• Customer

    Logo area needs modification

    Posted by: ba7bu Feb 6, 2018 at 14:05 (3 months ago)
    Hi,
    My logo is not fit with your proportions because it has a different width-height ratio. I resized the image to many times but the logo is not aligned with the header.

    Can you please guide me how to solve this issue?
    the site is on the coming soon page.

    Thank you in advance.

  • Supporter

    Posted by: yame, Feb 7, 2018 at 01:28 (3 months ago)

    Hello ba7bu,

    Hope you are fine.
    I've checked your back end in order to try to upload logo image, however I cannot see your Theme Options.
    Please provide the full permission so that I can check

    Waiting for you...
    Regards,
    Yame
  • Customer

    Posted by: ba7bu, Feb 7, 2018 at 08:51 (3 months ago)

    Thank you for your reply,
    I'm sorry for that. I have changed the user role and now should be fine.
  • Supporter

    Posted by: yame, Feb 8, 2018 at 04:00 (3 months ago)

    Still there. I cannot access to :(
    I go to the new URL and enter the user name + pw you provided in box.
    It's still wrong :( Please tell me another way?
  • Customer

    Posted by: ba7bu, Feb 8, 2018 at 10:15 (3 months ago)

    please check again.
  • Customer

    Posted by: ba7bu, Feb 8, 2018 at 10:16 (3 months ago)

    I'm completely sure that the role set as administrator.
  • Customer

    Posted by: ba7bu, Feb 8, 2018 at 10:21 (3 months ago)

    and here is the link for wp-admin
    https://www.trustsouq.com/wp-admin/
  • Customer

    Posted by: ba7bu, Apr 4, 2018 at 09:34 (a month ago)

    Hi Dear, could you please delete the above message or hide it because it's showing on google when i'm searching using my domain name.
    so if it possible to delete the whole ticket?
    thank you.
  • Customer

    Posted by: ba7bu, Feb 9, 2018 at 01:42 (3 months ago)

    please check again
  • Supporter

    Posted by: yame, Feb 9, 2018 at 02:01 (3 months ago)

    Yes, the new one is correct. I will send to my coder and he will check
    I will inform you when he has any feedback
  • Supporter

    Posted by: yame, Feb 9, 2018 at 02:35 (3 months ago)

    Hello,

    Please check your site again. We fixed this successfully

    Regards,
    Yame
  • Customer

    Posted by: ba7bu, Feb 10, 2018 at 12:49 (3 months ago)

    Done yes, thanks.
  • Customer

    Posted by: ba7bu, Feb 10, 2018 at 12:58 (3 months ago)

    I have another issue after I updated the Woocommerce plugin about the WooCommerce template files. please check the attached pictures.
    they said Your theme (Worldmart) contains outdated copies of some WooCommerce template files. (check with the author of the theme.)
    here is another pic of the system status page.
    https://ibb.co/nbVVRS

    I have sent you before my login information and its the same login information as it is.

    thank you in advance.
  • Supporter

    Posted by: yame, Feb 15, 2018 at 07:09 (3 months ago)

    Hello,

    All issues related to WooCommerce templates we will fix on next version.
    If you are in an emergency we can update for you

    Regards,
    Yame
  • Customer

    Posted by: ba7bu, Apr 4, 2018 at 10:22 (a month ago)

    Hi Dear, is it possible to delete the whole ticket? because it's shown my domain name when i search on google.
    thank you.
  • Supporter

    Posted by: yame, Apr 5, 2018 at 03:19 (a month ago)

    OK mate. I will close this ticket and please check again. If it still shows your domain (even when it is closed), I will ask the Admin to delete all your closed ticket

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