• Customer

    Blank page after saving menu item or product, problem with drag drop menu

    Posted by: emium7 Jun 11, 2018 at 11:00 (11 days ago)
    Hi, I have a problem with your theme. I have installed PrestaShop and your London stars theme. I have 2 issues:
    - After the theme installation there is a problem to save the new menu item or new product. After clicking SAVE button (new category or new product) blank page appears - NO REDIRECTION to category or product view. By ckliking back several times i can see that a new menu item or new product have been saved. But The system cannot redirect me after saving as usual to product or category catalog. After debug mode ON, everything works.

    - second issue. It`s not possible to change the positon of items in the main menu as you described. Drug and drop works but without saving the items.

    Thank you for help in advance.

  • Supporter

    Posted by: yame, Jun 13, 2018 at 03:00 (9 days ago)

    Hi @emium7,

    Your web account cannot access to. FTP is ok.
    Please check it and provide again. And if it is possible, please take the screenshots for all your issues. It will better for me to check

  • Customer

    Posted by: emium7, Jun 13, 2018 at 11:15 (9 days ago)

    Try now to access the admin. I think it works now. Same login and pass.

    New info: The problem with saving items and categories is in Fashion Flexible Custom Module. Now we turn off this model and everything works. I think it will help you. Screen shots with blank page i think can not help you.
    Go to-> Catalog -> Categories -> Add new Category. wright anything in field NAME and try to save. You will see the blank page. But category will be created. Just no redirection back to Categories page.
    The same with Products. Create new product -> Enter name and other necessary info and click save. You will see The blank page.

    Second problem with drug and drop menu. Modules and services -> Fashion - Advanced Top menu -> Main menu section. When trying to change position (drag and drop menu item) NO SAVING.

    Hope will help you to resolve this problems.
  • Supporter

    Posted by: yame, Jun 14, 2018 at 08:12 (8 days ago)

    OK I am clear your issues.
    I sent to my coder already and please wait for him. I will inform you when I get any his feedback
  • Supporter

    Posted by: yame, Jun 15, 2018 at 01:54 (7 days ago)

    Hello mate,

    Please check your site again. My coder has fixed all for you
    Check and tell me your result

  • Customer

    Posted by: emium7, Jun 15, 2018 at 09:51 (7 days ago)

    I think thats ok now. Thank you. Today i receive an email from theme forest that your template have been updated. Is this update including something new or just this bug fix?
    If i want to reinstall London Stars template i have to use new version of it from the theme forest am i right?

    And i have one more question.
    Home page of London stars. Main banner slider are uploading too slow. When i type ermio.eu i see the hole web but it takes up to 5 sec to show main banner slideshow. Any solutions to accelerate uploading of this banner slideshow? There is just 3 foto cca 140 kb. Not so much. In other prestashop templates it takes about 1 sec.
    Thank you in advance.
  • Supporter

    Posted by: yame, Jun 16, 2018 at 08:28 (6 days ago)

    For your new question, I discussed to my coder, and he said that the speeding depends on the networks. This is also the default module of Prestashop so we can not intervene to this.
    Hope you can understand for this
    Thank you!


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