• Customer

    Next page navigation button subcategory page not working

    Posted by: JanVer1234 Jan 5, 2018 at 10:32 (3 months ago)
    Hi,

    On my category page I can navigate to product page 2, 3, 4 etc. But ons subcategory page the buttons are not working. I see the buttons with page numbers, but when I click on it nothing happens.

    Please help.

    Kind regards,

    Jan

  • Supporter

    Posted by: yame, Jan 8, 2018 at 07:55 (3 months ago)

    Hello,

    Please provide me your FTP account. If it needed, I will send to my coder. He will check in code to find out the reason for this issue

    Regards,
    Yame
  • Customer

    Posted by: JanVer1234, Jan 9, 2018 at 11:04 (3 months ago)

    Hi Yame,

    Thanks, see secret information.

    Kind regards,
    Jan
  • Customer

    Posted by: JanVer1234, Jan 11, 2018 at 10:44 (3 months ago)

    The webshop is in maintenance mode. So if you want to check, you can send me your IP-address.
  • Supporter

    Posted by: yame, Jan 15, 2018 at 04:33 (3 months ago)

    Hello,

    Your webshop is in maintenance mode however I still can add my ip - addr, and I still see your site well.

    However FTP is incorrect. Pls check it again and tell me how can I access to. Even if you need my ip, it will change day by day (not keep only one). So it is quite difficult for coder to check

    Regards,
  • Customer

    Posted by: JanVer1234, Jan 15, 2018 at 10:00 (3 months ago)

    If you send your IP to my e-mail address, I can directly add it to the whitelist. So you can work on it the same day.
  • Customer

    Posted by: JanVer1234, Jan 15, 2018 at 06:52 (3 months ago)

    Hi,

    Thanks for your reply.
    FTP is correct, but I have to whitelist your IP in the server. Please tell me your IP.

    Kind regards,
  • Supporter

    Posted by: yame, Jan 16, 2018 at 07:44 (3 months ago)

    My IP address for today is 116.97.102.42
  • Customer

    Posted by: JanVer1234, Jan 16, 2018 at 10:35 (3 months ago)

    Thanks, your IP is whitelisted!
  • Customer

    Posted by: JanVer1234, Jan 17, 2018 at 09:00 (3 months ago)

    What is your IP today?
    Please send me e-mail with your IP so I can do it directly. (I don't get a message when you reply)
  • Customer

    Posted by: JanVer1234, Jan 22, 2018 at 18:34 (2 months ago)

    Could you please help me?
  • Customer

    Posted by: JanVer1234, Jan 29, 2018 at 13:10 (2 months ago)

    Hello, Could you please help me?
  • Customer

    Posted by: JanVer1234, Feb 2, 2018 at 07:29 (2 months ago)

    Hello, I'm waiting for an answer for a month right now. Please solve this bug. Thanks.
  • Customer

    Posted by: JanVer1234, Feb 5, 2018 at 08:02 (2 months ago)

    Do you receive my messages? Please help me because your theme is useless right now. And my webshop isn't working.
  • Supporter

    Posted by: yame, Feb 5, 2018 at 08:37 (2 months ago)

    Hello,

    My IP for today is 14.235.29.23.
    Also you can send me the email via yamekutethemes@gmail.com.
    Just because I have to wait for feedback from coder so I will provide you the ip address when he checks your site. Then I will send you an email

    Regards,
  • Customer

    Posted by: JanVer1234, Feb 6, 2018 at 07:36 (2 months ago)

    Hi,

    I whitelisted this IP. I send you email with my email address so you can contact me directly for quicker contact.

    Regards,
    Jan
  • Customer

    Posted by: JanVer1234, Feb 9, 2018 at 08:03 (2 months ago)

    Could you give a reply?
  • Customer

    Posted by: JanVer1234, Feb 21, 2018 at 15:52 (a month ago)

    I am very very disappointed by your support. My customer is waiting to fix this bug. I am waiting for almost 2 months now! I am losing customers because they don't believe me.
  • Supporter

    Posted by: yame, Feb 22, 2018 at 09:41 (a month ago)

    Hi,

    Firstly, I would like to apologise for delay reply. That made you loose your business. It's my fault.
    The past few days, I tried to contact with the developer whom can help you to check the problem. The day I sent you ip address was the day I could contact to him. I hoped that you could read my email immediately then fix the problem.
    As you know, ip address changes day by day, so I just want to contact to him to guarantee that do not give you too much ip.

    Now he is here and let us have one more chance to help you. We will check and help you solve the problem.
    My ip address for today is 113.167.33.237. If you can read this email right now, please contact me. Even if you cannot read timely, also please let me know, I will provide you ip for tomorrow in order to access to your FTP.

    Waiting for your reply
  • Customer

    Posted by: JanVer1234, Feb 22, 2018 at 15:12 (a month ago)

    Hi,

    Thanks for your reply.

    I whitelisted your IP now.

    If you know the IP of the developer or want to ask me anything, please send me an e-mail. If you reply via this website, I am not receiving notifications so I can not read your message directly. You can see my e-mailaddress in secret information.

    Looking forward to have a working website and a happy customer.

    Thanks!
  • Supporter

    Posted by: yame, Feb 23, 2018 at 01:48 (a month ago)

    I've sent you an email. Please check it.
    Thanks
  • Customer

    Posted by: JanVer1234, Feb 23, 2018 at 07:05 (a month ago)

    Thanks, I replied to your email.

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible