• Customer

    Posted by: mandarinka91, Jan 8, 2018 at 05:45 (3 months ago)

  • Supporter

    Posted by: Kazim Vu, Jan 8, 2018 at 09:08 (3 months ago)

    Hi mandarinka91
    In your case, please update to the latest theme version, it's version 1.1.3 and let me know your results. If you have other questions, do not hesitate to contact with me.
    Thank you and Have a great day!
  • Customer

    Posted by: mandarinka91, Jan 8, 2018 at 15:03 (3 months ago)

    please tell me how i can update theme? P.S. I don't use child theme
  • Supporter

    Posted by: Kazim Vu, Jan 9, 2018 at 00:56 (3 months ago)

    Good morning
    To update the FastShop theme:
    Step 1: Backup your site( Include codes + Database)
    Step 2: From the dashboard>>Appearance>>Theme, you need to activate the default template( Ex; Twenty Seventeen theme)
    ( you can refer this document, it's the same http://test.kutethemes.net/koolshop_doc/#mazanoupdate)
    Step 3: Click on FastShop and then click Delete( look down in the right). NOTE: DO NOT delete the FastShop-Child
    Step 4: Return the dashboard choose Plugins then deactive the FastShop Toolkit, Slider Revolution, WPBakery Visual Composer and delete them.
    Step 5: Return the Appearance menus choose Theme>>Add New>>choose your latest theme version>>Install
    Step 6: Return the Plugins menus>>New>>and choose the FastShop Toolkit (Slider Revolution, WPBakery Visual Composer plugins are the same)>>Install>>and activate them.
    Please do it and let me know.

    Regards,
  • Customer

    Posted by: mandarinka91, Jan 10, 2018 at 10:57 (3 months ago)

    Hi. I did manually (replacing files) update theme to version 1.1.3. More updated FastShop Toolkit. The problem is not gone :(
  • Supporter

    Posted by: Kazim Vu, Jan 11, 2018 at 09:25 (3 months ago)

    Hi
    My coders will check again and reply you asap

    Regards,
  • Customer

    Posted by: mandarinka91, Jan 12, 2018 at 14:18 (3 months ago)

    By the way, quick view after updating the mobile version looks like this:
  • Supporter

    Posted by: Kazim Vu, Jan 14, 2018 at 16:12 (3 months ago)

    Hi
    About quick view issue. I have checked but i did not get the same your attached file above. Can you provide me that link or take a video shot and send to ovicsoft.kazimvu@gmail.com ? I would like to check and fix asap.
    Regards
  • Supporter

    Posted by: Kazim Vu, Jan 14, 2018 at 16:33 (3 months ago)

    .
  • Supporter

    Posted by: Kazim Vu, Jan 14, 2018 at 16:39 (3 months ago)

    Sorry, your FTP account worked. My coders are checking and i will inform you when i have got the results from them
  • Customer

    Posted by: mandarinka91, Jan 14, 2018 at 17:06 (3 months ago)

    Hi! I’m add new ftp account
    Access in admin area I have previously sent.
    Please let me know if to come on ftp.
  • Supporter

    Posted by: Kazim Vu, Jan 15, 2018 at 04:07 (3 months ago)

    Good morning
    In your case, please edit your width of mega menu as this link image: https://prnt.sc/i0hxli and let me know your results.
    Regards
  • Customer

    Posted by: mandarinka91, Jan 18, 2018 at 13:03 (3 months ago)

    1. "In your case, please edit your width of mega menu as this link image: https://prnt.sc/i0hxli and let me know your results." - Thank you. Now everything is working. It turns out I didn't have these options in the menu, because there was a conflict with the plugin "Privileged menu". Look screenshot: https://yadi.sk/i/wU2JwyYM3RZsCE and https://yadi.sk/i/0-wDZicQ3RZsvR

    2. "About quick view issue. I have checked but i did not get the same your attached file above. Can you provide me that link or take a video shot and send to ovicsoft.kazimvu@gmail.com ? I would like to check and fix asap." - i sent video on your email. Cheсk it :)
  • Supporter

    Posted by: Kazim Vu, Jan 19, 2018 at 03:22 (3 months ago)

    Hi
    I have not received your email. Please check and send me again. Also, could you please connect via skype: itsonla ? I would like to live chat. It's faster.

    Regards

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