Support Service will Close for Lunar New Year

From: 11th February, 2018 to 20th February, 2018
We will re-open: 21st February, 2018
  • Customer

    Logo area needs modification

    Posted by: ba7bu Feb 6, 2018 at 14:05 (11 days ago)
    Hi,
    My logo is not fit with your proportions because it has a different width-height ratio. I resized the image to many times but the logo is not aligned with the header.

    Can you please guide me how to solve this issue?
    the site is on the coming soon page.

    Thank you in advance.

  • Supporter

    Posted by: yame, Feb 7, 2018 at 01:28 (10 days ago)

    Hello ba7bu,

    Hope you are fine.
    I've checked your back end in order to try to upload logo image, however I cannot see your Theme Options.
    Please provide the full permission so that I can check

    Waiting for you...
    Regards,
    Yame
  • Customer

    Posted by: ba7bu, Feb 7, 2018 at 08:51 (10 days ago)

    Thank you for your reply,
    I'm sorry for that. I have changed the user role and now should be fine.
  • Supporter

    Posted by: yame, Feb 8, 2018 at 04:00 (9 days ago)

    Still there. I cannot access to :(
    I go to the new URL and enter the user name + pw you provided in box.
    It's still wrong :( Please tell me another way?
  • Customer

    Posted by: ba7bu, Feb 8, 2018 at 10:15 (9 days ago)

    please check again.
  • Customer

    Posted by: ba7bu, Feb 8, 2018 at 10:16 (9 days ago)

    I'm completely sure that the role set as administrator.
  • Customer

    Posted by: ba7bu, Feb 8, 2018 at 10:21 (9 days ago)

    and here is the link for wp-admin
    https://www.trustsouq.com/wp-admin/
  • Customer

    Posted by: ba7bu, Feb 9, 2018 at 01:42 (8 days ago)

    please check again
  • Supporter

    Posted by: yame, Feb 9, 2018 at 02:01 (8 days ago)

    Yes, the new one is correct. I will send to my coder and he will check
    I will inform you when he has any feedback
  • Supporter

    Posted by: yame, Feb 9, 2018 at 02:35 (8 days ago)

    Hello,

    Please check your site again. We fixed this successfully

    Regards,
    Yame
  • Customer

    Posted by: ba7bu, Feb 10, 2018 at 12:49 (7 days ago)

    Done yes, thanks.
  • Customer

    Posted by: ba7bu, Feb 10, 2018 at 12:58 (7 days ago)

    I have another issue after I updated the Woocommerce plugin about the WooCommerce template files. please check the attached pictures.
    they said Your theme (Worldmart) contains outdated copies of some WooCommerce template files. (check with the author of the theme.)
    here is another pic of the system status page.
    https://ibb.co/nbVVRS

    I have sent you before my login information and its the same login information as it is.

    thank you in advance.
  • Supporter

    Posted by: yame, Feb 15, 2018 at 07:09 (2 days ago)

    Hello,

    All issues related to WooCommerce templates we will fix on next version.
    If you are in an emergency we can update for you

    Regards,
    Yame

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