• Customer

    Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.

    Posted by: Wallice May 21, 2018 at 13:58 (a month ago)
    Hello,

    I'm having major issues with the theme. When I activate the Turan Toolkit plugin and try to update a page I get this error:

    "Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.''

    Do you know how I can fix this please?

    Thank you,

    Jamie

  • Customer

    Posted by: Wallice, May 21, 2018 at 14:08 (a month ago)

  • Customer

    Posted by: Wallice, May 21, 2018 at 14:17 (a month ago)

  • Supporter

    Posted by: yame, May 22, 2018 at 07:19 (a month ago)

    Hi Jamie,

    I checked your issue you talked above.
    I tried as yours with the page About us (for example) and I did not see the error as you said. Or please take the screenshots. I will easily to understand you

    Waiting for your reply ...
    Yame
  • Customer

    Posted by: Wallice, May 22, 2018 at 10:36 (a month ago)

    Hello Yame,

    I have attached a screenshot of the error i am receiving.
    This error appears when the Turan Toolkit plugin is activated and I try to edit a WPBakery Page Builder element in the backend editor of a page.
    If i deactivate the Turan Toolkit plugin and attempt to edit an element in the backend editor, it works perfectly fine.
    This leads me to believe the Turan Toolkit plugin is conflicting with something, what could this be?

    Cheers,
    Jamie
  • Supporter

    Posted by: yame, May 23, 2018 at 01:00 (30 days ago)

    Ahh I see. I tried adding one more shortcode when plugin is being activated and it took a short time for loading with the Lost connection message then it had done. When deactivating the plugin, I did not see the same.
    I will send to my coder to check and inform you when he has the answer for me
    Thanks for your patience!
  • Customer

    Posted by: Wallice, May 23, 2018 at 13:12 (30 days ago)

    okay thank you, how long will that approximately take?

    Cheers,
    Jamie
  • Supporter

    Posted by: yame, May 24, 2018 at 01:50 (29 days ago)

    I already sent to my coder and he will check as soonest as possible.
    Just because we have a lot of requirements. Don't worry. I will ask him to check soon and inform you when I get any his feedback
  • Customer

    Posted by: Wallice, May 25, 2018 at 10:04 (28 days ago)

    Thank you Yame.

    We have a deadline to get the new website complete and every day that goes past with this problem is another day developing that we lose. If the coder can't fix this soon, we will have no choice but to look for another theme and ask to be refunded.

    I don't to go down that route as this theme would be perfect for what we want to achieve.

    I hope that your coder gets back to us soon.

    Have a lovey day.

    All the best,

    Jamie
  • Supporter

    Posted by: yame, May 28, 2018 at 07:42 (25 days ago)

    Hello Jamie,

    My coder found out the reason why you have this error.
    It was caused by Yoast SEO plugin. The problem is on the configuration of this plugin. You can check again

    Regards,
    Yame
  • Customer

    Posted by: Wallice, May 29, 2018 at 09:14 (24 days ago)

    Hello Yame,

    I have disabled the Yoast SEO plugin yet I am still receiving the error?
    I have also noticed the site runs extremely slow when both the Turan Toolkit and WPBakery Page Builder plugins are activated. Are these plugins incompatible with each other?

    Regards,
    Jamie
  • Supporter

    Posted by: yame, May 30, 2018 at 08:36 (23 days ago)

    My coder checked your site again and he saw that Yoast SEO plugin had been removed. And he tested by adding something on any pages, it works perfectly.
    For site runs slowly, it depends on many reasons. As we test demo site, it has the best result. We tried to optimize the theme.
    It maybe caused by hosting, server, ...
  • Customer

    Posted by: Wallice, Jun 6, 2018 at 11:14 (16 days ago)

    Hello Yame,

    After trying to develop a company website using this theme, I have encountered nothing but issues with it. The deadline for completion of this website has been jeopardised because of these issues. The theme causes our site to run extremely slow, visual composer does not work properly and the Turan Toolkit is full of bugs. I would also deem the support received as inadequate since the issues have not been resolved.

    I am therefore requesting for a refund of the theme as it does not provide the functions promised and does not meet the companies needs.
    How do you suggest we proceed?

    Regards,
    Jamie
  • Supporter

    Posted by: yame, Jun 8, 2018 at 03:28 (14 days ago)

    Dear Jamie,

    I am so sorry to hear about that. I really don't want this inconvenience occurs on your site.
    I supported for many of clients and their sites do not meet the same issues.
    I think with any troubles, you can should send me here then I will help you. Everything related the theme, we will support for you.
    Now you can list all the remain issues that persist on your site then we will check

    Waiting for your feedback ....
    Yame
  • Customer

    Posted by: Wallice, Jun 13, 2018 at 16:06 (8 days ago)

    Hello Yame,

    I am no longer using the Turan Theme and have resorted to using a different theme. I am therefore requesting for a refund as the theme does not provide the functions promised.
    How do I go about receiving a refund?

    Regards,
    Jamie
  • Supporter

    Posted by: yame, Jun 14, 2018 at 01:41 (8 days ago)

    I am sorry about this.
    You can ask for the refund via this email: kutethemes@gmail.com

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