27 topics
TOPIC POSTS LAST POSTER
Remove Email List From Turan Newsletter Element

By jasonpel in WordPressTuran, Mar 5, 2018 at 19:17

Hope you be more patient to wait for us. We are trying to complete all projects.
Updating all problems will be done soon. For any information, I will inform you
Thank you!

11

By: yame
6 months ago Mar 23, 2018 at 02:44

Admin Error Log Notice

By jasonpel in WordPressTuran, Mar 15, 2018 at 18:48

I am still waiting for coder. Just because he checked on demo, and did not meet this issue.
So I think, it is better if you can provide your wp login + FTP.
He will check your site, and if he meets the problem as you told above, I will ask him ...

14

By: yame
6 months ago Apr 3, 2018 at 07:57

Having an issue removing the magnifying glass on products

By brynndustries in WordPressTuran, Aug 2, 2018 at 07:17

Hello,

I've replied for you in your another ticket. Please check it.
I will close this to control all your issues easily.

Best regards,
Yame

1

By: yame
2 months ago Aug 2, 2018 at 09:39

Product Category Sorting

By blackjedi in WordPressTuran, Aug 1, 2018 at 21:43

You forgot to provide me your admin account. Please provide this then my coder will check for you

3

By: yame
2 months ago Aug 3, 2018 at 00:27

Having trouble on Turian Theme Changing Featured Image Size

By brynndustries in WordPressTuran, Aug 14, 2018 at 03:43

Hi @brynndustries,

Your admin account is not correct. Please check it again.
And please take the screenshot for the issue you are talking about. I will check and give you the correct answer

Awaiting for your reply ...
Yame

1

By: yame
2 months ago Aug 14, 2018 at 09:28

Some problems

By benamor69 in WordPressTuran, Aug 21, 2018 at 18:25

Hi @benamor69,

Could you please provide me your admin + FTP account?
I would like to check your site then give you the correct answer

Awaiting for your reply ....
Yame

1

By: yame
a month ago Aug 22, 2018 at 00:32

Cannot Connect to Mail Chimp

By matta70 in WordPressTuran, Aug 23, 2018 at 09:09

Hi,

I see your issue. It occurs on demo also. We will update on the next update version.
I will inform you when the latest version is released.

Regards,
Yame

1

By: yame
a month ago Aug 24, 2018 at 09:49

change header image

By larosem in WordPressTuran, Aug 23, 2018 at 12:49

Hi @larosem,

I am not sure about the position that you said above. But if you want to change / replace the logo of theme, you can go to Theme Options > General > Main Settings to change
Or could you please mark on that position. Then I will give you the ...

1

By: yame
a month ago Aug 24, 2018 at 01:02

Forum Support

By misskittens in WordPressTuran, Aug 23, 2018 at 14:09

Excuse me, I do not understand you mean ...

5

By: yame
a month ago Aug 27, 2018 at 03:11

Theme installation problems

By moto-mate in WordPressTuran, Sep 17, 2018 at 14:36

The reason is that when we translate the demo data in another language to test without installing any translation plugin, the data will be cloned and as you see, it will be generated a name like ... FR (or something like that)
Don't worry, it does not affect to your site.
And ...

6

By: yame
28 days ago Sep 22, 2018 at 01:46

WPML translation

By stukkis in WordPressTuran, Sep 26, 2018 at 06:40

Hello,

When I tried to translate your menu items for Footer into Chinese http://prntscr.com/kzmhmu
it displays well in Chinese version http://prntscr.com/kzmhvp

Please check again then try for your site
Regards,
Yame

3

By: yame
22 days ago Sep 28, 2018 at 02:24

Purchase code not working

By renekuul in WordPressTuran, Sep 26, 2018 at 11:02

1. We also use WPML plugin for demo to use multi languages and currencies. This is the paid plugin so it will translate automatically for your site

2. If you want to change font for your site, you cannot change in Theme Options.
We used a lot of fonts for this ...

3

By: yame
23 days ago Sep 27, 2018 at 10:14

Russian language

By tolka5 in WordPressTuran, Oct 4, 2018 at 16:45

Okay, I will send to my coder and inform you when I get any feedback

15

By: yame
2 days ago Oct 18, 2018 at 07:31

Translation

By JuliaSea in WordPressTuran, Mar 28, 2018 at 23:03

Hello,

Sorry for delay. Could you please provide wp account?
Then we will show you the correct area

11

By: yame
5 months ago Apr 23, 2018 at 06:54

Outdated copies of WooCommerce template files

By Antenociti in WordPressTuran, Jun 12, 2018 at 13:21

Hello mate,

Please update your site with the latest version. It's available

Regards,
Yame

2

By: yame
4 months ago Jun 20, 2018 at 02:31

Product categories issues + images

By mlapointe in WordPressTuran, Jul 4, 2018 at 21:43

Hello,

My coder fixed successfully for you the bug on IE and Chrome. Please check it again
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.

Regards,
Yame

3

By: yame
3 months ago Jul 9, 2018 at 01:35

Theme options, widgets and personalization doesn't work

By faktykonopne in WordPressTuran, Jul 4, 2018 at 16:50

My coder fixed the bugs for you. Please check your site again.
If you are satisfied with our support, would you please spend a little time to give us a good review + 5 stars on website http://themeforest.net/downloads. It's really very worth with me.

Regards,
Yame

3

By: yame
3 months ago Jul 9, 2018 at 00:51

Error XX

By livas30 in WordPressTuran, Jul 5, 2018 at 20:26

I've got feedback. My coder has fixed this bug for you.
Please clear cache and check your site again

5

By: yame
3 months ago Jul 12, 2018 at 07:42

Footer only Code / WPBakery Page Builder Licence

By MJayOne in WordPressTuran, Aug 1, 2018 at 07:44

It's just the invitation to buy the plugin if you want to update automatically for your site.
Anyway, we update this plugin attached following the theme and it can fully meet all your requirements.

Hope that you will spend a little time then give the best rating for our team.
Thank you!
Yame

3

By: yame
2 months ago Aug 2, 2018 at 00:57

Having an issue removing the magnifying glass on products

By brynndustries in WordPressTuran, Aug 2, 2018 at 07:17

Hello,

- To disable Quick view, from Dashboard, please enter to: YITH Plugins > then un-tick for Quick view box, the quick view icon will disappear on front end

- "instant redirect to checkout when a product is added to cart.": This belongs to customized work, support forum cannot solve this, mate
Anyway, ...

7

By: yame
2 months ago Aug 3, 2018 at 07:32

Customize Bar black bars

By MJayOne in WordPressTuran, Aug 2, 2018 at 16:44

Hello,

Here I would like to show you the code to change color for these positions. Please try and let me know your result:
- Bar 1
.header-top-message,
.header-block-text{
background-color: #111111;
}

- Bar 2:
.header-top-message,
.header-block-text{
background-color: blue;
}

Anyway, If you are satisfied with our support, would you please spend a little time to give us a good ...

1

By: yame
2 months ago Aug 3, 2018 at 07:41

Edit the pop using Turan

By mcline23 in WordPressTuran, Aug 22, 2018 at 18:05

Hi @mcline23,

I see your issue. The problem is that you still do not enable the Editing with WPBakery Page Builder mode.
Please negative to WPBakery Page Builder > Role Manager > Select Post type is Custom then tick on the boxes of pages that you want to edit
http://prntscr.com/klv8g1

If you are satisfied ...

1

By: yame
a month ago Aug 23, 2018 at 03:22

VC Error

By livas30 in WordPressTuran, Aug 31, 2018 at 17:43

Hello,

My coder has fixed the bug for your site. Please check it again
If you have other questions, do not hesitate to contact with me.
Could you go here: http://themeforest.net/downloads then rate me a good review + 5 stars please? It's really very worth with me.

Thank you very much!
Best regards,
Yame

9

By: yame
a month ago Sep 5, 2018 at 08:44

setup related products, cross sells and up sells

By stukkis in WordPressTuran, Sep 27, 2018 at 04:35

Hi @stukkis,

1) where can I ermine which products display under "Related products" in the single product view: The Related products will be displayed when they have the same category.

2) how to perform that cross sells and up sells products are visible? When you are editing a product, scroll down ...

1

By: yame
23 days ago Sep 27, 2018 at 08:20

Custom Menu short code to build mega menu

By jencor in WordPressTuran, Sep 27, 2018 at 11:26

Hello mate,

Please refer this link to understand about all shortcodes of Turan theme
https://help.kutethemes.net/docs/turan/shortcodes/

If you have any questions, please let me know. I will help you.
If you are satisfied with this theme as well as with this support, hope that you will spend a little time to go to Themeforest then ...

2

By: yame
22 days ago Sep 28, 2018 at 00:30

Settings in the header section

By Attila_Kis in WordPressTuran, Oct 7, 2018 at 14:43

Good morning Attila Kis,

In case, you want to put link for header-tab-login section, it is impossible. But the theme supports for setting form to create a new account. Please go to WooCommerce > Settings then tick on these boxes http://prntscr.com/l3dbai
Then you will have this form: http://prntscr.com/l3dbwj

In case, you want to ...

1

By: yame
12 days ago Oct 8, 2018 at 00:59

WPBakery Page Builder, Footer, Menu, Pages Settings

By Jack-Jumper in WordPressTuran, Oct 18, 2018 at 02:39

You're welcome :)

Hope that you will rate 5 stars for me on Themeforest. For any questions, pls let me know

Yame

3

By: yame
2 days ago Oct 18, 2018 at 06:49

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