Support Service will Close for Lunar New Year

From: 11th February, 2018 to 20th February, 2018
We will re-open: 21st February, 2018
  • Customer

    Can't change images on Slider Revolution. Instagram vidget don't work. Some questions with translation.

    Posted by: Lenokombinat Feb 5, 2018 at 09:22 (12 days ago)
    a) Do nothing when I try to change images on demo slider in Slider Revolution, same thing with adding images to new slider(img1);
    b) I configured Instagram vidget (token taken properly), but there is a message in widget side "No user ID specified.";
    c) Can I customise categories in Category Merci - Product filters?
    d) Where I can translate Merci - Product filters?
    e) When I use Merci - product filter, it works only when showing first page, when I press "More" button, filter resets;
    f) Where I can configure shop items image properties? I need to disable cuting image borders(img_cuted)
    With the best regards, Tatiana

  • Supporter

    Posted by: hoangthikhanhbg, Feb 6, 2018 at 02:19 (11 days ago)

    Hi there,

    1. I have fixed, please recheck your site.
    2. You can get token follow all images: -
    - Login IG =>

    3. Can you attached the links or the screenshots and send them to me. So sorry but i still not yet understand your request.
    4. You can download and install the Loco Translate plugin on your site. Then you can use this plugin to translate anything what you want. It is a plugin for free.
    5. I checked I realized that it still works well.
    6. You can do follow this image:

    Recontact me if you need help!
  • Customer

    Posted by: Lenokombinat, Feb 6, 2018 at 07:49 (11 days ago)

    Thank you for quick response and quick solutions!
    About 3 :
    I just want to disable some categories in filter like in image
  • Supporter

    Posted by: hoangthikhanhbg, Feb 6, 2018 at 09:15 (11 days ago)


    My developer said you only can disable some categories in filter like the attached image when you delete them (all categories which you don't wanna display).
    Do you wanna remove them?

  • Customer

    Posted by: Lenokombinat, Feb 6, 2018 at 12:15 (11 days ago)

    Sorry, but I need them. As an alternative: can I sort categories in Dropdown selector?
  • Supporter

    Posted by: hoangthikhanhbg, Feb 7, 2018 at 01:09 (10 days ago)

    Hi there,

    I'm so sorry too but you can't un-display the categories which you still need them to use. The default settings of theme don't allow that.
    What wrong with them? Why do you wanna remove them?
  • Customer

    Posted by: Lenokombinat, Feb 7, 2018 at 07:27 (10 days ago)

    There are to many items for one filter. It would be better to organise subcategories like this:
  • Supporter

    Posted by: hoangthikhanhbg, Feb 7, 2018 at 08:35 (10 days ago)

    Hi there,

    We will change for your site but you have to Customize Service. You can come here to Customized Services:

  • Customer

    Posted by: Lenokombinat, Feb 16, 2018 at 07:44 (a day ago)

    Hi there.
    Last question:
    When I change the order of the colours or sizes, it changes in the filter, but after changing the order of the categories, it remains unchanged.


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