• Customer

    TOP BAR isn't responsive in IOS

    Posted by: logistica2015 Oct 10, 2017 at 13:00 (8 days ago)
    Hi guys, I've a problem with the TOP BAR screen on the Iphone format.
    I have choose Header style 12 for my website, because I want show the call number and email address like first information. If I change my header style with 8,9,14 or 16 I have the same problem.
    While on Android screen the layout is like I built it.

    Can you help me?

  • Supporter

    Posted by: Kazim Vu, Oct 11, 2017 at 02:08 (8 days ago)

    Good morning, logistica2015
    I would like to check your site but i could not access your site( see the attached screenshot). Please check andlet me know.
    Also, could you please provide your FTP accounts via secret information area + screenshot, it describes your issues?
    Regards,
  • Customer

    Posted by: logistica2015, Oct 11, 2017 at 08:36 (8 days ago)

    Hi, sorry, but I do not know why you did not go to the office.
    So let's try it again.
    I'm sending you two screens with IOS and Android displays.
    So you can see that in the IOS screen we have a wrong view of TOP BAR and MAIN MENU. In fact, for our users it is impossible to surf in the web site with the IPHONE.
    Top bar left and right are a problem and the main manu too that is transparent and you can't touch and use it.
    please help me
  • Supporter

    Posted by: Kazim Vu, Oct 11, 2017 at 09:43 (8 days ago)

    Hi
    I could not access your site( sê the attached screenshot). Please check yur host and let me know( Maybe it has blocked my IP, here are my IPs: 117.7.89.93 and 113.160.160.116)
    Regards,
  • Customer

    Posted by: logistica2015, Oct 11, 2017 at 12:44 (7 days ago)

    Hi,
    please clean your browser cache, beacause you don't need an IP autorizzations.
    I heve try to surf with private browsing mode and I haven't any problem.
    please try again, beacause you haven't a 404 error but an error_connection_time and.
    I looking forward to your kind feedback
    Regards
  • Supporter

    Posted by: Kazim Vu, Oct 13, 2017 at 01:03 (6 days ago)

    It's the same results. Please check your firewall, it maybe blocked my IPs.
    Waiting your answer...
  • Supporter

    Posted by: Kazim Vu, Oct 13, 2017 at 01:07 (6 days ago)

    here's screenshot
  • Customer

    Posted by: logistica2015, Oct 13, 2017 at 08:36 (6 days ago)

    Hi, in according with my provider we had add your IP in our server whitelist, in order to allow you access in my controll panel.
    So please let's try again.
    Thanks for your pacience.
    I looking forward to your feed.
    Francesca
  • Customer

    Posted by: logistica2015, Oct 13, 2017 at 11:46 (6 days ago)

    so I monitored all the pages of my web site from Ipad and Iphone.
    Unfortunately we have a lot of problems. main manu desn't work right, nowere there're social icons and font awesome, in "the company" page there's a double main slide and text.
    But first of all I 'M NOT ABLE TO BUY ANY PRODUCT.
    Please try to surf with same IOS device and try to purchase a product.... it make me blue.
    probably the theme needs a check and upgrade please.
  • Supporter

    Posted by: Kazim Vu, Oct 14, 2017 at 02:55 (5 days ago)

    I have checked and found that your theme's too older(version 1.0.6.3). Please update to the latest theme version at the http://themeforest.net/downloads and let me know( Curently, it's ver 1.2.4)
    Regrads,
  • Supporter

    Posted by: Kazim Vu, Oct 14, 2017 at 02:56 (5 days ago)

    Here's the changelog of theme: http://kutethemes.net/wordpress/boutique/changelog.txt

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