• Customer

    Install Demos

    Posted by: boborsa2 Oct 17, 2017 at 20:20 (a month ago)
    Does anyone know how to install the Demo pages in Kute Boutique? I get as far as choose file but which file?

  • Supporter

    Posted by: Kazim Vu, Oct 18, 2017 at 01:12 (a month ago)

    Hi boborsa2
    Could you please provide your Admin login + Cpanel accounts via secret information area? I would like to check your host and install this theme for you.
    Also, do not forget tell me your demo number.
    Waiting your answer...
  • Customer

    Posted by: boborsa2, Oct 20, 2017 at 14:04 (a month ago)

    Thank you very much for your help - details below in secret
    The Demo we would like to use is demo 6 please
    BTW - Can we build our site simply by editing the demo or is this just for reference?
  • Supporter

    Posted by: Kazim Vu, Oct 21, 2017 at 02:50 (a month ago)

    Hi
    As i mentioned above. Could you please provide your Cpanel accounts details via secret information area? I would like to check your host and re-install this theme for you.
    Regards
  • Customer

    Posted by: boborsa2, Oct 21, 2017 at 14:08 (a month ago)

    The host is Godaddy
    www.bo-borsa,co.uk
    username boborsa2
    password Notrepla72@

    Please let me know if you need something else
  • Supporter

    Posted by: Kazim Vu, Oct 22, 2017 at 02:17 (a month ago)

    I am installing your site. Please do not touch on your site. I will inform you when it has done
    Have a nice weekend!

    Kazim Vu,
  • Supporter

    Posted by: Kazim Vu, Oct 22, 2017 at 03:25 (a month ago)

    I could not setup into your host because it's limited some values. You can see the link below:
    http://www.bo-borsa.co.uk/info.php
    Please contact to your host provider, they will check and fix these values. Here are requirements for the Boutique theme.
    Before you begin the install, checking to ensure that you have the minimum requirements for the Boutique is WordPress 4.4.0 or highter, PHP 5.4 or highter and MySQL 5.4 or highter.( it should be 5.6.x).
    Recommended PHP Configuration Limits:
    Many issues that you may run into such as; white screen, demo content fails when importing, empty page content with Fusion Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
    max_execution_time 300
    memory_limit 256M
    post_max_size 64M
    upload_max_filesize 64M
    Please fix and let me know.
    Waiting your reply....
    Kazim Vu
  • Supporter

    Posted by: Kazim Vu, Oct 22, 2017 at 03:27 (a month ago)

    Also, please CHANGES your Cpanel accounts above SOON and provide me again. Because when you post there, my clients can see and get it. As i mentioned above, you should enter your secret info into the secret information box.
  • Customer

    Posted by: boborsa2, Oct 22, 2017 at 12:00 (a month ago)

    OK - This has all now been done
    New password below
  • Supporter

    Posted by: Kazim Vu, Oct 23, 2017 at 04:14 (a month ago)

    Good morning
    your Cpanel accounts does not work.Please check again and let me know. Please connect via skype: itsonla. I am there
    Waiting your reply...
  • Customer

    Posted by: boborsa2, Oct 23, 2017 at 14:21 (a month ago)

    Hello
    I really had no idea that just to install a theme would be so complicated and so time consuming. It is true that I know nothing about software but all I assumed that all I had to do was to install the theme and then get started. I am sure that you are fed up with someone as ignorant of software as me and I am more then frustrated with this experience. It is now two weeks and we have got nowhere.
    Regarding passwords and usernames, there are three sets, I believe, one for my host Godaddy, one for Envato and another for Wordpress.
    I have saved all three passwords as I always do. When you asked for my cPanel username and password a few days ago, I assumed you wanted my Godaddy username and password since this is what I use in order to click through to my cPanel for the theme which I downloaded. You asked me to change my password after I mistakenly entered it in the open section of my response to your request for it.
    I now understand that what you want is my Wordpress cPanel username and password. Now, as I say I had saved my Wordpress username and password. The password which was saved on Wordpress was a computer generated password which I had not noted. So I went through my emails and found one from Wordpress which was sent to me when I downloaded Wordpress and noted that it was for a different username. So I sent off the link asking to change my password, followed the link, entered the username and a new password and went straight to my profile page on Wordpress. I did this on my phone. This was on Wordpress.org
    Just to make absolutely sure that all was well I then tried to enter the same username and password for Wordpress.com but when I entered each username I was told "we do not seem to have an account in that name"
    So, basically, I have no idea where to find my Wordpress/Envato/Kute Boutique cPanel, if that is what you want, other than going through the host Godaddy.
    I have no idea why this has to be so complicated but, quite frankly, I need to start building a website and really think we might have to give up with Wordpress/Envato/Themeforest/Kute Boutique or whatever you are called.
  • Customer

    Posted by: boborsa2, Oct 23, 2017 at 14:33 (a month ago)

    FYI
  • Supporter

    Posted by: Kazim Vu, Oct 23, 2017 at 17:02 (a month ago)

    It has done. Please check again and let me know your intentions.
    Regards,
  • Customer

    Posted by: boborsa2, Oct 23, 2017 at 20:05 (a month ago)

    I do not understand. What has done. Can you please explain to me exactly what username and password you need and I will try to find it.
  • Supporter

    Posted by: Kazim Vu, Oct 24, 2017 at 04:55 (a month ago)

    Yesterday i could not import the contents.xml file. I would like to check your host again that why i asked your Cpanel accounts( Your password or user for the goddady.com, it is not correct). I have tried import again and it has done.
    Regards,
  • Customer

    Posted by: boborsa2, Oct 24, 2017 at 10:34 (a month ago)

    I really cannot understand why you have been unable to log in to our Godaddy account. I have just tried logging in and out twice using the username and password which I provided previously
    Anyway you say you have tried import again and it has done but I do not understand - have you managed to import the theme and Demo 6?
  • Supporter

    Posted by: Kazim Vu, Oct 25, 2017 at 01:42 (a month ago)

    - it's simple. I have tried import the contents.xml file from dashboard many times but it did not work before.
    - You can check your site and my demo. It's the demo 6
    - About goddady accounts issue, you can see a video shot, it have sent to your email. I could not access it
    Regards
  • Customer

    Posted by: boborsa2, Oct 25, 2017 at 21:26 (a month ago)

    Thank you for your email and video
    I am very sorry indeed that the password which I gave you previously was not correct.
    The correct version is below.
    I sincerely apologise for any inconvenience
  • Supporter

    Posted by: Kazim Vu, Oct 26, 2017 at 03:26 (a month ago)

    No problems. I have installed demo 6 at the www.bo-borsa.co.uk. Please check and let me know.
    Regards,
  • Customer

    Posted by: boborsa2, Oct 26, 2017 at 19:40 (a month ago)

    Thank you very much for your patience. It is much appreciated
  • Supporter

    Posted by: Kazim Vu, Oct 27, 2017 at 01:06 (a month ago)

    Good morning
    Thanks for using my theme. If you have other questions, do not hesitate to contact with me. I will help you.
    BTW, Could you go here: http://themeforest.net/downloads then re-rate me a good reviews + 5 stars please?(You have rated 1 star without connect to supporter 15 days before) It's really worth with me.
    Thank you and Have a great day!

    Kazim Vu,

INSTALLATION SERVICE

We offer service for $29. If you would like to use it, please click here to provide your credential information.

CUSTOMIZED SERVICES

Use our expert service to turn your ideas into reality. Click here to provide your needed information.

WORKING TIME

Our support service works from Monday to Friday.
Mean time (GMT +7):
+ 7:30 - 11:30 AM
+ 1:30 - 5:30 PM
We will try to answer all the questions within 24 hours and solve them as quickly as possible