards and Happy New Year!
Yame

1

By: yame
18 days ago Jan 2, 2019 at 02:33

Mobile Appliation

By eddy7 in WordPressWorldmart, Dec 20, 2018 at 22:24

Hi mate,

I also got the answer from the admin.
We are so sorry for this just because we do not have any staffs to do this job. We already researched but currently the result is not good yet. So please you can ask for any freelance to do this for ...

3

By: yame
16 days ago Jan 4, 2019 at 09:05

How To Remove Product Cat to Short Description in Main Content

By soklik123 in WordPressMedien, Jan 2, 2019 at 04:26

I got you

3

By: yame
16 days ago Jan 4, 2019 at 03:09

How to display discount above the product image

By soklik123 in WordPressMedien, Dec 27, 2018 at 03:18

I got you

7

By: yame
16 days ago Jan 4, 2019 at 03:09

Login session keeps expiring and Media library is empty

By anantvarun in WordPressBiolife, Dec 29, 2018 at 05:43

http://prntscr.com/m2u40t

I see that you already have a lot of images in Media. Please clear your cache of browser to get the result

6

By: yame
16 days ago Jan 4, 2019 at 03:45

change the language to Dutch

By richie2000 in WordPressOcolus, Jan 3, 2019 at 14:44

Hi @richie2000,

We encourage you to use plugin Loco Translation. Then when you install this plugin, you can translate your texts in Themes.
If you cannot do it, pls provide me your admin account + the replaced texts, I will do it for you

Best regards,
Yame

1

By: yame
16 days ago Jan 4, 2019 at 08:53

Your Cart

By richie2000 in WordPressOcolus, Jan 3, 2019 at 14:49

Hi @richie2000,

We encourage you to use plugin Loco Translation. Then when you install this plugin, you can translate the text Your Cart in Themes.
If you cannot do it, pls provide me your admin account + the replaced text, I will do it for you

Best regards,
Yame

1

By: yame
16 days ago Jan 4, 2019 at 08:51

Theme issue make the website down!

By matjaralbayt in WordPressKuteShop, Jan 4, 2019 at 17:16

I am so sorry about that. We are always willing to support for you all issues related to the theme. So when you still need the assistance, please let me know

Regards,
Yame

4

By: yame
15 days ago Jan 5, 2019 at 08:16

“Notice!” Cart-Popup

By dataleadch in WordPressBiolife, Jan 5, 2019 at 16:20

Hi mate,

Your issue belongs to customized work. So, please submit a request for Customized service. They will check for you

Regards,
Yame

1

By: yame
13 days ago Jan 7, 2019 at 01:40

WPBakery doesn´t work

By RaquelRodrigues in WordPressBiolife, Jan 6, 2019 at 00:35

Hi mate,

It's because you have to update the plugin WPBakery Page Builder to the latest version. Then you can edit your pages.
I've done it for you. Pls check your site

If you are satisfied with this support, hope that you will spend a little time to go to Themeforest then rate ...

1

By: yame
14 days ago Jan 6, 2019 at 06:50

modify cart popup

By asherbd in WordPressKuteShop, Jan 6, 2019 at 10:33

Hi mate,

- To translate the texts: We suggest you to use Loco Translate plugin to translate for your site. It's free plugin then you can translate manually. When testing on this plugin, I found out that we can translate these texts of this popup in Theme.

- To change the ...

1

By: yame
13 days ago Jan 7, 2019 at 02:00

KuteShop Theme - Home 01 Demo - Pictures alignment

By rkhullar73 in WordPressKuteShop, Jan 6, 2019 at 00:21

Yeah I also see that your site is quite complete.
The duplicate things, you have to delete manually. I suggest you one way to re-import the demo data by adding the default template.
- You can click on Template button http://prntscr.com/m3wuk3
- Then you will see the list of default template demos (in ...

4

By: yame
13 days ago Jan 7, 2019 at 03:07

Google Map Error

By nervz in WordPressBiolife, Jan 3, 2019 at 03:23

You can add in Theme Options http://prntscr.com/m3x1fn
It seems that your key is not correct. When I replaced the key of demo, the map in your site works well

6

By: yame
13 days ago Jan 7, 2019 at 03:34

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible