• Customer

    check out botton error

    Posted by: lidiamm Mar 1, 2018 at 10:04 (2 months ago)
    Good morning

    We have detected an error in the check out botton (cart window) in Samsung tablet and some Iphone models. The botton doesn't appear completely and hardly works. Please see the capture attached. As you can see only appears "tramitar" instead of "tramitar pedido".

    Thank you in advance.


  • Customer

    Posted by: lidiamm, Mar 2, 2018 at 13:53 (2 months ago)

    I still see errors. Please compare the site in ipad vs Samsung tablet.
    In vertical view botton is not complete. In horizontal view, even doesn't appear.
    Please see document attached
  • Customer

    Posted by: lidiamm, Mar 7, 2018 at 07:39 (2 months ago)

    Good morning,
    I am sorry but there are still mistakes, still not working well. Please see the photo attached.

  • Customer

    Posted by: lidiamm, Mar 14, 2018 at 15:32 (2 months ago)

    Good morning,
    thank you for your quick answer.

    Could your developer fix the site for mobiles and tablets so the cart appears like in pc's and laptops? Now in mobiles and tables, you don't see the cart unless you go up and it is very confusing because sometimes when you make a purchase you don't know where the cart is.

    Please try to buy a "pack supertratamiento african experience" in a mobile and you understand what I am trying to explain.
    Please see the doc I attached.

    Thanks in advance.
  • Supporter

    Posted by: yame, May 7, 2018 at 08:59 (15 days ago)

    How's your site? Have you solved these problems yet? please connect to us if you need help.
  • Customer

    Posted by: lidiamm, May 8, 2018 at 08:34 (14 days ago)

    At this moment, the solution is fine but not perfect. Let me explain.
    When you buy using a laptop, the basket apears inmediately in the right side of the screen which is PERFECT.
    When you buy using mobiles and tablets, the basket apears at the top of the website. This create a little confusing situation because when you buy a product suddenly all turns grey and you don't see what happens unless you go to the top of the website and then see the basket. Please try to buy a "pack supertratamiento african experience" with your mobile so you will understand what I'm trying to explain.
    Please see image attached.

    It would be perfect if the client could see the basket without have to move throughout the website.




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