• Customer

    Order Mail Problem

    Posted by: gcharbit Jan 18, 2018 at 14:47 (3 months ago)
    Hi Yame,
    It's along time...
    First, I whish you an Happy New Year 2018...

    I have a problem concerning the email sending after an order has been paid.
    The customer the order confirmation but the Product line is empty.

    The website is not inline and I Haven't noticed it.

    I haven't modified any file.

    Could you check if your version works and if there was a fix about it ?


    Please, could you transfer to the customize service if you don't have any solution ?


  • Supporter

    Posted by: yame, Jan 19, 2018 at 09:39 (3 months ago)

    Hello Gilles ,

    I've tested your site and tried to buy a product. Then I got this email.

    It seems that all features of product show correctly in my email

    Can you check it again?

  • Customer

    Posted by: gcharbit, Jan 31, 2018 at 22:45 (2 months ago)

    Hi Yame,

    Yes. Thanks.

    I added some missing Prestashop files in the French version....

    By the way, I'm sorry, but I have some problems with the "Ovic - Categories size chart"

    In the module config, I chose the attribut and catgegory but I can't find where to insert the Size Chart picture.

    I'm sure you could help ...



  • Supporter

    Posted by: yame, Feb 1, 2018 at 03:54 (2 months ago)

    Hello Gilles,

    You need select the nearest category with detail product, then add an image to describe for your size chart.
    Please see my attachment below. It's mine.

  • Customer

    Posted by: gcharbit, Feb 1, 2018 at 13:48 (2 months ago)

    Hi mate,

    Thanks. That's what I did, but....
    I don't see any way to insert my size chart content (cf. see attached file)

    I reinitialized the module but nothing changed...

    Help !
  • Supporter

    Posted by: yame, Feb 5, 2018 at 03:55 (2 months ago)

    I sent to my coder already and I am waiting for him.
    I will inform you when I get his feedback
  • Customer

    Posted by: gcharbit, Feb 5, 2018 at 14:07 (2 months ago)

    Thanks a lot


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