• Customer

    fatal error

    Posted by: LabTintas Oct 7, 2017 at 14:12 (2 months ago)
    hello, i have two troubles installing this theme
    first.
    for activate plugin kutethemetookit have fatal error Parse error: syntax error, unexpected T_FUNCTION in /home/xxxxxx/public_html/web/wp-content/plugins/kutetheme-toolkit/kutetheme-toolkit.php on line 138 and can t install

    second
    i need download demo content with wordpress importer, i select demo content and in the moment to send file have internal error 500
    Esta página no funciona

    La página web.lab-tintas.com no puede procesar esta solicitud ahora.
    HTTP ERROR 500

    you can helpme please?

  • Supporter

    Posted by: Kazim Vu, Oct 9, 2017 at 02:28 (2 months ago)

    Hi LabTintas
    The cause maybe by your hosting. Please contact to your host provider, they will check or changes some values. Here are some requirements For KuteShop:
    Before you begin the install, checking to ensure that you have the minimum requirements for Kuteshop is WordPress 4.4.0 or highter, PHP 5.4 or highter and MySQL 5.4 or highter.
    Recommended PHP Configuration Limits.
    Many issues that you may run into such as; white screen, demo content fails when importing, empty page content with Fusion Builder and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web host and ask them to increase those limits to a minimum as follows:
    max_execution_time 300
    memory_limit 256 M
    post_max_size 64M
    upload_max_filesize 64M
    Please check and re-install your theme. Or please provide your Cpanel + admin login accounts details via secret information area . I would like to check your host and install for you.
    Regards,
    Note: Please let me know, which option number do you want?
  • Customer

    Posted by: LabTintas, Oct 11, 2017 at 18:29 (2 months ago)

    thank you so much for your suppert, my PHP version is 5,2 i can t change because i have anothers platform in my hosting, and if i change version, have serveral troubles with anothers platform, how can solve ? have another option for install your sample version in my wordpress?
  • Supporter

    Posted by: Kazim Vu, Oct 13, 2017 at 00:51 (a month ago)

    Hi LabTintas
    It's the requirements for the KuteShop theme. In this case you should by a new hosting. There's no way.
    If you have other questions, please connect me.
    Regards,
  • Customer

    Posted by: LabTintas, Oct 13, 2017 at 20:35 (a month ago)

    ok, understand, i apply this change, and all works, but a plugin VISUAL COMPOSER is not download with the theme, where can find this tool?, because i need make changes and i can t, thanks for your help
  • Supporter

    Posted by: Kazim Vu, Oct 14, 2017 at 02:40 (a month ago)

    I am sure that my theme include this plugin when it has installed. Please provide your Admin login accounts via secret information area. I would like to check it.
    Regards,
  • Customer

    Posted by: LabTintas, Oct 17, 2017 at 22:30 (a month ago)

    thenk you, i found plugin but as WPBAKERY, and can works, now have an error, i try upload photos and have this message hp 78a.jpg
    Error HTTP. in any document, how can solve??
  • Customer

    Posted by: LabTintas, Oct 18, 2017 at 00:31 (a month ago)

    attach you can find this error, i deactivate all plugin but have same error
  • Supporter

    Posted by: Kazim Vu, Oct 18, 2017 at 06:12 (a month ago)

    The cause maybe by your host. Could you please provide your Admin login + Cpanel accounts details via secret information area? I would like to check your host and guide you how to fix it.
    Regards,
  • Customer

    Posted by: LabTintas, Oct 18, 2017 at 19:38 (a month ago)

    secret information sent
  • Supporter

    Posted by: Kazim Vu, Oct 19, 2017 at 03:48 (a month ago)

    I have tried but i could not access your Cpanel accounts. Please contact to your host provider, they will check and fix it.
    Regards

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