30 topics
TOPIC POSTS LAST POSTER
Error on item menu settings

By demonkey in WordPressOcolus, Mar 18, 2019 at 16:26

Hello It Works perfect!!!

Than You so much!!

4

By: demonkey
10 hours ago Mar 25, 2019 at 10:29

Ocolus Toolkit activation. Error 500

By myfocussys in WordPressOcolus, Mar 25, 2019 at 15:00

I installed the Ocolus theme and its plugins, the problem is that if I activate the Ocolus Toolkit plugin, the system returns an Error 500. Can you help me?

0

By: myfocussys
6 hours ago Mar 25, 2019 at 15:00

How and where can I delete the category image

By richie2000 in WordPressOcolus, Jan 3, 2019 at 17:58

Hi mate,

Many thanks for finding out this convenience. We will update in the next version. There will have no banner if you do not to upload any images

Thanks for your patience!
Regards,
Yame

1

By: yame
2 months ago Jan 4, 2019 at 08:42

Music Shop

By cbp70 in WordPressOcolus, Jan 16, 2019 at 07:20

Hi mate,

Please provide me your admin + FTP account then I will help you to check.
And, you can take the screenshot for your issue, then I will check faster

Waiting for your reply ....
Yame

1

By: yame
2 months ago Jan 16, 2019 at 08:41

Can not active Ocolus Toolkit plugin

By tasmemcom in WordPressOcolus, Jan 17, 2019 at 07:13

Hi mate,

I also check your site and see that you are using another theme, with all products are set up for your site.
So, in this case, you should not import the Ocolus template. Just upload the theme > Activate the theme > then build manually (you can build with the ...

1

By: yame
2 months ago Jan 17, 2019 at 10:08

theme update to version V 1.0.4 - 19/01/2019

By richie2000 in WordPressOcolus, Jan 22, 2019 at 13:24

Hi mate,

Here I will guide you how to update the theme in 2 cases:
1- If you do not customize any things for your site (in Parent theme), you can update whole the theme to the latest version
Just go to Appearance > Theme > Activate another theme > Click on Theme ...

1

By: yame
2 months ago Jan 23, 2019 at 04:24

Problem with footer and tabs on products page

By wintertal in WordPressOcolus, Jan 30, 2019 at 11:32

Hi mate,

I am so sorry but I tried accessing to your admin account with Opera browser as you said but I still cannot access to your site: http://prntscr.com/mj1pwy
So I cannot check your issue. Hope that you will have another way to let me access to.

Thank you!

11

By: yame
a month ago Feb 10, 2019 at 07:28

Demo data import problem

By lakeshores in WordPressOcolus, Feb 18, 2019 at 15:15

Excuse me, could you please take some screenshots for your 3 issues? Then I will check faster
Thank you!

10

By: yame
a month ago Feb 23, 2019 at 14:39

I can´t install plugins

By Pukk4 in WordPressOcolus, Feb 22, 2019 at 21:57

I cannot reach into your admin account: http://prntscr.com/mtuhv2
Pls check and provide again. Provide me your FTP account also

Thanks!

3

By: yame
19 days ago Mar 6, 2019 at 03:01

DEMO IMPORT

By Lorozcoleon in WordPressOcolus, Feb 27, 2019 at 19:27

Still the same: http://prntscr.com/mwpgk8 I tried with the other computers and it does not work.

I guess your hosting is limiting some countries to be reached into your site. If that, pls ask again then un-block for Vietnam (if it is included in block list)
then let me know. I will try ...

5

By: yame
13 days ago Mar 12, 2019 at 09:13

Theme settings are not applying globally on pages.

By rigbmich in WordPressOcolus, Mar 3, 2019 at 18:19

So can you show me the bug that occurs on your site? The things that do not work in your site. We will fix all problems that related to the theme. And in case we cannot fix this, we will exchange again

Thanks!

7

By: yame
12 days ago Mar 13, 2019 at 02:12

The "Ocolus: Products" module does not work

By evZek in WordPressOcolus, Mar 12, 2019 at 17:49

I mean you should deactivate the plugin, then the products will show in your site

3

By: yame
11 days ago Mar 14, 2019 at 06:45

Page Speed Sucks

By ErnstAndersen in WordPressOcolus, Mar 13, 2019 at 11:40

Dear @ys21kft,

Thank you so much for providing the solution for this buyer. I really appreciate this

Dear @ErnstAndersen,
Please refer the solution that @ys21kft gave for you. Do it then let me know your result

Regards,
Yame

2

By: yame
5 days ago Mar 20, 2019 at 04:30

Products per row doesn't work

By jairo in WordPressOcolus, Mar 6, 2019 at 13:05

Thank you for providing account
I sent your issue to the coder also.
I will inform you when I get any his feedback
Thanks for your patience!

7

By: yame
3 days ago Mar 22, 2019 at 09:21

How to set off product categories description in menus ?

By jairo in WordPressOcolus, Mar 8, 2019 at 12:47

Yes I see.

Excuse me, but, unfortunately I do not see your attachment. So I am still quite confused for your issue. Could you please help me to explain through the screenshot? Then I will check faster

Thank you!

5

By: yame
3 days ago Mar 22, 2019 at 09:57

Demo import

By kiang in WordPressOcolus, Mar 20, 2019 at 00:48

Hi mate,

Currently I see that you are using another theme. Please help me to switch into my theme then take the screenshot for the error you see.
I will send to my coder then he will check for you

Regards,

3

By: yame
3 days ago Mar 22, 2019 at 08:31

Oculus WP: problem with product display

By catamedia in WordPressOcolus, Mar 23, 2019 at 08:38

Hi mate,

Please provide me your admin account. I would like to check in your site then will let you know the solution

Regards,
Yame

1

By: yame
16 hours ago Mar 25, 2019 at 04:09

Demo Import failed

By overkapacity in WordPressOcolus, Dec 25, 2018 at 07:20

How is your site now?
Do you need any assistance from support service?
If not, we will close this ticket. Please contact again with us when you have any problems,

Sincerely,
Yame

2

By: yame
a month ago Jan 26, 2019 at 01:36

Error with demo import

By ErnstAndersen in WordPressOcolus, Jan 14, 2019 at 09:09

I also helped you to config the site to be similar with demo. Please check your site then let me know your result

Regards,
Yame

3

By: yame
2 months ago Jan 16, 2019 at 03:29

How to minify js and css

By acksoft in WordPressOcolus, Jan 26, 2019 at 19:36

Hi mate,

My coder checked your attachment and he found out that: your site runs slowly just because of the first line (Grade = 0). It comes from your hosting, not comes from js and css. My theme is already minify all css and js (grade = 99)

So, please contact to ...

1

By: yame
a month ago Jan 29, 2019 at 03:07

Notify me when this product is in stock module

By acksoft in WordPressOcolus, Jan 23, 2019 at 21:35

Just translated the text in plugin toolkit of Loco.
Last time you had translated but it did not work. It's because you created the wrong file,
Now, do you need any assistance from us?

15

By: yame
a month ago Feb 1, 2019 at 18:33

Filters working BUT products fade away and has a lazy load

By destrukt_studio in WordPressOcolus, Feb 6, 2019 at 12:26

You're welcome :)
If you don't mind, I hope you can spend a little time to go to Themeforest then leave your best ratings with 5 stars for me.
It's really worth.
Thank you so much!

6

By: yame
a month ago Feb 11, 2019 at 16:05

Import sample data

By johnybe2003 in WordPressOcolus, Feb 8, 2019 at 15:14

Hi mate,

Pls check your site. The theme has been installed with all imported demo data with home 10.
Let me know if you want to edit anything

Regards,
Yame

5

By: yame
a month ago Feb 13, 2019 at 07:01

Filters don't work together

By baioni in WordPressOcolus, Feb 5, 2019 at 17:43

Hi mate,

I got feedback from the coder: He fixed this problem in plugin Toolkit. Pls delete then re-install again the plugin to check your problem

Hope that you will get the best result
Regards,
Yame

7

By: yame
a month ago Feb 19, 2019 at 08:47

Installation theme

By design82 in WordPressOcolus, Feb 16, 2019 at 18:17

When I installed the theme for you, I still see all required plugins. Then I processed to import the theme for you
Now your site is ready to work.
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars ...

7

By: yame
a month ago Feb 19, 2019 at 09:41

Oculus product : not working

By PierreNodles in WordPressOcolus, Feb 27, 2019 at 22:36

Okay. It is fine for now. All your products show now. Pls check your site again http://prntscr.com/ms6324

Regards,
Yame

3

By: yame
23 days ago Mar 2, 2019 at 08:21

How to remove the 'More Offers' Tab on single product

By CreativeMediaNI in WordPressOcolus, Mar 6, 2019 at 11:54

Hi mate,

This tab is generated by the vendor plugins. If you do not want to use this tab, you can disable one of these: Dokan or WCMarketPlace

Please do it then let me know your result

Regards,
Yame

1

By: yame
13 days ago Mar 12, 2019 at 01:33

One section is do not appeared in the Row.

By zinmin_soe in WordPressOcolus, Mar 11, 2019 at 08:37

Hi mate,

I check your site and see that you are activvating plugin WC WooCommerce. I deactivate this then now your products are displaying on your site

So if you do not need this, you can deactivate plugin
Regards,
Yame

1

By: yame
13 days ago Mar 12, 2019 at 16:36

Error Load Products

By demonkey in WordPressOcolus, Mar 4, 2019 at 09:24

You're welcome.

If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website https://themeforest.net/item/ocolus-multipurposes-woocommerce-theme/reviews/22962624. It's really very worth with me.

Thank you!

7

By: yame
10 days ago Mar 15, 2019 at 09:19

how to edit Home Page?

By Jugnujet in WordPressOcolus, Jan 5, 2019 at 15:21

I am sorry for this inconvenience.

But please give them the times to build. They are still trying to finish the process. I will inform you when these 2 home page are released

Thanks for your patience!

28

By: yame
4 days ago Mar 21, 2019 at 09:34

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