• Customer

    Featured Product Images not Displaying

    Posted by: creativecaravan Feb 16, 2018 at 17:53 (3 months ago)
    The featured product images have stopped displaying on the product detail pages. The images display on the product category pages but not the product detail pages. When I look at the html code there is no image path in the img src code.

    Any images added to the product gallery section display but not the main featured product image.

    This seemed to start occuring towards the beginning of February. It does not affect older products just newly added products.

  • Customer

    Posted by: creativecaravan, Feb 23, 2018 at 14:38 (2 months ago)

    Thanks. Should I add the product-image.php file to my child theme so it doesn't get overwritten by the parent file?
  • Customer

    Posted by: creativecaravan, Feb 27, 2018 at 14:27 (2 months ago)

    Hi,

    This problem seems to have re-occurred again but this time on some of the product selecition pages. For example - https://www.poaracing.co.uk/product-category/mx-parts/intake-exhaust/air-filters-intake-exhaust/honda-air-filters/ and https://www.poaracing.co.uk/product-category/mx-parts/bodywork/

    It doesn't seem to affect the product detail pages and doesn't affect all product category pages.

    Andy
  • Customer

    Posted by: creativecaravan, Mar 1, 2018 at 15:03 (2 months ago)

    We have come across one more problem with the product thumbnails.

    If you look at this example page - https://www.poaracing.co.uk/product-category/motocross-gear/motocross-boots/ - some of the images are cropped. Last year we changed it so that the product thumbnails would not crop. These cropped products seem to have been added at some point last year (so not recently).

    If I download a copy of the large preview image of the featured product image, then remove the current featured product image and re-upload it, then the product thumbnail that is displayed is correct and shows the full uncropped product.

    I've tried to regenerate the thumbnails but this does not clear the issue. It looks like the 300x300 thumbnail sized image is associated with the featured product image.

    Is there a way to fix this cropping issue so that the uncropped version of the featured product image is displayed on the product category pages instead of the cropped 300x300 version? Or is it going to be a case of going through the products one by one and correcting them individually?

    It doesn't happen for all products.
  • Customer

    Posted by: creativecaravan, Mar 5, 2018 at 09:59 (2 months ago)

    Hi,

    I followed your instructions in the screenshots but it didn't seem to work.

    When I changed the settings as per your screenshots and regenerated the thumbnail, nothing changed - the product thumbnail was still cropped. This was still the case when I re-uploaded the image.

    When I changed the woocommerce setting back to the uncropped option then regenerated the thumbnail, again nothing changed. However, when I re-uploaded the image the product thumbnail did not crop.

    Do you think it is going to be the case that I need to re-upload all products that have cropped product thumbnails? Or is there an option I can run that will automatically fix this?

    Regards,
    Andy

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