• Customer

    ausaf

    Posted by: marketplace786 Oct 28, 2017 at 16:58 (a month ago)
    hi i recently installed the techone theme in shopify but the issue i am facing currently is the ad to cart button is not functioning. i clicked on it but it does not add the product to the cart your immediate response will be very helpful

  • Supporter

    Posted by: shopifysupport, Oct 28, 2017 at 22:01 (a month ago)

    Hi,
    Please add my email to your store. I will check and resolve your issue soon. My email is chungk4bictu@gmail.com

    Regards, Andy
  • Customer

    Posted by: marketplace786, Oct 30, 2017 at 07:14 (a month ago)

    i have added you.. kindly note the ad to cart button is not functioning..secondly the featured colecion section has four tabs and i added four different collections .. the first 2 are showing are showing the correct items but the last 2 are showing items from tab 2..also the website is getting slower
  • Customer

    Posted by: marketplace786, Oct 30, 2017 at 10:51 (a month ago)

    did u check?
  • Supporter

    Posted by: shopifysupport, Oct 30, 2017 at 13:31 (a month ago)

    Hi, please send to me your screenshot which show your issues.

    I received your invitation.

    Regards, Andy
  • Customer

    Posted by: marketplace786, Oct 30, 2017 at 10:51 (a month ago)

    i have added you.. kindly note the ad to cart button is not functioning..secondly the featured colecion section has four tabs and i added four different collections .. the first 2 are showing are showing the correct items but the last 2 are showing items from tab 2..also the website is getting slower
  • Supporter

    Posted by: shopifysupport, Oct 30, 2017 at 13:32 (a month ago)

    I am trying to check your issues. But if you can send to me your screenshot then that is so good.
    Have a nice day!

    Regards, Andy
  • Customer

    Posted by: marketplace786, Oct 30, 2017 at 13:43 (a month ago)

    dear sir
    how can i take a screenshot..its not an error..the issue is if i press add to cart it does not add anything to the cart so the customer cant make a purchase. tthe second issue is if you open the website and go down to featured products we are allowed four collections.. i selected four collections but the items in the first collection are shown in the third collection as well where as it is a different collection and the items of the second collection are shown in the fourth collection as well despite me choosing a different collection
  • Supporter

    Posted by: shopifysupport, Oct 30, 2017 at 14:13 (a month ago)

    Hi,
    I resolved your all issues.
    Thank you so much
    If you have other issues, please contact to me soon. I will help you.
    Don't worry

    Regards, Andy
  • Customer

    Posted by: marketplace786, Oct 30, 2017 at 13:22 (a month ago)

    when will it be resolved i have to launch it by today night
  • Supporter

    Posted by: shopifysupport, Oct 30, 2017 at 14:11 (a month ago)

    Hi marketplace786,
    Thank your feedback so much
    I have been resolved your issues.
    Now your collection is working now.
    Please check it again.

    Best wish for you
    Regards, Andy
  • Customer

    Posted by: marketplace786, Oct 30, 2017 at 14:15 (a month ago)

    thanks just checked it its working fine
  • Supporter

    Posted by: shopifysupport, Oct 30, 2017 at 14:17 (a month ago)

    Okie ^_^.
    Please contact to me if you have other issue

    I will feedback to you when I wake up on tomorrow. Now it is 10PM at Viet Nam
    Regards, Andy

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