• Customer

    Complete WEBSITE CORRUPTED AFTER INSTALLING TURAN

    Posted by: LittleBeautifuls Jan 27, 2018 at 17:41 (4 months ago)
    I bought this theme thinking it was going to work correctly from the start, I installed the theme, and it completely corrupted the website we lost all WooCommerce Products and we had to ring up our hosting provider in order to get it restored (which costed alot!) I would like a full-refund on this purchase.

    I am asking for a full refund due to the following issues below-
    -Corrupting the complete website
    -Removing ALL WOOCOMMERCE PRODUCTS
    -Us having to pay our hosting service to get a restore
    -LOSS OF SALES
    -Having to redesign the whole website back to it's previous design
    -Having to recode functions and CSS Snippets back into the website

    The below photo shows after the store was restored back to the previous design, this is what it left us with, we had to resign everything from scratch which also costed us!

    I would like this issue resolved

  • Supporter

    Posted by: yame, Jan 30, 2018 at 04:27 (4 months ago)

    Hello LittleBeautifuls,

    Follow with your requirements above, I tried to install the theme again in my test site, and I still installed successfully without meeting any trouble.
    So it is quite wired when you lost all your data after uploading theme.

    Please let me check your site then help you to solve this problem. You can provide your login account again + FTP. We will check then help you.
    Looking forwards to getting back your reply.
    Regards,
    Yame
  • Customer

    Posted by: LittleBeautifuls, Mar 12, 2018 at 17:52 (3 months ago)

    Can you check the latest info in the "Secret Information" tab please, I've provided all new login details

    Thank you
  • Customer

    Posted by: LittleBeautifuls, Mar 12, 2018 at 17:36 (3 months ago)

    No problem, I did send the admin login details on the secret infomation
  • Supporter

    Posted by: yame, Mar 14, 2018 at 07:10 (3 months ago)

    Hello,

    I see that you installed the theme and now your site is quite similar with demo.
    Do you need any assistance in this ticket? Please let me know and I will help you

    Regards,
    Yame
  • Customer

    Posted by: LittleBeautifuls, Mar 14, 2018 at 16:10 (3 months ago)

    Some of the products aren't there that was there before, and alot of the items have photos missing too, we also have had to re-enable the old theme because the new theme was taking far too long to load the website
  • Supporter

    Posted by: yame, Mar 20, 2018 at 02:30 (3 months ago)

    The theme is automatized so it can load correctly.
    Perhaps you are using any plugins so that it is compatible with the theme.
  • Customer

    Posted by: LittleBeautifuls, Apr 5, 2018 at 13:32 (2 months ago)

    I'd like a refund as I have not used this theme once and when i have its corrupted everything
  • Customer

    Posted by: LittleBeautifuls, Apr 15, 2018 at 22:13 (2 months ago)

    Any update on this situation?
  • Supporter

    Posted by: yame, Apr 21, 2018 at 02:16 (2 months ago)

    Dear mate,

    I'm so sorry if our theme does not make you happy, but can you tell me what is your specific problems? We will find the solutions and If we cannot handle it, we will refund the money for you.

    Best Regards,

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