• Customer

    problem with sending notification messages

    Posted by: Borisychev Apr 15, 2018 at 18:11 (4 days ago)
    Hello,website does not send notification messages to clients,I also don not get such messages from them(which notice me about new orders,order changing and so on.)
    When i try to send a message from "Orders" in Woo,nothing happens-message does not send.
    When client made an order,he should get a message with infroramtion about his order-it was earlier,but now it does not work.
    Could you help me?

  • Supporter

    Posted by: yame, Apr 16, 2018 at 02:13 (4 days ago)

    Hello,

    Please re-provide me your wp login + FTP account, I will check for you

    Regards,
    Yame
  • Customer

    Posted by: Borisychev, Apr 16, 2018 at 07:41 (3 days ago)

    Ok
  • Supporter

    Posted by: yame, Apr 16, 2018 at 07:55 (3 days ago)

    I cannot access to your wp
  • Customer

    Posted by: Borisychev, Apr 16, 2018 at 09:17 (3 days ago)

    Oh,sorry
    I will fix
  • Supporter

    Posted by: yame, Apr 17, 2018 at 01:08 (3 days ago)

    ok mate, I sent your accounts to my coder and he will check it.
    I will inform you when I got his feedback
  • Customer

    Posted by: Borisychev, Apr 17, 2018 at 10:43 (2 days ago)

    thank you
  • Supporter

    Posted by: yame, Apr 18, 2018 at 01:18 (2 days ago)

    Hello,

    My coder checked your site.
    And when he tried changing the Email sender (replaced into our email) and I also got the return email after finishing an order.
    You can see in my attachment.
    With your email address, I think that this is the hosting email do the order cannot send any emails. Try with xx@gmail.com and see the result

    Regards,
    Yame

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