Support services will be closed for our vacation

From: May 22nd April, 2017 to May 27th, 2017
We will re-open on Sunday 28th, 2017
63 topics
TOPIC POSTS LAST POSTER
Category (Circle) Menu - Can all items appear on mobile without scrolling?

By michelledriman in WordPressBoutique, May 24, 2017 at 13:16

Hi Kazim

I see one of your developers has changed the size of the images on the menu items, but we haven't heard anything else back from them? My client is now upset that her site looks strange, and we still don't have a fix for the menu. Please may you ...

4

By: michelledriman
a day ago May 25, 2017 at 14:19

Problem with categories menu on homepage

By zz88ar in WordPressLuckyShop, May 15, 2017 at 03:39

Hi Kazim, I updated the theme files but it still doesn't work. I have added you on Skype and sent a contact request. I'll find you there. Many thanks!

-Z

6

By: zz88ar
a day ago May 25, 2017 at 18:06

Mixed Problems

By nuovaerb in WordPressKuteShop, May 23, 2017 at 11:11

Hi

im getting this problem with image size product if you check this page, image is too big, im trying to modify it inside woocommerce pannel but nothing happen if I change value

https://www.nuovaerboristeria.it/shop/benessere-donna/primula/

10

By: nuovaerb
22 hours ago May 26, 2017 at 09:41

Cant Edit Home 5

By Exodios in WordPressSuperMarket, May 3, 2017 at 15:05

Hi Exodios
I am very glad when your problem solved.
If you have other questions, do not hesitate to contact with me. I will help you.
BTW, Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really worth with me.
Thank you and ...

9

By: Kazim Vu
19 days ago May 7, 2017 at 17:10

Fatal error

By aimalf in WordPressSuperMarket, Jan 22, 2017 at 06:48

Hello aimalf,

You have to switch your php version to 5.6.

Warm Regards

3

By: AyaanAg
18 days ago May 8, 2017 at 14:07

Showing fatal error while trying to upload the theme and plugins are not getting imstalled

By ashishpadhy in WordPressSuperMarket, May 4, 2017 at 11:11

Hello,

Yes if that's the case then theme will be upgraded so that it can support php 7, but presently theme support php 5, and not tested with php 7.
In future theme will be upgraded to php 7. Otherwise there is no feature lack in theme if using php 5.

Regards

6

By: AyaanAg
18 days ago May 9, 2017 at 02:31

the theme give error 500 instead get actived

By pamelis17 in WordPressSuperMarket, May 2, 2017 at 18:32

Hello,

Yes this error also because of hosting, increase the upload max size to 60M, for increasing you have to contact hosting admin.
You cannot simply increase by adding code in wp-config.php or php.ini file.

[https://www.facebook.com/kutethemesovic]
Warm Regards

7

By: AyaanAg
18 days ago May 9, 2017 at 01:50

Woocomerce templates outdated

By saimana in WordPressAdella, May 9, 2017 at 09:29

Hi saimana
How's your site? Did you update theme yet? If you have other questions, please contact me.
Thanks you and Have a nice day!
Regards,

2

By: Kazim Vu
4 days ago May 22, 2017 at 09:57

Problem with Filters & Sorting Options

By ALAA88 in WordPressLuckyShop, Jan 22, 2017 at 09:30

Hello,

Fixed.

I hope my support will solve your issues.
If you liked our support then must show your love towards us by giving 5 Star Rating on ThemeForest.
(https://themeforest.net/downloads)

P.S : If your issue solve then do not forget to close the ticket.
[https://www.facebook.com/kutethemesovic]
Warm Regards

7

By: AyaanAg
16 days ago May 10, 2017 at 08:02

instant domain search

By igenware in WordPressiHosting, May 10, 2017 at 06:47

Hello,

You did not activate zandc plugin ?
Provide me wp login details in secret area.

[https://www.facebook.com/kutethemesovic]
Warm Regards

1

By: AyaanAg
16 days ago May 10, 2017 at 08:11

Product page price no display

By Ginnyhung69 in WordPressSuperMarket, May 10, 2017 at 07:39

Hello,

Kindly update theme to latest version.
http://vp.kutethemes.net/changelog/smchangelog.txt

[https://www.facebook.com/kutethemesovic]
Warm Regards

1

By: AyaanAg
16 days ago May 10, 2017 at 08:17

Footer Customization is not working

By edukrisdelhi in WordPressX.Shop, May 10, 2017 at 14:03

Hello,

I checked your footer, which customization not working ?
Do you want to add something in footer ?
Or some logo not changing ?
Kindly give me some example with screenshot if possible, i will solve the bug for you.

[https://www.facebook.com/kutethemesovic]
Regards

1

By: AyaanAg
16 days ago May 10, 2017 at 14:40

Getting an Uncaught Error: Class WC_Order not found.

By SnowOrganiser in WordPressLuckyShop, May 4, 2017 at 19:40

Hello,

Yes some recent update has been made. Theme will be updated soon within next week.

[https://www.facebook.com/kutethemesovic]
Warm Regards

6

By: AyaanAg
16 days ago May 11, 2017 at 02:48

Remove "Help improve ..." in footer

By mvmservis in WordPressSuperMarket, Feb 5, 2017 at 21:43

Hi mvmservis
To change or remove them, you have to go to the Dashboard choose Pages>>your Home -front page and do as the link image below:
http://www.awesomescreenshot.com/image/2484061/84f83e20fa94b6e3cb7bbc6b26ed8f01
Please do it and let me know your result.
Regards,

10

By: Kazim Vu
15 days ago May 11, 2017 at 09:16

Description box product looks weird

By designity in WordPressX.Shop, Apr 21, 2017 at 09:30

Hi designity
Your FTP accounts worked but i could not enter your Admin login( when i enter the http://spacelights.cz/wp-admin , it showed the white page, you can see the attachment screenshot). Please check again and let me know.
Waiting your reply!
Regards,

5

By: Kazim Vu
15 days ago May 11, 2017 at 16:26

Home page is bugged

By igaros in WordPressiHosting, May 12, 2017 at 14:39

Hi igaros
We are very sorry when hearing that. Could you please provide your FTP accounts via secret information? Our developers would like to check direct on your site and fix them.
If you have other questions, do not hesitate to contact with us. We will help you.
Regards,

1

By: Kazim Vu
13 days ago May 14, 2017 at 00:28

Supertheme installing get white page after activate

By bies100 in WordPressSuperMarket, May 1, 2017 at 20:25

Hello,

1. On the cell phone works language file not, you can check and problem solving. see the picture so I want to have. If your demo site.
- Kindly install WPML Plugin for this thing.

2. Can you tell me which Ips you connect for the Contact ThemePunch Server,,
My ...

34

By: AyaanAg
12 days ago May 15, 2017 at 02:34

Sort by hide menu.

By garciaz99 in WordPressTrueShop, May 13, 2017 at 15:51

Hi garciaz99
It still works, please connect via skype: itsonla, i am there.
Regards,

3

By: Kazim Vu
12 days ago May 15, 2017 at 01:43

Does not change the logo

By kukush_igor in WordPressSuperMarket, May 12, 2017 at 11:22

Hi kukush_igor
Could you please provide your Admin login + FTP accounts via secret information? I would like to check directly on your site and fix it.
Looking forward your reply!
Regards,

9

By: Kazim Vu
12 days ago May 15, 2017 at 00:34

Lightbox Effect Not Working

By creativecaravan in WordPressLuckyShop, Apr 19, 2017 at 15:56

Hello,

You updated theme, but you not updated the core plugin. Kindly update it to fix the issue.

[https://www.facebook.com/kutethemesovic]
Warm Regards

13

By: AyaanAg
12 days ago May 15, 2017 at 02:08

Theme Contain outdated files

By mirzaburhan in WordPressKuteShop, May 8, 2017 at 13:59

Hello,

Download latest theme update from themeforest.
And then follow this update guide : http://kutethemes.com/help/faq/faq-kuteshop-wp/#UpdateLatestKuteTheme
You can also watch video guide : https://www.youtube.com/watch?v=v6eRI6ebhkE&feature=youtu.be
Yes image popup problem would be fixed after update. If it not fixed then we will fix it for you.

[https://www.facebook.com/kutethemesovic]
Warm Regards

3

By: AyaanAg
12 days ago May 15, 2017 at 02:01

Theme Update

By mirzaburhan in WordPressKuteShop, May 14, 2017 at 22:01

Hi mirzaburhan
- You need to update theme only.( Note: you should backup site before)
- About theme options issue, you can choose from the Dashboard>>KuteShop( Look at the top of page)
- About update theme issue: You can refer this document, it's the same
http://test.kutethemes.net/koolshop_doc/#mazanoupdate
- About theme version issues: After 6 months ...

1

By: Kazim Vu
12 days ago May 15, 2017 at 01:59

I see no more all links of the theme in the dashboard.

By flash_web in WordPressKuteShop, May 14, 2017 at 13:59

Hello,

1. Active Main Theme.
2. Update Kutetheme Tookit.
3. Active Kutetheme Toolkit.
4. Active Child Theme.

Most hopefully these steps will fix your problem.

Regards

3

By: AyaanAg
10 days ago May 16, 2017 at 09:42

Page of product in not visible.

By flash_web in WordPressKuteShop, May 16, 2017 at 17:59

Hi flash_web
In this case, please enter the Dashboard choose Settings>>Permalinks and click on Save Change button, please do it and et me know your results.
Regards,

1

By: Kazim Vu
10 days ago May 17, 2017 at 00:05

shortcode-pagination-for-woocommerce for updated woocommerce 3.0

By newwind in WordPressTrueShop, May 17, 2017 at 04:05

Hi newwind
Your site need to update. Please update to the latest theme version and let me know your results.
To update theme, you can refer this document. It's the same.
http://test.kutethemes.net/koolshop_doc/#mazanoupdate
Regards,

1

By: Kazim Vu
9 days ago May 17, 2017 at 09:06

Gravity Forms/Gravity Forms Product Add-ons does not work with your theme

By c9dd in WordPressMazano, May 17, 2017 at 08:45

Hi c9dd
Thanks for your comments. My developers will check again.
If you have other questions, please contact me.
Regards,

2

By: Kazim Vu
9 days ago May 17, 2017 at 09:33

Update

By dinanweb in WordPressMaxstore, May 17, 2017 at 10:09

Hello,

You can follow this guide for updating the theme : http://test.kutethemes.net/maxstore_doc/#mazanoupdate

P.S : If your issue solve then do not forget to close the ticket.
[https://www.facebook.com/kutethemesovic]
Lots of Love.

1

By: AyaanAg
9 days ago May 17, 2017 at 11:00

template wp maxstore

By creativaweb in WordPressMaxstore, May 17, 2017 at 12:29

Hello,

Screenshot attached.

http://test.kutethemes.net/maxstore_doc/
Regards

3

By: AyaanAg
9 days ago May 18, 2017 at 02:20

Question about: Boutique - Kute Responsive WooCommerce WordPress Theme

By acomtois in WordPressBoutique, May 17, 2017 at 15:33

Hi acomtois
The cause by you have not enable it. YOu need to enter the Dashboard choose Visual Composer>>Role Manager and do as the attachment screenshot. Please do it and let me know your results.
Regards,

1

By: Kazim Vu
9 days ago May 18, 2017 at 00:45

Change Header size of Header Style 04

By alexrmnt in WordPressDigitalworld, May 18, 2017 at 02:47

Hi alexrmnt
We are really sorry because we do not support for the custom work. Please contact to the customized services(http://support.kutethemes.net/offer/add) they will help you.
If you have other questions, do not hesitate to contact with us. We will help you.
Regards,

1

By: Kazim Vu
9 days ago May 18, 2017 at 03:12

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