• Customer

    Need help with Bugs in the Merci Theme

    Posted by: tejasmathur Oct 10, 2017 at 18:30 (2 months ago)
    I've came across a couple of bugs in the Merci theme and need help with regards to it. Here are they :

    1. On the checkout page just near to the accept terms and conditions checkbox, another checkbox appears with an *. On clicking it, the first one unticks. I tried looking for but couldn't locate the exact file. (check screenshot - https://www.houseoftaj.shop/wp-content/uploads/2017/10/checkbox.png)

    2. I have added links to 3 social media sites under Merci Theme options but upon using the Merci Social widget in sidebar only the first one is displayed while the rest two are not visible even if all the 3 options are checked in widget options. If the 2nd and 3rd checkboxes are marked no social media icons appear. (see screenshot - https://www.houseoftaj.shop/wp-content/uploads/2017/10/socialmedia.png)

    3. How do I use a currency switcher in the header right as show in Merci theme demo?

    4. How do I enable social media icons similar to footer area in the header?



  • Supporter

    Posted by: hoangthikhanhbg, Oct 11, 2017 at 02:53 (2 months ago)

    Hi Tejas,

    Please send to me the information about: Admin Login details, FTP (SFTP) account and Cpanel.
    (Put in the secret information box).

    I'll check your site as soon as possible, when I can login to your site.
    Please respond to us as soon as possible.


    Best regards,
    Khanh Hoang.
  • Customer

    Posted by: tejasmathur, Oct 11, 2017 at 12:01 (2 months ago)

    Hi,

    I won't be able to provide cPanel access due to access control but I have provided FTP & Admin account under WordPress.


    Regards,
    Tejas
  • Customer

    Posted by: tejasmathur, Oct 12, 2017 at 14:57 (a month ago)

    Any update? Its been 48 hours.
  • Supporter

    Posted by: hoangthikhanhbg, Oct 13, 2017 at 02:01 (a month ago)

    Hi Tejas,

    1. We have removed it for you.

    2. We have reconfigured Socials media icons for your site. Now, your site has worked well.

    3. You can configure them in the WPML plugin. (Merci theme support WPML plugin)

    4. You can select them in Theme Options.
    Attached Images: http://prntscr.com/gwr6ad

    Contact me if you need help.


    Best regards,
    Khanh Hoang.
  • Customer

    Posted by: tejasmathur, Oct 13, 2017 at 03:05 (a month ago)

    Hi,

    Thanks for your help. Can you please share which files needed changes in them so that today when I upgrade to the latest version of Merci from Theme forest, I could do it myself.


    Regards,
    Tejas
  • Supporter

    Posted by: hoangthikhanhbg, Oct 13, 2017 at 06:58 (a month ago)

    Hi,

    You can come here to download the WPML plugin: https://wpml.org/
    See attached image: http://prntscr.com/gwtfxe

    Contact me if you need help. You are always welcome!


    Best regards,
    Khanh Hoang.
  • Customer

    Posted by: tejasmathur, Oct 17, 2017 at 12:33 (a month ago)

    Hi,

    I updated the plugins that come with the theme and one of the 4 issues now appears again. Please help fix it or tell me which files require bug fixes. Thanks!

    Fore your reference:
    1. On the checkout page just near to the accept terms and conditions checkbox, another checkbox appears with an *. On clicking it, the first one unticks. I tried looking for but couldn't locate the exact file.


    Regards,
    Tejas
  • Customer

    Posted by: tejasmathur, Oct 17, 2017 at 12:40 (a month ago)

    I also wish o know how can the header & newsletter banner images can be made responsive?
  • Supporter

    Posted by: hoangthikhanhbg, Oct 19, 2017 at 09:12 (a month ago)

    Hi,

    1. I have fixed the issue on your site.
    Please recheck your site.

    2. You can configure the background by shortcode in JS/ CSS.

    Do not hesitate contact me if you have any question with the theme.
    You are always welcome! =)


    Best regards,
    Khanh Hoang.
  • Customer

    Posted by: tejasmathur, Oct 19, 2017 at 17:34 (a month ago)

    Hi,

    Can you kindly make the images in the banner responsive using the technique that you mentioned?

    I want these images to be responsive and look good even on mobile resolutions.
    1. https://www.houseoftaj.shop/wp-content/uploads/2017/10/homepage-gif-banner-houseoftaj.gif (shop/homepage banner on top)
    2. https://www.houseoftaj.shop/wp-content/uploads/2017/10/newsletter-border.png (newsletter form background image on the bottom)

    Both the images do not scale down when the website is accessed on mobile which looks bad.

    Kindly help!

    Best regards
  • Supporter

    Posted by: hoangthikhanhbg, Oct 20, 2017 at 03:34 (a month ago)

    Hi,

    We have fixed the issue on your site. Please recheck your site.

    Do not hesitate contact me if you have any question with the theme.
    You are always welcome!


    Best regards,
    Khanh Hoang
  • Customer

    Posted by: tejasmathur, Oct 30, 2017 at 06:41 (a month ago)

    Hi,

    The following issues also exist on https://www.catnipguru.com theme install.

    1. On the checkout page just near to the accept terms and conditions checkbox, another checkbox appears with an *. On clicking it, the first one unticks. I tried looking for but couldn't locate the exact file. (check screenshot - https://www.houseoftaj.shop/wp-content/uploads/2017/10/checkbox.png)

    2. I have added links to 3 social media sites under Merci Theme options but upon using the Merci Social widget in sidebar only the first one is displayed while the rest two are not visible even if all the 3 options are checked in widget options. If the 2nd and 3rd checkboxes are marked no social media icons appear. (see screenshot - https://www.houseoftaj.shop/wp-content/uploads/2017/10/socialmedia.png)

    KIndly help fix it or let us know the files that need to be edited to fix these issues.

    Thanks & Regards,
    Tejas
  • Supporter

    Posted by: hoangthikhanhbg, Oct 30, 2017 at 08:06 (a month ago)

    Hi,

    The issue on your site has been resolved. Please recheck you site!

    And I also would be very grateful if you go here: http://themeforest.net/downloads
    and rate me a good review + 5 stars please?
    It's really very worth with us. Thank you very much!

    Contact me if you have any question with the theme.
    You are always welcome! =)



    Best regards,
    Khanh Hoang.
  • Customer

    Posted by: tejasmathur, Nov 7, 2017 at 10:11 (a month ago)

    Thank you for the assistance.
  • Supporter

    Posted by: hoangthikhanhbg, Nov 8, 2017 at 02:41 (a month ago)

    You are always welcome!

    And do you rate me? =))
    If you can, please rate me soon!


    Best regards.
  • Customer

    Posted by: Nohrlind, Nov 18, 2017 at 23:38 (23 days ago)

    Hello,
    I have the exact same problems as tejasmathur (1 and 2), please could you provide the solutions here for everyone, or fix and provide an update?

    Many thanks
  • Supporter

    Posted by: hoangthikhanhbg, Nov 20, 2017 at 01:57 (22 days ago)

    Hi,

    Have a nice day!

    I tried login to your site but failed.
    See attached image: http://prntscr.com/hcnuwn

    Please recheck WP Admin login and resend to me the correct information soon.
    I'm looking forward to hearing from you!



    Sincerely,
    Khanh Hoang.
  • Customer

    Posted by: Nohrlind, Nov 20, 2017 at 10:43 (21 days ago)

    hoangthikhanhbg, please take note that I am a different customer, I have not given you any login credentials!
    I would like to know the solution to the problem above so I can fix it, I do not want to give you login credentials so you can do it, but thank you for that great service. It would be beneficial for others, like me, who just want to do it themselves, to know how we should fix it.

    Many thanks
    Nohrlind
  • Supporter

    Posted by: hoangthikhanhbg, Nov 21, 2017 at 01:30 (21 days ago)

    Hi Nor,

    Have a nice day!

    Please provide me the link of your website.
    We will check and send to you the solution soon!
    Thanks for your patience!



    Sincerely,

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