153 topics
TOPIC POSTS LAST POSTER
How and where can I delete the category image

By richie2000 in WordPressOcolus, Jan 3, 2019 at 17:58

Hi mate,

We have just updated this feature for the theme. So if you are using the lower version, please update theme to the latest version (1.1.0)

Please update then let me know your result

Regards,
Yame

2

By: yame
a month ago Apr 11, 2019 at 09:47

Live search dont work

By pneptunus in WordPressAyvo, Jan 29, 2019 at 11:15

Unfortunately, I do not know exactly when they will finish updating, but just for a couple days after the Tet holiday, they will be done the updating. I will inform you when I get any their feedback
Thanks for your patience and understanding!
Regards,
Yame

3

By: yame
3 months ago Jan 30, 2019 at 10:48

Footer builder doesn't work. Other issues

By Astrochologist in WordPressVoka, Jan 16, 2019 at 19:38

Hi mate,

Here we have a suggestion for you.

Currently we already released the new upgrade version for this theme, from 1.x to 2.x
With this version, we also developed and fixed some common problems. So, you can upgrade into the new version for your site. If that, please back up all source ...

33

By: yame
a month ago Mar 25, 2019 at 03:07

Language Translate Problem

By bilalhizardere in WordPressTechOne, Feb 16, 2019 at 06:04

My coder already sent the update package for Themeforest then we are waiting for the censorship before the package is released.

In this version (1.4.7), with Loco translation plugin, you can translate your texts in theme.

So please be patient more to wait. When you get the notification to update, please update ...

2

By: yame
a month ago Apr 1, 2019 at 09:18

Can't link Mailchimp to list

By mfujica in WordPressQuinto, Mar 2, 2019 at 10:59

I checked your site already.
Firstly, you have to update Ovic Toolkit (We did it for you)
Secondly, I tried to add the mailchimp key of demo for your site => it works (see in my attachment). then add again yours, it does not work => it is because of your ...

4

By: yame
2 months ago Mar 12, 2019 at 04:21

Unable to import the sample data

By vhonkdigital in WordPressVoka, Mar 5, 2019 at 06:24

Hi mate,

If you do not have any replies here, I will close this ticket

For any questions, please submit a new one then provide accounts, I will check for you

Best regards,
Yame

15

By: yame
a month ago Apr 11, 2019 at 09:57

Newsletter subscription issue

By budimir_knezevic in WordPressBiolife, Mar 13, 2019 at 12:04

Hi,

As from my coder, currently he is sooo busy. So he is afraid of that the updating for this will be delay.

So he would like to introduce you to use another plugin that can solve your problem. That is: plugin Mailchimp for WordPress

We also use this plugin for some of ...

4

By: yame
a month ago Apr 11, 2019 at 09:51

Missing typography tab.

By bregovski in WordPressWorldmart, Mar 15, 2019 at 23:17

Hi mate,

Please upload this Child theme package for your site. In this package was included typo as you want

Please upload for your site and check again. Then please let me know your result

5

By: yame
a month ago Mar 27, 2019 at 09:47

how to edit Home Page?

By Jugnujet in WordPressOcolus, Jan 5, 2019 at 15:21

Home page 17 and 18 are already released for this theme.

It is in version 1.1.0. So if you are using the lower version, please update the theme

Regards,
Yame

29

By: yame
a month ago Apr 11, 2019 at 09:17

Products per row doesn't work

By jairo in WordPressOcolus, Mar 6, 2019 at 13:05

I got feedback from coder:

- He added more 2 filter in line #66 in file: /ocolus/framework/woocommerce/template-hook.php
- Modified file /ocolus/woocommerce/product-control/default-before-control.php
- he did in Child theme for you already

So please check again your site then let me know your result

8

By: yame
a month ago Mar 26, 2019 at 03:45

Unable to install demo

By Lekkistore in WordPressKuteShop, Mar 20, 2019 at 07:19

This is the documentation for Kuteshop theme. Please refer this then let me know if it needs to update anything. It will be appreciated.
https://help.kutethemes.net/docs/kuteshop-3-0/

Thank you!

7

By: yame
a month ago Mar 25, 2019 at 02:22

Updated theme 3.2.8 - Problem kuteshop picture

By dihatzid in WordPressKuteShop, Mar 10, 2019 at 12:42

My coder checked your site and this will be his explanation:

The main reason that make your site loads slowly is due to the image processing has not been done (optimizing image size and size). Please see in this screenshot: http://prntscr.com/n3fny3

No.1: The reason is that most of the banner images in ...

5

By: yame
a month ago Mar 27, 2019 at 03:56

WPML translatation Mega menu in Voka Theme

By dennisv in WordPressVoka, Mar 28, 2019 at 06:51

After few times to check, my coder said that you might translate successfully, right?

Your mega menus works correctly with each language.

Pls check again then let me know the result

6

By: yame
a month ago Apr 8, 2019 at 00:31

Problems with a watermark plugin

By piliferrer in WordPressBoutique, Mar 25, 2019 at 10:04

You can research and we will support for you all plugins that are compatible with WooCommerce.

8

By: yame
a month ago Mar 29, 2019 at 08:23

Techone Importer Plugin

By bilalhizardere in WordPressTechOne, Mar 30, 2019 at 14:00

Hi,

This plugin is to let you import the demo data when you started to install the theme.

Now if your site is working and you do not want to import anything from demo, you can remove this. It will not affect to your site

Regards,
Yame

1

By: yame
a month ago Apr 1, 2019 at 03:33

what is this again images are creating problem

By ravijhag in WordPressVoka, Mar 17, 2019 at 06:54

I got the answer for your 3 banners:

It's because when you do not have any contents or your content is short, the banner will not be open wide. The images of banners will depend on the content you add for each of them.

So, in this case, if you do not ...

14

By: yame
a month ago Apr 1, 2019 at 04:10

Unable to customize footer

By asad219 in WordPressKuteShop, Apr 1, 2019 at 05:16

Hi mate,

It seems that you still do not config for WPBakery Page Builder plugin.

Go to WPBakery Page Builder > Role Manager > Select for the Post typs is Custom then tick on the boxes that will be the pages you want to edit with WPBakery Page builder: http://prntscr.com/n3xwhw

If you cannot ...

1

By: yame
a month ago Apr 1, 2019 at 06:44

Menu right (theme 13)

By Vlaadh in WordPressBoutique, Mar 31, 2019 at 10:08

You're welcome.

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/boutique-kute-responsive-woocommerce-wordpress-theme/reviews/14799139. It's really very worth with me.

Thank you!

4

By: yame
a month ago Apr 3, 2019 at 03:13

Kuetshop V3.x theme - edit pages error 404

By ThePro1 in WordPressKuteShop, Mar 27, 2019 at 10:49

Hi,

This is the explanation from the developer of theme: Because you set nothing for this: https://prnt.sc/n6osuv then it causes the error.

Now it's done. Please check your site again

20

By: yame
a month ago Apr 3, 2019 at 03:42

How To Add Color in Mega Menu

By soklik123 in WordPressMedien, Mar 29, 2019 at 03:22

You asked me how to update the theme. And your requirement needed to do in Main theme. Therefore you should back up the file before you update the theme to the latest version.

After updating the theme, you can add again the file you backed up before then it will work ...

9

By: yame
a month ago Apr 9, 2019 at 09:32

Gear Icon

By Jack-Jumper in WordPressTuran, Apr 2, 2019 at 21:49

Maybe the code was disappeared.

Please check again. My coder hided for you the search and gear icon on Mobile version: http://prntscr.com/n9dpnt

Code is in Theme Options: http://prntscr.com/n9dq5v You should back up when you update theme or change anything

Pls check again then let me know your result

6

By: yame
a month ago Apr 9, 2019 at 04:01

Turn off Vertical Menu on HomePage

By abhinay1435 in WordPressKuteShop, Apr 8, 2019 at 16:21

1. Vertical menu in home page: DONE, please check again

2. Slider: I see that you already made it wider. Do you need any assistance for this point?

3

By: yame
a month ago Apr 9, 2019 at 04:23

Single Image How to edit/ change this image

By shahadathrbd in WordPressKuteShop, Apr 8, 2019 at 19:07

I've replied on your another ticket for this problem. Please check it
Thanks!

5

By: yame
a month ago Apr 9, 2019 at 07:55

Site speed

By tzuribird in WordPressKuteShop, Mar 7, 2019 at 09:09

My coder checks your site and he gets that:
You site still can be edited and updated normally. However it is quite slow when loading the update page or show content in shortcode's popup, it dues to the content in your page is too large. So if you want it to ...

10

By: yame
a month ago Apr 10, 2019 at 02:28

Slider Revolution

By broadcastseo in WordPressBoutique, Mar 26, 2019 at 04:48

My coder checked again and he would like to thanks for your finding this.
This will be the slide that he fixed the problem. Because you built your own content for your slider, we cannot fix directly, so please upload this file for your Slide Revolution plugin and re-update your ...

5

By: yame
a month ago Apr 11, 2019 at 10:09

Issues with Home-11 Themed

By egrojxp in WordPressKuteShop, Apr 12, 2019 at 03:15

Hi mate,

Thanks for contacting to us.

1. Change Phone header: It is the Top Left Menu. Please negative to Appearance > Menus, select Top Left Menu then edit the phone number (attachemnt: phone header)
2. Mega menu: You can build mega menu first then add for your menu. It was also ...

1

By: yame
a month ago Apr 12, 2019 at 03:50

Content missing when mobile version turned on

By scott_mattison in WordPressOcolus, Apr 10, 2019 at 03:07

I also asked the coder. It will display as the same in both versions

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624. It's really very worth with me.

Thank you!

6

By: yame
a month ago Apr 12, 2019 at 07:47

Theme Updates

By griddesign in WordPressSmarket, Apr 12, 2019 at 10:44

Hi,

Many thanks for your comment.

We are still following the theme (update following WordPress, WooCommerce, VC, ...) regularly.

So if you see any problems, please let me know, I will discuss to my coder then will update for the theme.

Thank you so much!
Regards,
Yame

1

By: yame
a month ago Apr 13, 2019 at 10:21

Cant select brands on products

By panagiotiss in WordPressBoutique, Apr 12, 2019 at 11:04

Hi mate,

Pls check again your site. My coder fixed for you the issue

I checked and it works correctly. Let check and inform me the result

Regards,
Yame

2

By: yame
a month ago Apr 17, 2019 at 01:38

but how does your support work ??

By codex71 in WordPressFameshop, Apr 15, 2019 at 21:28

Hi mate,

When you purchased Fameshop theme, you just only can see the tickets of this theme. The other themes, you are not allowed to see so it will keep asking the licence key.

So if you have any problems with this theme, please submit ticket and provide me your account ...

1

By: yame
a month ago Apr 16, 2019 at 08:37

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible