296 topics
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Font change req

By retinolcomplex in WordPressVoka, Jan 29, 2019 at 10:47

Perhaps I have to send to my coder and he will help you to check. So, if you have admin + FTP account, pls provide me. My coder will check for your site

3

By: yame
a month ago Jan 30, 2019 at 16:38

Everything in my Cart appears in English while woocommerce is setup in Spanish

By jsaldi2000 in WordPressTechOne, Jan 31, 2019 at 00:18

Hi mate,

The theme is just available for English only.

If your site is multi language, you can use plugin WPML. This is the paid plugin and it will translate automatically.
Otherwise, you can use Loco translate plugin. This is a free plugin so you have to translate manually.

If you ...

1

By: yame
a month ago Jan 31, 2019 at 02:11

Theme Installation

By skumar96 in WordPressSmarket, Jun 22, 2018 at 22:48

Hi mate,

My coder cannot access to your ftp account: http://prntscr.com/mkcyin
Pls check it again then he will check for you

76

By: yame
a month ago Feb 13, 2019 at 03:59

Performance Issue After Installation

By mrjay in WordPressBiolife, Jan 31, 2019 at 14:50

Hi mate,

It's seem that your importing demo data was not completed. The content was imported but the images were not.

I will send to my coder to check for you. However we are in the Tet Vacation so he may not check timely. I will ask him to check your site ...

1

By: yame
a month ago Feb 2, 2019 at 14:34

Suffer issue with mobile device responsive and mega menu shown in mobile device.

By Megabrand in WordPressBiolife, Feb 1, 2019 at 10:13

Hi mate,

I cannot login to your admin account. Pls check it then re-send. I will check for you
http://prntscr.com/mfc6x0

Regards,
Yame

2

By: yame
a month ago Feb 1, 2019 at 17:00

Crashed on upload, removed all files now won't import

By healywebdesign in WordPressFastShop, Feb 2, 2019 at 00:22

Hi mate,

Do you have the FTP or Cpanel account?
Pls provide me this account then my coder will help you to check

Looking forwards to getting back your reply ...
Yame

2

By: yame
a month ago Feb 2, 2019 at 15:51

Edit Footer & Menu

By beautyeditpro in WordPressAdella, Feb 2, 2019 at 15:38

Hi mate,

I cannot access to your admin account: http://prntscr.com/mg1h2y

Pls check it again, and pls take the screeshot for each of your issues then I will check faster

Regards,
Yame

1

By: yame
a month ago Feb 3, 2019 at 15:16

kute shop theme not working proper after transfer hosting

By abdulbs1 in WordPressKuteShop, Feb 3, 2019 at 17:06

Hi mate,

1. The encouragde PHP version is about 6.x to 7.x

2. Cannot importing successfully demo: Could you please provide me your admin + FTP account? I would like to check on your site then will give you the correct answer

3. License: When purchasing the theme on Themeforest, you don't need ...

1

By: yame
a month ago Feb 5, 2019 at 03:07

Problem with footer and tabs on products page

By wintertal in WordPressOcolus, Jan 30, 2019 at 11:32

Hi mate,

I am so sorry but I tried accessing to your admin account with Opera browser as you said but I still cannot access to your site: http://prntscr.com/mj1pwy
So I cannot check your issue. Hope that you will have another way to let me access to.

Thank you!

11

By: yame
a month ago Feb 10, 2019 at 07:28

loco translate plugin - error

By ThePro1 in WordPressKuteShop, Feb 7, 2019 at 12:29

Hi mate,

You should provide me your admin account so that I can check in your site the error

I cannot check anything just only seeing your attachment

Regards,
Yame

1

By: yame
a month ago Feb 7, 2019 at 15:32

The logo could be made bigger

By vianeysun in WordPressBiolife, Feb 9, 2019 at 23:44

Hi mate,

It seems that the logo picture has the small size. Pls cut another bigger site then upload again. When uploading to the site, picture will re-generate, then you will got the logo as you want

Regards,
Yame

1

By: yame
a month ago Feb 11, 2019 at 10:09

Voka demo images not showing

By outlorz in WordPressVoka, Jan 27, 2019 at 07:55

I am really sorry for this. But when my coder access to your site, the account is not correct anymore. Pls give me again your account then we will import the demo data for you right now. I promise that

13

By: yame
a month ago Feb 10, 2019 at 08:03

Tabs - No product – How can I add products to the place?

By AZYazilim in WordPressKuteShop, Feb 11, 2019 at 07:01

Hi mate,

Can you please provide me your admin + FTP account? I would like to check in your site then will give you the correct answer

Looking forward to getting back your reply

Regards,
Yame

2

By: yame
a month ago Feb 11, 2019 at 11:05

Voka- Fashion & Accessories Woocommerce Theme

By Vinayarora75 in WordPressVoka, Feb 11, 2019 at 11:05

Hi mate,

It's quite difficult to me just because the problem does not relate to the theme, it's because your hosting configuration.
We just know to help to handle all the things about the theme. Have you tried to contact to your hosting manager about this trouble?

1

By: yame
a month ago Feb 11, 2019 at 15:50

DANGEROUS ERROR - IMPORTANT!!!

By promosweb22 in WordPressVoka, Feb 7, 2019 at 16:58

Could you please provide me one of your video then I will send to my coder. He needs to know all the troubles that my clients are facing to this theme. Then if that is the bug, we will re-update then develop this theme to be better. Could I have ...

5

By: yame
a month ago Feb 12, 2019 at 16:20

Ayvo theme don’t show product image in the shop page. Help please

By muneebishrat in WordPressAyvo, Jan 15, 2019 at 11:34

I don't know when can we reach on together. We are in GMT +7. So just add my skype then leave the message, then I will check for you

18

By: yame
a month ago Feb 16, 2019 at 08:57

Photo Variation

By h2boostph in WordPressVoka, Feb 10, 2019 at 04:15

I still cannot reach into your admin website. I redirects to another link. Pls check it again and provide your FTP account also

3

By: yame
a month ago Feb 16, 2019 at 09:00

Language Translate Problem

By bilalhizardere in WordPressTechOne, Feb 16, 2019 at 06:04

Hi mate,

This will be update in the next version. Pls wait for the released package then download to update for your site

Regards,
Yame

1

By: yame
a month ago Feb 16, 2019 at 07:49

Your theme (TechOne) contains old copies of some WooCommerce template files.

By pillowcenter in WordPressTechOne, Feb 16, 2019 at 15:20

Hi mate,

We updated all the out of date templates for you. Currently we see that you are using version 1.4.2 for theme. This is not the newest version. But we will update this on the next one. So, you can wait for the latest version 1.4.4 then update for your ...

1

By: yame
a month ago Feb 18, 2019 at 06:26

Demo not importing correctly

By cleolc in WordPressTuran, Feb 16, 2019 at 21:24

Hi mate,

Could you please provide me your admin + FTP account? I would like to check in your site then will help you

And, pls take the screenshot for your issue then I will check faster

Regards,
Yame

1

By: yame
a month ago Feb 17, 2019 at 04:08

Product Detail Page Slider Issue

By gnstrl in WordPressVoka, Feb 18, 2019 at 11:45

Hi mate,

Could you please provide me your complete admin + FTP account? I need to check in your site then will help you to solve it

And, if possible, pls take the screenshot for your issue then I will check faster

Regards,
Yame

2

By: yame
a month ago Feb 19, 2019 at 07:48

Can´t Change Footer Logo

By RaquelRodrigues in WordPressBiolife, Feb 18, 2019 at 16:47

Hi mate,

Sorry but I cannot reach into your admin account any more. Pls check it then provide me the correct one then I will ask for you

Thanks!
Yame

1

By: yame
a month ago Feb 19, 2019 at 07:26

No One-Click install

By cHausMarketing in WordPressMaxstore, Feb 7, 2019 at 03:37

Hi,

I tried reaching into your admin account but it's not correct: http://prntscr.com/mofxbf
My coder would like to check your site then I will give you the correct answer

Thank you!

5

By: yame
a month ago Feb 22, 2019 at 02:30

Thank you page not loading

By tallesken in WordPressKuteShop, Feb 20, 2019 at 12:34

I check the product you mentioned to, I still see the product image and information shows completely: http://prntscr.com/mojxi0
is is what you want to work in your site?

4

By: yame
a month ago Feb 22, 2019 at 09:32

Demo data import problem

By lakeshores in WordPressOcolus, Feb 18, 2019 at 15:15

Excuse me, could you please take some screenshots for your 3 issues? Then I will check faster
Thank you!

10

By: yame
a month ago Feb 23, 2019 at 14:39

Fast product editing does not work, it keeps loading

By chrisder22 in WordPressHealthyFood, Feb 22, 2019 at 00:07

Hi mate.

Pls check again your admin + FTP account, I cannot reach into it: http://prntscr.com/mp2zak and http://prntscr.com/mp2zva

Regards,
Yame

1

By: yame
a month ago Feb 23, 2019 at 14:57

Responsive theme in mobile does not work

By chrisder22 in WordPressHealthyFood, Feb 21, 2019 at 01:26

Now I got the feedback from coder: He checked your site and your admin account was not able to reach into. You might change it.
He would like to give you the suggestion is that: Please raise the memory_limit of your host up then check again the problem in Mobile version

6

By: yame
a month ago Feb 25, 2019 at 02:46

Internal Server Error and loss of connection and extreme slowness

By chrisder22 in WordPressHealthyFood, Feb 22, 2019 at 00:01

So it maybe because there is any the infliction between the plugins. Please provide me your admin account then my coder will help you to check the reason for your site

3

By: yame
a month ago Feb 25, 2019 at 09:33

Problem with editing

By mlajimlaji in WordPressHealthyFood, Feb 22, 2019 at 14:10

Hi mate,

1. Cannot edit in Theme Options: It may be because you should turn OFF this one http://prntscr.com/mpnqo6

2. Can you take the screenshot for this then I will help you to check

Regards,
Yame

1

By: yame
a month ago Feb 25, 2019 at 04:38

WebSite Loading Slowly and Too Many Site Performance Requiring

By adeeshamx in WordPressBiolife, Feb 11, 2019 at 10:01

HI mate,

Now I got the feedback from coder: He checked for your site (Originally he still saw that you had more than 60 products in home page) and the result is better: http://prntscr.com/mpp7m5 // http://prntscr.com/mpp7rm
He just updated some plugins, especially the plugin about SEO, it makes the site works slowly.

So ...

10

By: yame
a month ago Feb 25, 2019 at 07:35

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