• Customer

    The module "Ovic Register Newsletter Module" is not working

    Posted by: Pepaloves May 15, 2018 at 11:25 (a month ago)
    The module "Ovic Register Newsletter Module" is not working, when you introduce your email nothing happens.

  • Supporter

    Posted by: yame, May 16, 2018 at 09:24 (a month ago)

    Hi Pepaloves,

    Could you please provide us your back end account + FTP. We would like to check your site then give you the correct answer

    Waiting for your reply ...
    Yame
  • Customer

    Posted by: Pepaloves, May 18, 2018 at 09:16 (a month ago)

    Also I’ve a big problem with loading time when I try to open a category, for example this page https://pepaloves.com/es/27-ropa take to open about 25 seconds. We’ve been checking everything and finally my programer told me that when you open a category LEKA theme charge all the products in the category, not just the 12 product of the page. Please check it ASAP, we are very worried about this. Thank you.
  • Customer

    Posted by: Pepaloves, May 20, 2018 at 07:08 (a month ago)

    Hello. The performance problem is fixed. Finally it´s database problem. We still have the problem with "Ovic Register Newsletter Module", it´s not working, when you introduce your email nothing happens. Thank you.
  • Supporter

    Posted by: yame, May 21, 2018 at 02:18 (a month ago)

    Could you please tell me which version you are using for your theme? Because I see on your site, it's 1.0.
    If that, it's too old and you should update on the latest version. And if your issue still persists, pls tell me, I will check for you
  • Customer

    Posted by: Pepaloves, May 28, 2018 at 10:24 (25 days ago)

    the theme version is 1.4.9 but the "ovic register news..." is 1.0. Can I update just the module ovic newsletter? How can I update it?
  • Supporter

    Posted by: yame, May 30, 2018 at 08:51 (23 days ago)

    Please check your site again. My coder has fixed this issue for your site.
    Please clear cache of your browser then check. You do not have to update module just because we don't update modules. If there is any updates, we just fix in module / files then update version of theme, not module
  • Customer

    Posted by: Pepaloves, Jun 4, 2018 at 10:35 (18 days ago)

    Hi. It´s still not working. I can´t change the image from my backoffice/modules and doesn´t mind the text I indicate in backoffice, them always appear the same text in the pop up.
  • Supporter

    Posted by: yame, Jun 7, 2018 at 07:15 (15 days ago)

    OK let my coder checks it then I will inform you
  • Customer

    Posted by: Pepaloves, Jun 11, 2018 at 12:18 (11 days ago)

    Any news?
  • Supporter

    Posted by: yame, Jun 14, 2018 at 08:14 (8 days ago)

    I am still waiting for my coder's feedback. Just because he is trying to check the error
    I will inform you whenever I get his reply
    Thanks for your patience!
  • Supporter

    Posted by: yame, Jun 16, 2018 at 02:11 (6 days ago)

    Hello,

    Please check again your site.
    Newsletter popup works well when you switch languages.

    Tell me your result ..
    Yame

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