17 topics
TOPIC POSTS LAST POSTER
DATA DELETED

By Daymondy in WordPressKuteShop, Dec 28, 2018 at 00:32

Hi mate,

Today we come back after the day off for vacation.

I cannot reach into your admin account anymore: http://prntscr.com/np53zn Pls check it and provide the correct one, I will continue to check the remaining issues for you

Regards,
Yame

79

By: yame
a month ago May 16, 2019 at 00:35

Can't import data

By abdelkee in WordPressKuteShop, May 21, 2019 at 18:54

Hi mate,

I guess that your import demo data process was not completed.

Please provide me your admin + cPanel account. I would like to check in your site then will help you to re-install the theme from scratch.
And, let me know which home page demo you want to install.

Awaiting your ...

1

By: yame
a month ago May 22, 2019 at 01:26

When you add and save a short code in the properties of the goods appears slash.

By bregovski in WordPressKuteShop, May 26, 2019 at 11:43

Today I get feedback from coder: After all the effort, he found out that your hosting was preventing from uploading some kinds of files such as: .zip, .xml, ... So he could not upload theme or plugin for your site. Pls see the attachments: http://prntscr.com/nuu0vi and http://prntscr.com/nuu14a

Pls check again ...

16

By: yame
26 days ago May 29, 2019 at 09:51

error Import Demo Content

By quiagraphics in WordPressKuteShop, Jun 6, 2019 at 16:45

Hi,

I have checked your site. You had your own data, contents already (products, images, posts, ...)

So I cannot re-import demo data for you. If possible, pls back up all your data, contents. Then pls help me to install a new fresh WordPress. I will install the theme for you from ...

1

By: yame
17 days ago Jun 7, 2019 at 03:51

I have a probelm: Brand

By cep268 in WordPressKuteShop, Jun 13, 2019 at 22:38

Hi mate,

Thanks for your contacting to support service

Could you please take the screenshot for your issue? Then I will check faster

Awaiting for your reply ...
Regards,
Yame

1

By: yame
10 days ago Jun 14, 2019 at 08:18

I have a probelm: Brand

By cep268 in WordPressKuteShop, Jun 14, 2019 at 11:29

Hi mate,

Excuse me, is this the field you are mentioning to? http://prntscr.com/o2pqow

Pls let me know more details then I will give you the correct answer

Awaiting your reply ...
Yame

1

By: yame
7 days ago Jun 17, 2019 at 01:49

can't activate paid plugins

By top10top in WordPressKuteShop, Jun 19, 2019 at 20:09

http://prntscr.com/o4n33d Sorry I cannot access to your admin account. Could you please check it again?
Thanks!

6

By: yame
3 days ago Jun 21, 2019 at 01:46

Theme main menu display error

By wongef100 in WordPressKuteShop, Jun 3, 2019 at 23:18

I see. My coder would like to know that have you customized something for this area or somewhere? Because if you customized something, it would result in missing or excessive tags, so it causes the error

Thanks!

16

By: yame
23 hours ago Jun 24, 2019 at 00:54

HELP - Problems with Kute Theme

By mluseka in WordPressKuteShop, Apr 29, 2019 at 21:20

1. Pls check the attached doc. file below
2. Negative to Appearance > Menus > Vertical Menu > you have to set up in Icon Setting: http://prntscr.com/niy5wj
3. If you want to have the variation for your products, you have to create the variation first in edit product page. In case your ...

6

By: yame
a month ago May 1, 2019 at 02:17

I CAN NOT IMPORT DEMO TO KUTESHOP THEME

By elmatharim in WordPressKuteShop, May 2, 2019 at 17:25

Hi mate.

I sent you the reply for your issue many days ago any I have not received any your ideas.
How is your site now?
I will close this ticket and please contact again if you need any assistance from support service.

Thanks and regards.
Yame

3

By: yame
24 days ago May 31, 2019 at 09:12

Demo Content Not Working

By amray1 in WordPressKuteShop, May 13, 2019 at 22:12

It's done. Please check it

3

By: yame
a month ago May 15, 2019 at 02:54

NO SOCIAL SHARE BUTTONS ON PRODUCT PAGE - SUCH A BASIC REQUIREMENT

By mluseka in WordPressKuteShop, May 22, 2019 at 10:44

Hi,

My coder said that please reduce the version of theme then re-update the theme to the latest version 3.3.2.

If you customized in Main theme, please remember to backup all before you update.

For any questions, please let me know
Regards,

2

By: yame
a month ago May 23, 2019 at 04:02

You have installed a child theme, how do I update the theme?

By moda-favela in WordPressKuteShop, May 8, 2019 at 10:28

1. Update for WPBakery Page Builder: Please follow these steps below to update. If you cannot do it, pls let me know then I will help you:

- Deactivate plugin
- Delete plugin
- Then you will get the message to re-install plugin. Pls re-install it then you will get the latest version ...

18

By: yame
a month ago May 23, 2019 at 02:54

Demo install

By sahinb in WordPressKuteShop, May 27, 2019 at 08:08

Hi,

It was done with home 1. If you want to use another home page, please go to Settings > Reading > then select another home: http://prntscr.com/nu6ahb

Pls check again your site then let me know the result

Regards,
Yame

3

By: yame
28 days ago May 28, 2019 at 00:31

UTF-8 not supported

By sahinb in WordPressKuteShop, May 30, 2019 at 01:30

Hi mate,

We have checked your site, and it was the bug in Toolkit plugin.

My coder has fixed for you. Now please check again your site and let me know your result

Regards,
Yame

1

By: yame
25 days ago May 30, 2019 at 01:59

unable to import demo

By khabor in WordPressKuteShop, May 25, 2019 at 01:18

I am not sure. it might be because of the network, your manipulation, hosting, ... something like that.

Anyway, If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/kuteshop-multipurpose-woocommerce-wordpress-theme/reviews/13012521. It's really very worth with me.

Thank ...

6

By: yame
14 days ago Jun 10, 2019 at 03:15

Problems updating plugin "Kuteshop Toolkit"

By Alvaro86 in WordPressKuteShop, Jun 7, 2019 at 17:13

Hi,

No need FTP account anymore. My coder fixed the problem for you

Pls check your site and let me know your result

Yame

13

By: yame
10 days ago Jun 14, 2019 at 09:35

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